Crowne Plaza Queenstown

4 out of 5 stars4 Stars

Beach Street & Shotover, PO Box 102, Queenstown, South Island, 9300, New Zealand

3 Reviews

Crowne Plaza Queenstown
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Satisfaction Excellent
Very Good

Value Score Average Value

Similarly priced and rated as other 4 star hotels

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Good For Solo
  • Families90
  • Couples87
  • Solo95
  • Business89
  • ari1974's Profile Photo

    Beautiful hotel in a great location


    Crown Plaza Queenstown was spacious, clean, and modern, with a great location relative to the interesting parts of town (close to the Gondolla and the lake). Some rooms have views of the lake, and others have views of the mountain. Only the lake views are really worth having, but they rent rooms with those views at a considerable premium.

    Being able to leave our room and be across the street from the lake really added to our experience, and being in easy walking distance of most of the major attractions made our life significantly easier. I recommend this hotel highly, especially if you don't intend to rent a car while in Queenstown.

  • Kakapo2's Profile Photo

    Misleading Info: No View but a lot of Cushions


    I know, I should not complain too much if I can stay for free when I accompany my husband on a business trip... ;-) But I still dare to! :-)

    This was one of those stays that annoyed me because the Crowne Plaza does not give you any hint on its homepage that at least 50 per cent of their rooms at the lakefront location in Queenstown have no lakeview at all. So if you ever book there make sure that you get a room with lakeview. Otherwise it is absolutely not worth spending your dollars for rooms with a view of a courtyard and the concrete backside of the hotel's front building with the rooms that have a view.

    On the website it reads: "The 139 guest rooms are located over seven graduated floors, the layout allowing each room to maximise the privacy of its individual balcony and enjoy the views of beautiful Lake Wakatipu, the surrounding mountains or the private central courtyard." I think this is hugely misleading although, of course, it reads that you might have just one of the mentioned views. The two letter word "or" makes all the difference.

    The rooms, though, are very nice and big, and you will find more attractive cushions on the beds than in any TV programme about home makeovers - although we missed the boomerang cushion that was noted in the description sheet of the cushions ;-) Really! The beds, however, have very soft matrasses, and we both woke up with back pain.

    We had flat-screen TV but only one chair and one armchair with footrest in a room with two beds for three people.

    The bath tub into which you have to climb to take your shower was extremely slippery, and there was no toilet brush. The bathroom door was shabby because obviously the floor is always flooded from the bath/shower. The reason for this: It has only a curtain. The solution: They have chopped off the bottom of the doors, so you can have a conversation with the person sitting on the toilet even if the door is closed... ;-)

    The room rates vary every day, you have to check them out on the internet for the dates you require them. But nothing under NZ$ 200.

    Unique Quality: All rooms have balconies (which very obviously all have had to be resealed), so you can enjoy the view of the backside of the front building, or watch the people who have coffee in the courtyard (if there are any...).

    Fast internet access costs NZ$ 0,69 per minute - but the daily limit is $39... Really cheap ;-)

    In smaller hotels and motels you often get this for free.

    Photo 2: Impressive cushion collection on the bed.

    Photo 3: A partial lake view from one of the rooms when my husband was on another trip to Queenstown...

    Directions: On the road to Glenorchy, at the end of the city centre.

  • Parkroyal Queenstown


    The Parkroyal is a nice hotel with a great view of the Remarkables, and is located right on the lake and a few minutes walk from the gondola and the main part of town. It is one of the top-end hotels in Queenstown.

    The hotel has room service, a bar, a decent restaurant, and is very quiet. Rates can be high during the peak season.

    Unique Quality: The views are unbeatable. It is great just sitting on the balcony and enjoying the mountains and fresh air. The rooms are spacious and comfortable.

    Directions: From town, a short walk along the lake west on Beach St.

More about Crowne Plaza Queenstown

Poor - What A Rip Off. Don't Bother!

by TripAdvisor Member Lesley M

With a premium priced hotel you expect things to be right. Unfortunately, there were loads of things which just weren't. The showers were built for midgets. I am 5' 10" yet I towered above the spray head SEE PHOTO. I had to kneel in the bath for my shower. The breakfasts were stingy - the meats and cheeses laid out for everyone looked like a single portion to me (I'm just 170 lbs..). The hotel looked like late 1960s social housing which had been given a lick of paint. So the view out our window was like looking at a downmarket inner city housing project... (desperately sad in the middle of a beautiful mountain region) The staff were rather snotty and seemed to resent customer intrusions.. All in all, not very premium.. I wouldn't bother.

Poor service, ugly building, and poor "lakeview"

by TripAdvisor Member SixtyDays

We stayed here for two nights at the end of our holiday and I was most disappointed with the standard of accommodation for the price being charged.

We had a "full lake view" room, but the only rooms available were on the 2nd floor which overlooks the street and does not have great views of the amazing surroundings. We requested twice to be moved for the second night, and never heard back from the front office staff.

Breakfast was also nothing special, although we had higher expectations based on the hotel's own focus on quality. Moreover, the building itself looks like something from the 1970s and is a real eye-sore in Queenstown.

Very disappointed to have booked here and would not recommend it as a place to stay in Queenstown. I hope others do not make the same mistake that I did.

Yes, Lakeview advertising is misleading

by TripAdvisor Member shellmack

i didn't perceive the hotel to be as bad as some of the may 07 reviews but i will agree the hotel needs to SERIOUSLY sort out it's bogus "lakeview" spiel on their site - this is very misleading and perhaps worthy of a false advertising claim? (am i exaggerating here?). had travelled all the way from italy having bragged about the view to my husband only to receive one of these partial view rooms. entirely unacceptable so we coughed up the extra cash and got a fabulous lake/mountain view room. yes, we could see the street as well but the shops are quite charming so no great loss there. didn't try the breakfast as i thought the price was excessive - and besides there are great little cafes all over the place offering superior fare. sure, there are better hotels in queenstown but the price wasn't too unreasonable and the location was great. had no grumbles with the staff and would probably stay here again.

Amazing Service

by TripAdvisor Member steveSydney

Stayed only 1 night at the Crowne Plaza in Queenstown. Compelled to write a review as I have not had such genuinly caring and authentic service in a long time. From the guy that parked our car to reception, room service and restuarant staff - what a great culture. Just the little things, They really made a difference and just added to our love for their town - what a magical town to visit and a great hotel - Highly recommended!

Great location

by TripAdvisor Member cottonandwool

Stayed here with a friend for a 3 day ski trip. Wonderful location, right amongst everything, completely level walk to great restaurants and shops and right opposite the lake. Had a partial lakeview room and that's what we got. Lovely outlook down the lake and with the mountains behind. Whisper quiet rooms of a good size and clean. Lovely balcony but too cold to use it given we were there in the middle of winter. Staff were excellent. From the ski locker team to the bar staff. Friendly and helpful. Will be booking again next year. Location can't be beaten.

great location, great price, wonderful staff

by TripAdvisor Member BryanBlueBryan

I recently went over to Queenstown NZ with a mate for a 10 day ski trip and stayed at the Crowne Plaza. It was reasonably priced and in such a good location. Ideally located in the heart of Queenstown (across the Steamer Boat) you get great views of Lake Wakatipu and it's only a minute or so walk to all the wonderful restaurants around. In terms of the rooms, I couldn't ask for more - great decor, comfortable beds, plasma TV, etc. Staff were very helpful and friendly which helps make your stay even better. Oh and sauna after a hard day of skiing is just what the Dr ordered! 360deg Bar in the lobby is perfect for apres skis too just after you leave your car with the valet to park for you... Would definitely go stay there again.


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 Crowne Plaza Queenstown

We've found that other people looking for this hotel also know it by these names:

Queenstown Crowne Plaza
Crowne Plaza Queenstown Hotel Queenstown

Address: Beach Street & Shotover, PO Box 102, Queenstown, South Island, 9300, New Zealand