Hotel Arenal Manoa

7 kilometers west from La Fortuna, La Fortuna de San Carlos, Costa Rica
#6 of 9 hotels in Arenal
Terrible (1.0 out of 5.0) 1 review
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Great Facilities - Poor Service at Every Turn

Terrible (1.0 of 5.0 stars)
by written on April 29, 2012

As others have commented, Hotel Arenal Manoa has a great setting and very nice facilities. For the duration of our stay, though, the staff were at best competent and indifferent - and were rarely at their best. More often, they were simply unhelpful and even untruthful.

To cite one typical example: It didn't seem to occur to them that three people staying in a room would need and expect three sets of towels - we had to ask. When we requested an extra set over the phone, they promised one right away. After waiting two hours, I called to ask where they were. The first response was "no one was in the room when we knocked, so we left them on the table outside." There had been two people in the room the whole time, and no one had knocked; but I checked the table - no towels. When I called back, I got a repeated and insistent recitation that they had been to the room, no one was there, and they'd left them on the table. It was only at my explicit request that they agreed to bring some.

Unless and until Hotel Arenal Manoa changes their overall demeanor toward their guests, they'll remain a great facility that doesn't earn the prices they charge or deserve your business. It was the only place in Costa Rica - hotel, restaurant, retail store, whatever - that made our family feel unwelcome. I would certainly not consider staying there again.

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Nearby Hotel Arenal Manoa

Hotel Arenal Manoa

We've found that other people looking for this hotel also know it by these names:

  • Arenal Manoa Hotel And Spa
  • Arenal Manoa Hotel La Fortuna De San Carlos

Address: 7 kilometers west from La Fortuna, La Fortuna de San Carlos, Costa Rica

Amenities at Hotel Arenal Manoa

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Free Parking
  • Business Services
  • Continental Breakfast
  • Suites
  • Shuttle Service
  • Bar / Lounge
  • Free High Speed Internet

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