Gran Caribe Club Bucanero

3.5 out of 5 stars3.5 Stars

Carretera de Baconao km 4, Arroyo La Costa, Santiago de Cuba, Cuba, Caribbean

3 Reviews

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76%

Satisfaction Average
Excellent
17%
60
Very Good
34%
118
Average
25%
87
Poor
11%
39
Terrible
10%
37

N/A

Value Score No Data

Good For Business
  • Families66
  • Couples69
  • Solo66
  • Business100
  • touristtrish's Profile Photo

    Beware Club Bucanero

    by

    This trip was by far the worst vacation I have ever been on!
    March 1, 2007
    We stayed at a run down filthy resort called Hotel Bucanero.
    We were greeted with a warm juicebox and sandwich wrapped in a napkin.
    We arrived at night. We were given vague directions to our room. No one helped with our bags down the unlit dark road. When we did find the room, the toilet was running continually. We were told someone would fix the toilet that night or the next day.They came knocking at 3:00a.m. to fix it.
    That morning we went down to the pool to get our beach towels. Unfortunately they didn't have any until the 3rd day we were there. We were lucky. Other guests didn't get theirs until the last day. All meals consisted of a very limited buffet. Cold items were not refrigerated, milk was left out for hours at a time. All food was left uncovered. 25 people(we know of) became ill, including my boyfriend. I had to call the Doctor, who said he had a temp of 103F,39C with a bacterial infection. He had cold sweats and his whole body ached. I was terrified. I later spoke to a woman who had also become ill with fever,chills and diarrhea. She told me her son found a bloated dead lizard in the pasta sauce. They were kind enough to remove the lizard, but left the same sauce.
    I was warned the food in Cuba was limited so I brought bran bars and other varities of bars. I kept them in my carry on bag , so the little ants all over the room wouldn't get to them. They disappeared, along with baseballs and T-shirts my boyfriend brought to give the locals(we heard they love baseball). Other guests told us their things also went missing including, hair products, q-tips,loufas...
    The bar was limited to rum and Cuban beer only. The only mix they had were cola, orange juice, pina colada mix, ALL of which they ran out of DAILY!
    The staff were all unfriendly (except the Doctor). The bartenders usually served the hotel prostitutes before serving guests.(there were A LOT of prostitutes).

    Unique Quality: I would STRONGLY advise NOT to bring small children to this resort, it is VERY unsafe. A lot of it has been destroyed by a hurricane, sidewalks breakoff and drop drastically into the rocks. The beach area is beautiful but has sharp jagged rocks darting out everywhere in the water.

    On a positive note, the scenery is beautiful, the rooms have an ocean front veiw. And you see some cool wild life (iguanas).

  • TrishnMarty's Profile Photo

    Filthy Santiago de Cuba

    by

    Stay away from Club Bucanero in Santiago de Cuba. The resort is filthy, with murky water in the pool and mud and slime on the pool deck. A hurricane caused some damage a few years ago and there are piles of rubble all over and sidewalks which drop off onto rocks below with exposed rebar sticking out. Most of the small beach has been washed away. The food is nearly inedible. While we were there, over 25 people came down with an illness. A week later, I am still sick. My doctor is investigating parasitic infection.

    The staff is unfriendly to the point of being rude. The bars are terribly understocked and run out of everything frequently. The rooms and the entire resort are in a state of disrepair. There is one a la carte restaurant and no pool bar, contrary to advertisement.

    I would be very hesitant to bring children as the beach is very rocky and the grounds are littered with rubble.

    On a positive note, the scenery is beautiful with cliffs, caves and rocky coastline.

    Beware of the maid staff stealing anything from hair care products to food supplements to baseballs, which I brought for the children of Cuba.

    Unique Quality: Every room is ocean view. Interesting setting up against cliffs with caves. Wildlife includes iguanas, bats, crabs and hummingbirds. There is also a scummy looking dog which is allowed to run all over the place, including the restaurants where she begs for food beside your table.

    Directions: East of Santiago de Cuba.

  • George_Lance's Profile Photo

    Great vacation spot for us!

    by

    Nice clean room, with ocean view and no cucarachas. The food was good, not great, but the staff were friendly, helpful and entertaining. There was some form of live music most evenings during supper. Two bars, beach and pool, free bikes and snorkelling gear available. It was better than we expected and we got more than our money's worth.
    We'll go back!
    Check out our photos at
    http://www.thelances.ca/gallery/view_album.php?set_albumName=A052005

    Unique Quality: The beach is small and rocky, but the snorkelling was excellent. The setting is beautiful, up against virtical cliffs full of caves and holes. There are iguanas, crabs, hummingbirds and other wildlife around to keep the nature lover entertained and of course Santiago de Cuba is only a CUC15 cab ride away for the party goers and those that like bustling cities.
    Our cost was CDN$1322/person for 14 days, airfare and taxes included.

    Directions: Isolated, at end of road, about 3-4 kms from nearest village.

More about Gran Caribe Club Bucanero

Bucanero a good value!

by A TripAdvisor Member

Nice location, friendly staff... they do their best to make your stay unforgettable. The food... well, you'll probably loose some weight, plenty to eat, but no great taste.

The beach is small and plenty of sharp rocks, conbined with the good size waves makes for likely foot injuries. The water gets deep fast, exercise caution.

You'll probably enjoy the local iguana that hangs out at the beach grill during meal hours.

Entertainment is quaint, amateurish... boring for some people. After 10:00 PM they roll up the sidewalks and everyone dissapears into their rooms... the night life is... well, not there!

If you are looking for a safe, peaceful vacation setting, with friendly staff and a reasonable price you could do much worse than the Bucanero.

Discrimination problem

by A TripAdvisor Member

About our stay in Bucanero, Cuba, in May, 2004.

We had high spectations for our trip, thinking the hotel and the environment would be a paradise for all. Apparently, this only works for some, there are VIP treatments and regular treatment. If you are a tourist who tips, you are VIP, if you are a tourist who does not, you are a regular. We noticed that in the dinning room Germans have preference over the French. It could be worse if you are a local, and the worst is if you are a worker. (If you are black, it is even worse, which is funny, taking into account that most of the workers are coloured) If a Cuban guest goes to the bar, waits more. If he goes to the restaurant he gets less food (rations) and an unfriendly stance. My wife speaks some Spanish, and she learnt that some of the Cuban guests are honoured because off their work. Is this a way to treat them? After this we have no more taste for Cuba. Mauer Fred, Baerbel Frank. Frankfurt.

We had a really good time here

by A TripAdvisor Member

Of all the 3 stars (and some 4 stars) we have been to so far, the Bucanero is one of the better ones.

The staff were very friendly and the facilities were good. We were there the first week of November 2004 just after Ivan. Almost everything was up and running and back to normal.

The pool and the pool bar were the main meeting place for people and was busy from before official opening time till after ten at night. We talked with many people who have been to the Bucanero several times.

There was inside and outside seating at the restaurant for dinner. Each night there was entertainment while you dined. The food was good but not quite as good as some other Cuban resorts we have been to. However, the breads and deserts were excellent.

The stage show at night was very good. It was fun watching the Cubans trying to dance the Irish jigs from Riverdance. After the show there was dancing and music at the beach bar.

The beach, although not a great swimming beach, was very scenic and very pleasant with plenty shade if you wanted it.

We had an upstairs bedroom and found it very good. It was kept very clean for us. The walls are made from stones.

Overall, we really liked this resort and will go back again.

Great value

by TripAdvisor Member TorTravlr

We were at Bucanero from Dec 2-9th. It's a nice, comfortable hotel, with rustic charm, if you're OK with that. The staff is super nice and the service exceptional. Several of the guests were repeat visitors. The food is a bit bland, but not bad at all by Cuban standards.

The location of the facilities is especially nice. All the dining rooms, bars, and hotel rooms are right on the water, all with fabulous views. Go to the pool bar for happy hour and sip on your mojito while watching the sunset. Not to be missed!

Snorkelling is great - it's right off the beach. However, use extreme caution when swimming. The water can be rough and the rocks are sharp. Swim with a buddy and don't bring small childeren there - use the pool instead.

The location is great and makes a good base for day trips to the surrounding area. Try to buddy up and split costs as a one-way fare to Santiago is $15 US. There is a shuttle bus but it's difficult to find enough people to fill it up.

It's no 4 star, but if you're willing to overlook some minor inconviences, you'll find Bucanero a great value for the money.

Fit guys at diving center!!!!!!!

by TripAdvisor Member estephanny

I love the place; been there 4 times.
Great staff, their best assett (especially the beautiful males at the D.C. on the beach).

The staff at the beach is great (Guglielmo,Felix,Juan,etc..)and so are the bar-boys (lovely dear "pony"--ubaldo--,Julius,Fidel,etc...).

Manolo (Manuel) at the diving center is very professional and all the other guys are nice and smiley as well.

The best staff in Santiago, by far. The food is ok, healthy and quite simple. I like the beach restaurant. The girls at reception are so nice (Kenya and Laikily,I love u and miss u!!!).

Left a bit of my heart at Bucanero.
Go there if you are easy going tourists who love nature, are not too fussy, enjoy the informal atmosphere of a small pretty hotel and like to have fun during happy hour !!!!!!!

Steffy
xxxxxxxxxx

--Many kisses to Ernesto,diving center--

LOVED IT, saving up for next summer!!

by A TripAdvisor Member

Wow!! It was wonderfull I just got back from Santiago 2 weeks ago, we stayed at Hotel Bucanero and had a wonderfull time there. The people were so friendly and the food was good, I loved the pool and the bar. We also went on a few tours it was really nice, I loved all the wildlife out there, the lizards (carefull not to step on them on your way to your room!!) and the hummingbirds. The fact that we were really able to get some Rest and relaxation was awesome, ohhhh...by the way they no longer only play Classical music by the pool, they also play Salsa, Merengue and everything else, they also have Salsa dance lessons everyday.

We were originally looking for something in Havana but nothing popped up, and the fact that the Hotel was like a 25 min drive from the city made things even better. We were lucky enough to be there the first 3 days of the yearly Santiago Carnaval, we went into town with some of the staff and had a blast, the music and all the people it was so nice, I had never seen anything like that except on the television. Plus the parading Conga groups and their outfits, what also helped was the fact that we speak fluent Spanish. Definitelly planning on going back for next years CARNAVAL!!!!

Hotel Bucanero

by George_Lance

Description:
Nice clean room, with ocean view and no cucarachas. The food was good, not great, but the staff were friendly, helpful and entertaining. There was some form of live music most evenings during supper followed by a show. Two bars, beach and pool, free bikes and snorkelling gear available. It was better than we expected and we got more than our money's worth.
We'll go back! Check out our photos at http://www.thelances.ca/gallery/view_album.php?set_albumName=A052005

Unique Qualities:
The beach is small and rocky, but the snorkelling was excellent. The setting is beautiful, up against virtical cliffs full of caves and holes. There are iguanas, crabs, hummingbirds and other wildlife around to keep the nature lover entertained and of course Santiago de Cuba is only a CUC15 cab ride away for the party goers and those that like bustling cities.
Our cost was CDN$1322/person for 14 days, airfare and taxes included

Forum Posts

CLUB BUCANERO

by thomasss

Has anyone been to the Bucanero resort in Santigo De Cuba? If so, do you have any usefull info or tips, also any internet links would be appreciated. How is the scuba diving? I heard the place is in a environmental reserve, what is the nature like?

Thanx.

Re: CLUB BUCANERO

by julieeee

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Re: CLUB BUCANERO

by Torontogal

Haven't been, but understand it is a very basic resort. Check www.tripadvisor.com and caribline.com for some reviews.

Comments

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 Gran Caribe Club Bucanero

We've found that other people looking for this hotel also know it by these names:

Club Bucanero Santiago De Cuba
Gran Caribe Hotel Bucanero
Gran Caribe Resort Bucanero
Gran Caribe Club Bucanero Hotel Santiago De Cuba

Address: Carretera de Baconao km 4, Arroyo La Costa, Santiago de Cuba, Cuba, Caribbean