Club Amigo Varadero Hotel

Carretera las Morla Km 1.5, (formerly Gran Hotel Varadero), Cuba, Caribbean
#41 of 107 hotels in Varadero
Bad (2.0 out of 5.0) 3 reviews

Tags

Family Travel Skiing and Boarding Windsurfing
blusky's Profile Photo

Beach is amazing!

Good (3.0 of 5.0 stars)
by written on February 6, 2012

If you're not intrested in luxury, then this is a great place for you. To be honest it would need some imporvement.
We stayed in the rooms in the main hotel building, but they also have bungalows available.
The garden of the hotel is beautiful, there are many nice trees and plants and fountains. During the evening they often organize musical shows and dances.
Since we had breakfast and dinner included, together as drinks all inclusive it wasn't any problem when it comes to eat. Every night there was a different menu, with possibility to try some of the Cuban specialities.
The beach is something that gives this place a good rank. It's so beautiful. The is alos bar available so you can enjoy tropical drinks and coctails while you're relaxing and admiring the sea.
-they also have souvenir shop and you can buy postcards there too.

voyager30's Profile Photo

Not What We Expected.

Terrible (1.0 of 5.0 stars)
by written on June 18, 2010

The location of the hotel is perfect. Situated on one of the nicest stretches of beach in Varadero if not in Cuba.

What a shame then that the hotel allows their receptionist to antagonise their guests to such a level that they never want to return to Aguas Azules.

One in particular who's name begins with I has to be the nastiest woman you will ever encounter at a hotel reception. Middle aged fierce and unfriendly she went out of her way to be unhelpful. She would speak to us in Spanish and never provide helpful information.

If we complained she hurled abuse at us. How this woman can remain in the job amazes us. On our first morning we asked her where we could book dinner at the Al A Carte restaurant. 'Upstairs' she barked in Spanish. She seemed to take delight it having us wander around the massive upstairs lobby asking staff who assured us that the man who takes reservations could be found in a small office next to reception.

Our mother who suffers from Arthritis asked her about booking a massage. 'No Massage Available' she was told. Mom then asked at the small hut market massage and was assured that she it was available and had to be booked at reception. She had to make the long trek back to the reception where the surly woman asked her who had told her this, what was his name. In the end mom gave up in frustration. Finally the massuer made the booking for us and spoke to the receptionist.

The only time we saw this vile woman smile was when she was chasing guests who were about to depart, asking them about 'regalos' clothing, toiletries, etc. Other than this she had a permanent scowl on her face.

Worst of all was the night she propositioned an elderly Canadian man who had no interest whatsoever in paying the requested 50 CUC and was stunned that she was trying this on in an otherwise reputable family hotel. Is management of the Aquas Azules that their receptionist is propositioning their male guests?.

We did eventually manage to book an AlACarte meal and it was far from gourmet. Italy was the theme of the night and consisted of doorsteps of mushy Cuban bread more bread, pizza and tasteless pasta. I have to say we returned out plates full of this tasteless pile of carbohydrate and opted for a sandwich instead in the lobby bar.

The lobby bar which is open all night attracts a very rowdy crowd of mainly Canadians who want to get drunk and shout into the early hours. None more so than a group of young women from Ottowa who became who drunk that a cat fight broke out and we were awoken at 7am to find them engaged in a drunken brawl outside of our room. Screaming obsenities and tearing the hair out of some poor girl who returned home half bald that night. Security eventually arrived but nothing seemed to happen other than a gentle reprimand. Any other hotel would have called the police and the women charged with violent assault.

The fact that an all inclusive one week package to the Aguas Azules can be found in Canada for as little as $350 results in the hotel attracting the bargain bucket chain smoking lout in search of as much cheap alcohol they can consume all week long.

Of the entertainment we really enjoyed the dance group Salsa Continental who's talent far exceeded our expectation. This brilliant young dance group are wasted performing n front of a mob of drunken tourists at a 3 star hotel and should be performing at the Ballet Nacional in Havana or ballets around the world.

We were frankly disgusted at the use of puppies as entertainment. Five sweet very thin dogs were made to perform trick one night while a cruel looking man cracked a large whip as the animals flinched. One tiny one ran for cover shaking with fear as she hid behind a larger dog while their oafish trainer visciously cracked a large whip. This abuse of animals should be prohibited in Cuba.

Equally as expilotative was the abuse of young women guests for the 'entertainment' of fellow guests. They were hauled up on stage while some arrogant bully boy called 'animacion director' proceed to hurl abuse and ridicule at them. they were encourages to perform sexually explicit dancing and walk over a man who lay prostrate on the ground peering up their skirts.

The vile 'animacion' man then encouraged the audience to jeer and clap as he ridiculed the women even more. They were making these ladies the laughing stock and figures of ridicule for the entertainment of drunken guests and we did not find this funny. Instead we felt those ladies were being exploited as much as the puppies were and the Drector of Animacion should be fired.

The food in the buffet was bland which was to be expected in Cuba and for the price we paid - $500 Canadian for the week.

Would we return to the Aguas Azules? no, not as parents of children who were bored with the lack of faclties laid on for young people. Also the fact that they allow a middle aged receptionst to solicit male guests is not where we would ever want to take out children to.

For a $100 more we could stay at the Tryp which has a fantastic children's programme and far nicer reception staff who do not intimidate, solicit or harrass the hotel guests.

Unique Quality: Great beach and pool Shame about the food and nasty bullying receptionist.

Directions: An expensve taxi ride to Varadero from here.

voyager30's Profile Photo

Nasty Receptionist!

Bad (2.0 of 5.0 stars)
by written on June 18, 2010

We would not return to this hotel. When we booked it online it looked amazing and it certainly has a great beach location and beautiful gardens.

The location of the hotel is perfect. Also called Agua Azules.

Situated on one of the nicest stretches of beach in Varadero if not in Cuba.

What a shame though that the hotel allows their receptionist to antagonize their guests to such a level that they never want to return to Aguas Azules.

One in particular - a middle aged grump called Ireyra, has to be the nastiest woman you will ever encounter at a hotel reception.

Though Daisy was equally nasty and short tempered. The guest is never right at the Agua Azules.

It's owned by the State and some staff seem to have no incentive to put themselves out to acommodate the guests. However I have to say the lobby and pool bar staff were charming.

Fierce and unfriendly Ireyra went out of her way to be unhelpful. She would speak to us in Spanish and never provide helpful information.

If we complained she hurled abuse in a loud voice at us.

How this woman can remain in the job amazes us. On our first morning we asked her where we could book dinner at the a'la-carte restaurant. 'Upstairs' she barked in Spanish. She seemed to take delight it having us wander around the massive upstairs lobby asking staff who assured us that the man who takes reservations could be found in a small office next to reception.

Our mother who suffers from Arthritis asked her about booking a massage. 'No Massage Available' she was told.

Mom then asked at the small hut market massage and was assured that she it was available and had to be booked at reception. She had to make the long trek back to the reception where the surly woman asked her who had told her this, what was his name. In the end mom gave up in frustration. Finally the masseuer made the booking for us and spoke to the receptionist.

The only time we saw this vile woman smile was when she was chasing guests who were about to depart, asking them about 'regalos' clothing, toiletries, etc. Other than this she had a permanent scowl on her face.

Worst of all was the night she propositioned an elderly Canadian man who had no interest whatsoever in paying her the requested 50 CUC for the night, and was stunned that she was trying this on in an otherwise reputable family hotel.

Is management of the Aquas Azules that their receptionist is propositioning their male guests?.

We did eventually manage to book an a-la-carte meal and it was far from gourmet. Italy was the theme of the night and consisted of doorsteps of mushy Cuban bread more bread, pizza and tasteless pasta. I have to say we returned out plates full of this tasteless pile of carbohydrate and opted for a sandwich instead in the lobby bar.

The lobby bar which is open all night attracts a very rowdy crowd of mainly Canadians who want to get drunk and shout into the early hours. None more so than a group of young women from Ottowa who became so drunk that a cat fight broke out and we were awoken at 7am to find them engaged in a drunken brawl outside of our room.

Screaming obscenities and tearing the hair out of some poor girl who returned home half bald that night.

Security eventually arrived but nothing seemed to happen other than a gentle reprimand.

Any other hotel would have called the police and the women charged with violent assault.

The fact that an all inclusive one week package to the Aguas Azules can be found in Canada for as little as $350 results in the hotel attracting the bargain bucket chain smoking lout in search of as much cheap alcohol they can consume all week long.

Of the entertainment we really enjoyed the dance group Salsa Continental who's talent far exceeded our expectation. This brilliant young dance group are wasted performing n front of a mob of drunken tourists at a 3 star hotel and should be performing at the Ballet Nacional in Havana or ballets around the world.

We were frankly disgusted at the use of puppies as entertainment.

Five sweet very thin dogs were made to perform tricks one night while a cruel looking man cracked a large whip as the animals flinched.

One tiny dog ran for cover shaking with fear as she hid behind a larger dog while their oafish trainer visciously cracked a large whip. This abuse of animals should be prohibited in Cuba.

Equally as explotative was the abuse of young women guests for the 'entertainment' of fellow guests each night.

They were hauled up on stage by some arrogant bully boy the 'animacion director' who proceed to shout and ridicule them.

They were encourages to perform sexually explicit reggaethon dancing and walk over a man who lay prostrate on the ground while peering up their skirts.

The vile 'animator' who claimed to be 'half Brazilian' then encouraged the audience to jeer and clap as he ridiculed the women even more.

They were making these ladies the laughing stock of the hotel and figures of ridicule purely for the entertainment of drunken guests. We did not find this funny. We would cringe instead just watching it.

We felt those ladies were being exploited as much as the puppies were and the Director of Animacion should be fired.

The food in the buffet was bland which was to be expected in Cuba and for the price we paid - $500 Canadian for the week.

Worst of all was when Ireyra failed to tell one poor man that his friends had called for him. They had invited him to lunch.

He had previously informed her that his friends would be arriving. Instead she kept them waiting in the lobby for hours while he awaited them in the pool bar. Needless to say he missed out on the lunch and a lift to the airport. He was furious.

Would we return to the Aguas Azules? No!.

Not as parents of children who were bored with the lack of facilties laid on for young people.

Also the fact that they allow a middle aged receptionist to solicit male guests is not where we would ever want to take out children to.

For a $100 more we could stay at a better hotel which has a fantastic children's programme and far nicer reception staff who do not intimidate, solicit or harrass the hotel guests.

Unique Quality: Great beach, fabulous for winsurfing, snorkelling etc.

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