Kiwi Paka Rotorua, Rotorua, New Zealand - Reviews and Hotel Information

Horrible service and standards. I stayed in a twin private Chalet, Chalets being the most expensive (assumed best) accommodation on the premises. The shower had no pressure and was either freezing or boiling. I asked the reception staff to fix it. When I returned to the hostel in the evening it wasn't fixed, a lady at reception said she sent the maintenance guy over and the shower's working fine and I just need to learn how to use it. When I said I've been using showers for 25 years she replied she's done her outmost best, that she knows nothing about showers and if the maintenance guy says it's ok there's nothing more she can do (although she never went to check herself). The ceilings are paper thin and sleeping is impossible when people walk or make noise upstairs. The kitchen's much too small for the amount of people staying there, and unlike normal hostels that provide all the utensils and cutlery, you get a tray that you have to pick up and return every time you want to eat something, but, the people at reception will continue answering the phones and doing work on the computer even if you've been standing there for 10 minutes and you were there before the phone rang, they'll just keep answering phone calls and you won't get a chance to speak until the phone stops ringing, which is quite ironic as I've been told to call back later when I originally called to book. I decided not to stay a further night and the staff sneered at me when I was getting my key deposit back.

Kiwi Paka Rotorua, Rotorua

Kiwi Paka Rotorua

Rotorua Hotels