I stayed here in 2011 on an all inclusive package. It was a last minute booking with just a guarantee of a 5* hotel (unnamed). I was pleasantly surprised when I arrived at this hotel. I paid £500 per person for a weeks all inclusive package.
Absolutely fantastic hotel with excellent rooms and food.
This is the second best hotel I have probably stayed in behind the Grosvenor House Hotel, Dubai.
Outstanding beach, good pool, excellent food. Entertainment was very good.
I was sexually molested at the Spa at Melia Caya S. Maria!
Sadly this was my Christmas getaway - Dec 20-27, 2007
I was too scared to file a complaint while I was there as I was a woman traveling alone (which the abuser made sure he knew) and I didn't know what would happen. I had heard stories of things happening in Cuba and nothing is done, I feared having to face the guy again and nothing being done and still having the rest of the week there with him knowing my room #.
Service was terrible, I kept getting locked out of my room, didn't have hot water all week, ignored in restaurants, food was bad, some staff were rude, etc.
The whole week was a horrible situation and I have had to deal with healing from the trauma for the last 3 months since my return.
I have filed many complaints with Air Transat and the hotel and no one seems to care. Hotel basically said the staff is professional and this never happens and Air Transat says its not their area since the spa is under the hotel. I should have complained while I was there, but given the horrible treatment I have received during the trip and upon my return I doubt anything would have happened there either.
So all I can do now is warn others
Nightly entertainment was fantastic, talented dancers. Entertainment staff were all great.
resort was clean and beautiful
room was nice, however - no hot water all week, mini bar not always restocked, room key demagnify often, food was ok, service in restaurants was mostly bad - ignored often.
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