Gran Caribe Club Bucanero
Beware Club Bucanero
This trip was by far the worst vacation I have ever been on!
March 1, 2007
We stayed at a run down filthy resort called Hotel Bucanero.
We were greeted with a warm juicebox and sandwich wrapped in a napkin.
We arrived at night. We were given vague directions to our room. No one helped with our bags down the unlit dark road. When we did find the room, the toilet was running continually. We were told someone would fix the toilet that night or the next day.They came knocking at 3:00a.m. to fix it.
That morning we went down to the pool to get our beach towels. Unfortunately they didn't have any until the 3rd day we were there. We were lucky. Other guests didn't get theirs until the last day. All meals consisted of a very limited buffet. Cold items were not refrigerated, milk was left out for hours at a time. All food was left uncovered. 25 people(we know of) became ill, including my boyfriend. I had to call the Doctor, who said he had a temp of 103F,39C with a bacterial infection. He had cold sweats and his whole body ached. I was terrified. I later spoke to a woman who had also become ill with fever,chills and diarrhea. She told me her son found a bloated dead lizard in the pasta sauce. They were kind enough to remove the lizard, but left the same sauce.
I was warned the food in Cuba was limited so I brought bran bars and other varities of bars. I kept them in my carry on bag , so the little ants all over the room wouldn't get to them. They disappeared, along with baseballs and T-shirts my boyfriend brought to give the locals(we heard they love baseball). Other guests told us their things also went missing including, hair products, q-tips,loufas...
The bar was limited to rum and Cuban beer only. The only mix they had were cola, orange juice, pina colada mix, ALL of which they ran out of DAILY!
The staff were all unfriendly (except the Doctor). The bartenders usually served the hotel prostitutes before serving guests.(there were A LOT of prostitutes).
Unique Quality: I would STRONGLY advise NOT to bring small children to this resort, it is VERY unsafe. A lot of it has been destroyed by a hurricane, sidewalks breakoff and drop drastically into the rocks. The beach area is beautiful but has sharp jagged rocks darting out everywhere in the water.
On a positive note, the scenery is beautiful, the rooms have an ocean front veiw. And you see some cool wild life (iguanas).
Filthy Santiago de Cuba
Stay away from Club Bucanero in Santiago de Cuba. The resort is filthy, with murky water in the pool and mud and slime on the pool deck. A hurricane caused some damage a few years ago and there are piles of rubble all over and sidewalks which drop off onto rocks below with exposed rebar sticking out. Most of the small beach has been washed away. The food is nearly inedible. While we were there, over 25 people came down with an illness. A week later, I am still sick. My doctor is investigating parasitic infection.
The staff is unfriendly to the point of being rude. The bars are terribly understocked and run out of everything frequently. The rooms and the entire resort are in a state of disrepair. There is one a la carte restaurant and no pool bar, contrary to advertisement.
I would be very hesitant to bring children as the beach is very rocky and the grounds are littered with rubble.
On a positive note, the scenery is beautiful with cliffs, caves and rocky coastline.
Beware of the maid staff stealing anything from hair care products to food supplements to baseballs, which I brought for the children of Cuba.
Unique Quality: Every room is ocean view. Interesting setting up against cliffs with caves. Wildlife includes iguanas, bats, crabs and hummingbirds. There is also a scummy looking dog which is allowed to run all over the place, including the restaurants where she begs for food beside your table.
Directions: East of Santiago de Cuba.
Great vacation spot for us!
Nice clean room, with ocean view and no cucarachas. The food was good, not great, but the staff were friendly, helpful and entertaining. There was some form of live music most evenings during supper. Two bars, beach and pool, free bikes and snorkelling gear available. It was better than we expected and we got more than our money's worth.
We'll go back!
Check out our photos at
Unique Quality: The beach is small and rocky, but the snorkelling was excellent. The setting is beautiful, up against virtical cliffs full of caves and holes. There are iguanas, crabs, hummingbirds and other wildlife around to keep the nature lover entertained and of course Santiago de Cuba is only a CUC15 cab ride away for the party goers and those that like bustling cities.
Our cost was CDN$1322/person for 14 days, airfare and taxes included.
Directions: Isolated, at end of road, about 3-4 kms from nearest village.
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