 | Queenstown Heritage Queenstown Reviews | Tips 1 - 6 of 6 |  |
 | |  |  | Heritage Queenstown: Ok, not as good as I'd hoped | Satisfaction:   |  |  | |  |
I stayed here for my honeymoon in Feb 06 for 5 nights. The hotel itself is beautiful, and the grounds are lovely. The rooms weren't huge and didn't have a fridge, but we did have a nice view being on the 3rd floor of the forest wing (lakeview wing are the delux rooms and forest and waterfall wings are standard), luckily our room was on the forest side, so we had a view, if you end up with a room on the other side of the wing you overlook the central area of hotel and have no privacy. All rooms appear to have a balcony which is really nice if you've got a view. If you stay here, definately ask for a room on the "outside" face of the wings so you get privacy, otherwise it wouldn't be all that great using your balcony. My husband wasn't very happy with the service we received upon check in, he informed reception that we were on our honeymoon and asked if there were any upgrades or specials avaiable to us, and was told that he should have arranged this earlier and there was nothing she could do (even though our email booking clearly stated we were on our honeymoon). Didn't bother me too much though, and I found the rest of the staff very friendly, and would say hello to you when they saw you around the hotel. Maid/room cleaning service left something to be desired though, e.g. furniture would be moved out, presumable to vacume or reach power points, then wouldn't be put back into place! Little things too like not replacing empty boxes of tissues and not replacing dirty wine glasses, just removing them etc. I've noticed in other 5 star hotels the maids usually do a bit of a tidy up, not here (and we weren't very messy either, just little things you'd expect like tidying up piles of magazines or putting away cutlery etc). Not big enough things to make our stay bad, but not quite the level of service you'd expect from a hotel of this quality. Overall still a very nice hotel, but was expecting a little more in terms of service - maid/cleaning service lets the Heritage down.
The buffet breakfasts were really good, and the pool/spa/sauna very nice. The hotel presents itself very nicely, it really is beautiful from the outside. The Heritage is a bit far out of town for a casual walk, but there is a free bus which leaves every hour. I think I would have prefered to stay a bit closer to the town centre though,in retrospect. Theme: HotelPrice: US$80-120 » Currency ConverterComparison: about averageDirections: Fernhill
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