Hotel Aguas Azules

3 out of 5 stars3 Stars

Carretera las Morla Km 14, (formerly Club Amigo Plus Varadero ), Varadero, Caribbean

1 Review

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68%

Satisfaction Poor
Excellent
8%
75
Very Good
33%
296
Average
27%
239
Poor
16%
144
Terrible
13%
118

N/A

Value Score No Data

Good For Solo
  • Families49
  • Couples49
  • Solo65
  • Business50
  • voyager30's Profile Photo

    Great Beach Location But Nasty Rude Receptionist

    by

    This hotel now names Agua Azules is situated on one of the lovliest beaches in Varadero, powder white sane framed by palm trees. However it is spoilt bu having one of the nastiest receptionist you will ever have the misfortune to enounter.

    The location of the hotel is perfect.

    What a shame then that the hotel allows their receptionist to antagonize their guests to such a level that they never want to return to Aguas Azules.

    One in particular - Irera, has to be the nastiest woman you will ever encounter at a hotel reception. Middle aged fierce and unfriendly she went out of her way to be unhelpful. She would speak to us in Spanish and never provide helpful information. Her colleague Daisy, was equally snappy rude and unhelpful.

    We did not understand why these women had no desire to be pleasant or helpful. One guest felt it could be to do that the hotel is State owned - Cubanacan and therefore there was no incentive for these women to be polite as they were paid the same basic state wage and were not likely to lose their job ever.

    If we complained to either of them they hurled abuse at us.

    How this woman can remain in the job amazes us. On our first morning we asked her where we could book dinner at the Al A Carte restaurant. 'Upstairs' she barked in Spanish. She seemed to take delight it having us wander around the massive upstairs lobby asking staff who assured us that the man who takes reservations could be found in a small office next to reception.

    Our mother who suffers from Arthritis asked her about booking a massage. 'No Massage Available' she was told.

    Mom then asked at the small hut market massage and was assured that she it was available and had to be booked at reception. She had to make the long trek back to the reception where the surly woman asked her who had told her this, what was his name. In the end mom gave up in frustration. Finally the massuer made the booking for us and spoke to the receptionist.

    The only time we saw this vile woman smile was when she was chasing guests who were about to depart, asking them about 'regalos' clothing, toiletries, etc. Other than this she had a permanent scowl on her face.

    Worst of all was the night she propositioned an elderly Canadian man who had no interest whatsoever in paying the requested 50 CUC and was stunned that she was trying this on in an otherwise reputable family hotel. Is management of the Aquas Azules that their receptionist is propositioning their male guests?.

    We did eventually manage to book an AlACarte meal and it was far from gourmet. Italy was the theme of the night and consisted of doorsteps of mushy Cuban bread more bread, pizza and tasteless pasta. I have to say we returned out plates full of this tasteless pile of carbohydrate and opted for a sandwich instead in the lobby bar.

    The lobby bar which is open all night attracts a very rowdy crowd of mainly Canadians who want to get drunk and shout into the early hours. None more so than a group of young women from Ottowa who became who drunk that a cat fight broke out and we were awoken at 7am to find them engaged in a drunken brawl outside of our room. Screaming obsenities and tearing the hair out of some poor girl who returned home half bald that night. Security eventually arrived but nothing seemed to happen other than a gentle reprimand. Any other hotel would have called the police and the women charged with violent assault.

    The fact that an all inclusive one week package to the Aguas Azules can be found in Canada for as little as $350 results in the hotel attracting the bargain bucket chain smoking lout in search of as much cheap alcohol they can consume all week long.

    Of the entertainment we really enjoyed the dance group Salsa Continental who's talent far exceeded our expectation. This brilliant young dance group are wasted performing n front of a mob of drunken tourists at a 3 star hotel and should be performing at the Ballet Nacional in Havana or ballets around the world.

    We were frankly disgusted at the use of puppies as entertainment. Five sweet very thin dogs were made to perform trick one night while a cruel looking man cracked a large whip as the animals flinched. One tiny one ran for cover shaking with fear as she hid behind a larger dog while their oafish trainer visciously cracked a large whip. This abuse of animals should be prohibited in Cuba.

    Equally as explotative was the abuse of young women guests for the 'entertainment' of fellow guests. They were hauled up on stage while some arrogant bully boy called 'animacion director' proceed to hurl abuse and ridicule at them. they were encourages to perform sexually explicit dancing and walk over a man who lay prostrate on the ground peering up their skirts.

    The vile 'animacion' man then encouraged the audience to jeer and clap as he ridiculed the women even more. They were making these ladies the laughing stock and figures of ridicule for the entertainment of drunken guests and we did not find this funny. Instead we felt those ladies were being exploited as much as the puppies were and the Drector of Animacion should be fired.

    The food in the buffet was bland which was to be expected in Cuba and for the price we paid - $500 Canadian for the week.

    Would we return to the Aguas Azules? no, not as parents of children who were bored with the lack of facilties laid on for young people. Also the fact that they allow a middle aged receptionst to solicit male guests is not where we would ever want to take out children to.

    For a $100 more we could stay at the Tryp which has a fantastic children's programme and far nicer reception staff who do not intimidate, solicit or harrass the hotel guests.

    Unique Quality: Great beach and pleasant staff in pool bar and buffet restaurant who were lovely and did their best.

    Directions: A 10 minute bus or taxi journey from the centre.

More about Hotel Aguas Azules

Club Amigo Varadero Awsome Place Would Go Back

by TripAdvisor Member La-Do 1999

My husband & Myself Stayed At Club Amigo From Jan.24-Feb.1/04 We Had A Great Holiday, Resort A Beautiful Place;We Could Not Believe What we Were Getting For A 3*. Rooms Spacious& Clean. Staff Friendly, Very Nice Beach.There Is No Problem With Transportation, Went To Varadero, Also Took A Day Trip To Havanah Which We Enjoyed. Buffet Dinner Not The Best, 2 A La Cart Resturants Food Is Good.Buy No Means Did We Go Hungary.We Would Go Back To Club Amigo Again. Before I 'Forget' Our Maid 'Reina' Did A Great Job. A Vacation In Cuba Is Much More Relaxing Then Mexico, The Reason Being No 'Timeshare' Scams

Fantastic holiday at Club Amigo Varadero 21st March till 28th March

by A TripAdvisor Member

We have just returned back from Club Amigo Varadero ,we went 21st March till 28th March o4 and we had a fantastic time,We are a family of 4 with 2 young children age 7 & 5 and the kids had a great time,We are Brits who live in Canada and this was our 1st time to Cuba,We were a bit worry about going after reading some negative reviews however we were very pleasantly surprised, We had a fantastic holiday We had a large very clean family room with 3 double beds and a balcony, and the room would be cleaned spotless everyday,The Hotel complex was very nice and we would love to sit by the piano bar after dinner sipping tea listening to the music,The beach was amazing the sand is beautiful and the colour of the sea amazing ,fantastic for kids, We felt very safe and my kids could quite happily go up to the bar by themselves and order wanted ever juice they wanted,The pool area was great too and my kids had hours of fun in the pool whilst I sat on the pool side watching,The Entertainment staff are so full of energy there were activities going on the whole time for all ages, We liked the dance lessons best,We didn't find the food half as bad as people were complaining about, we always got a no smoking table and staff would love talking with our girls and our drinks were always refilled as soon as they were empty, We new this was only a 3 star resort so were not expecting much However There was so much choice you could always find something to eat, The food was nice but not 5 star and we still managed to pile our plates up , Breakfast was the best with bacon, pancakes eggs cooked to order, fresh fruit croissants and mini cakes and freshly squeezed orange juice,The walk to the beach was through really nice landscaped gardens and my kids would enjoy feeding the fish on the way,We found the staff all very friendly,We had a fantastic week and I would go there again ,At the time we went most of the guests were Canadian & German mainly couples in there 40's&50's there were few people in there early 20's and only 5 young kids on the resort the whole week we were there 2 of which were ours,We stayed on the resort for the whole week got what we wanted from the holiday, a beautiful beach, lovely sea, great swimming pool and hot sun at a price we could afford :o)Our only complaint was that the supervised children's club was closed for the whole week we were there

Great Stay at Club Amigo

by A TripAdvisor Member

We had a great stay at Club Amigo (March 6 to 20th), altough we had been hestitant after reading the misleading reviews before we left for Cuba. The food was excellent, always enough and always a good selection. Couldn't ask for friendlier staff, everyone from the maid to the waiters/waitresses, entertainment crew and the security guards, tried their hardest to make us feel right at home.

The idea to going to a foreign country is to learn about the people and to meet people from other countries. If you are looking for a party place where everyone speaks english, stay at home and go to your local pub!

Loved Club Amigo

by A TripAdvisor Member

Just came back from 2 weeks in Varadero, Cuba. Stayed at the Club Amigo. Rated as a 3 - 31/2 star but I would rate it as a 4- 4 1/2. Nice large clean rooms, with a mini fridge, safety deposit box,large bathroom with a tub and shower, excelent air conditioning unit, comfortable beds ( 3/4 bed but very easily joined together), patio door and some rooms have a balcony and good locks on door. The grounds were terrific. Actually the grounds were like you own private park, with ponds (complete with gold fish to feed, geese and turtles too), paths, palm groves, stores, hammocks, benches, a boardwalk to the beach, tropical dune walk and Cuban a la carte restaurant ( food was excellent there too). Also a very nice area for the evening shows. Beautiful white fine sand beach with a bar and snack canteen with activities center and beach towel hut and a life guard. Two bars on main floor, both staffed with friendly bartenders. The 'Cuba' Bar open 24 hours and from 11pm to 7 am sandwiches are served for those wishing a snack. The buffet restaurant serves a great variety of food. Anyone not finding something they like to eat there must be dinning on lobster and cavier or macaroni and cheese all the time at home. The pool area is beautiful. Two large pools, one kiddy pool and a whirlpool. There is a fitness center, sauna, and you can even get a massage. Pool Bar also serves snacks (hamburgers, fries, hotdogs, sandwiches). There is also a small post office to buy post cards and stamps and mail them too. There are 2 pool tables, 2 ping pong tables and an assortment of games at the entertainment center, along with a very large chess board near the pools. Downtown Varadero is only a short bus ride away. I would reccomend this property very highly and we plan to go there again next year ourselves!

Nice hotel for great price.

by carol24ca about Club Amigo Atlantico

The people in Cuba are very friendly and go above and beyond their jobs to provide you assistance. This hotel offers a great price with amazing beach and views, good food and great entertainment. Amazing beach!

Club Amigo Good and not so Good

by A TripAdvisor Member

Returned from one week at Club Amigo Varadero on March 29. This hotel is beautiful, a spectacular beach with beach bar and grill, large comfortable rooms, beautiful pool and grounds.Everything is well maintained and extremely clean. The staff in general is polite and friendly with the exception of the general store and reception where they tend to be indifferent. Not a big issue.

Maintenance service was prompt in areas of importance (toilet).

Great espresso drinks everywhere(we don't drink so can't judge bar service). Tours were well organized with exceptional tour guides, fluent in many languages with excellent presentations on history and culture of Cuba. We only attended two shows in the evening and found them to be mediocre so we didn't return.

The food is poor, but in speaking to tourists from other hotels and our own experience in Havanna, Cuban food is poor to average generally. A hint about the buffets - if you are a dessert fan, pick up your desserts first - they run out early and do not replenish the dessert bar. Hamburgers at the pool and beach were excellent.

Avoid purchasing anything in the hotel stores - prices are ridiculous - $10 US for a can of hairspray, $1 for a postcard. We paid $13 for a small package of cigarillos only to find it for $6 at the airport duty free. Rum is OK to purchase at the hotel (cheaper than duty free). No reasonably priced film anywhere in Cuba.

Make sure you remember you need $25 US per person for departure tax when you leave (cash) - payable at the airport. A few of our fellow travellers were not aware of this.

We found a week not enough unless you just want to stay at the beach.
Havana is a must see - we did the overnight with the Tropicana show - expensive, but the highlight of our trip. Also did a trip to Matanzas ( if you are interested in seeing a non-tourist city and how real Cuba lives).

Generally speaking, Club Amigo gave us full value for the money we spent - I would rate the hotel and beach a 4+ star and the food 2 star.

Cuba is definately a repeat experience. The appreciation and regard they have for Canada and Canadians is heartwarming. I can't recall a place I have felt safer.

Serene and scenic Marea del Portillo

by YanetT about Marea del Portillo Hotel

On the southeast coast of Cuba there are two hotels nestled in the Sierra Maestra mountains on a beautiful bay.

The larger hotel, 140 rooms, is Farallon del Caribe, a Club Amigo (Cubanacan hotel) and smaller hotel, Marea del Portillo, consisting of a two-storey building with 130 rooms and separate Cabanas near the beach.

http://www.cnctv.islagrande.cu/inf_turnating.htm MAREA DEL PORTILLO, GRANMA PROVINCE

Located on the Southeast coast of Cuba, the Club Amigo Marea del Portillo Beach Club offers a truly relaxing and informal vacation. The foothills of the Sierra Maestra Mountains provide a dramatic backdrop to the exotic white sand beach that stretches for over 2 km on either side of this 2-storey 130- room resort. You can be as active (or inactive) as you wish. There are daily planned activities organized by the resort’s co-ordinators or you can go off on your own to explore the nearby villages and countryside either by rented car or by foot. A Club Amigo Marea del Portillo holiday is not complete without a trip to the beautiful island of Cayo Blanco, (minimal charge) which is about a 40 minute boat ride from the hotel. Here you will find a secluded small island surrounded by sparkling blue water rimmed with white sands. In the evenings you will be treated to live entertainment and fun-filled theme nights.

This website shows the room and pool at Marea del Portillo.

http://www.marlintravelonline.com/DataBase/Manzanillo,%20Cuba/Club_Amigo_Marea_del_Portillo.htm

Rates:

Standard rooms
DATES
SINGLE
DOUBLE
TRIPLE

May 1 - July 14 $ 60.00 $ 95.00 $135.00
July 15 - August 24 $ 65.00 $ 105.00 $145.00
August 25 - Oct 31 $ 60.00 $ 95.00 $135.00

ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE

Children if in room with adults
3-12 50% FREE / 3-12 50% GRATIS

Farallon del Caribe Hotel, 4 Star

by YanetT about Farallon del Caribe, Granma Province

This is the second (and larger of the two hotels) at Marea, Granma Province in Sierra Mountains.

This impressive, 140-room resort sits on a small hill overlooking the beautiful bay of Marea del Portillo. Exclusive to ALBATours, the Club Amigo Farallon del Caribe is as popular now as when it was introduced 1993.

Location:
5 minutes to the beach and 1-1/2 hours from the airport.
photo from website, will be replaced by my own shortly Facilities:
Swimming pool with children’s area • Swim-up bar • Complimentary sun lounges • Restaurants • Bars • Pool table • Scuba diving • Ping pong • Safety deposit boxes at front desk (limited availability) • Beauty salon • Boutique • Medical services • Car rental • Tour desk • Taxi service • Babysitting services

Hotel Room, air-conditioned, 2 twin beds, telephone, satellite TV, bathroom with shower, balcony, 220 V (converters required) and 110V only in bathroom.
(Max. occ. 3.)

WHAT'S INCLUDED
Buffet breakfast, lunch and dinner daily • Option to dine at Club Amigo Marea del Portillo (reserve 24 hours in advance at front desk) • Domestic drinks (10am-11pm) • Welcome cocktails • Snacks • Non-motorized watersports including snorkelling, windsurfing, kayaks and catamarans • Introductory scuba lesson in pool • Daytime tennis • Bicycles • Games • Theme nights • Daily activities and evening entertainment

Calling All Kids
Supervised children’s activities 9am-4pm for children 4-12 years. (Minimum number of children required).

Repeat Guests
Private dinner with wine. Date of last visit required at time of booking.

A La Carte Special
For an extra $15US per person, per meal you can enjoy dining at 4 à la carte restaurants: La Encenada, La Arboleda, Ole Ole and Cayo Portillito. Paid locally at front desk.

Kids Special
Special rates for children (12 years & under) in own room when travelling with 2 adults.
2 trips to Cayo Blanco per week $14CAD per person paid locally
Book 24 hours in advance at front desk.

Info on Granma Province

http://www.gocuba.ca/eng/dest/gra.htm

tropical paradise

by A TripAdvisor Member

Club Amigo was an excellent resort, Very clean and the staff were amzing and friendly. The beaches were beautiful. I'm going back again.

Forum Posts

Anyone going to Club Amigo, Maria del Portillo soon?

by Waynardo

We spent Christmas at Maria del Portillo and met some lovely Cuban people. We would like to send some pictures and a letter to a special Cuban girl named Liliana. Would anyone be willing to take our letter to the front desk of the hotel? We have a Canadian gentleman who is staying there until March 20th and he would be thrilled if we sent him and Liliana some mail.

Wayne & Gayle (w-gmadill@rogers.com)

Comments (1)

  • Feb 5, 2013 at 11:03 PM

    any canadain's going to cuba on April 5th to the 13th 2013 and staying at CLUB AMIGO AGUAS AZULES? would like info on the hotel please

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 Hotel Aguas Azules

We've found that other people looking for this hotel also know it by these names:

Club Amigo Varadero Cuba
Club Amigo Cuba
Amigo Varadero Club Cuba
Resort Aguas Azules
Aguas Azules Hotel

Address: Carretera las Morla Km 14, (formerly Club Amigo Plus Varadero ), Varadero, Caribbean