Melia Santiago de Cuba

Avenue de las Americas y Calle M, Santiago de Cuba, Cuba, Caribbean
(3 star hotel)
#1 of 20 hotels in Santiago de Cuba
Good (3.0 out of 5.0) 3 reviews
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Based on 288 reviews
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Most Enjoyable Stay

Great (4.0 of 5.0 stars)
by written on February 23, 2015

Although this hotel is large it is rated as one of the best hotels in Santiago.Our room 706 was on the seventh floor,which mean't that we had some lovely views across Santiago.The room was clean,very spacious with a good en suite,which came with bath and shower,with plenty of space for toiletries.
Other facilities included satellite TV,telephone,radio,coffee maker,hairdryer,minibar and safety deposit box.

Of all the accommodation we stayed in while in Cuba this was the best as regards the food.Although breakfast and dinner was buffet style there was always a good choice available.A lot of the food was cooked to order,which mean't it was always hot.Although you would have to be prepared to queue while it was being cooked.

Outside there was three swimming pools,which were clean and never got busy.Plenty of sunbeds available around the grounds.Large,comfy lounge area within the hotel were you could enjoy a drink.The evening entertainment was on the top floor,which had an outside terrace with amazing views across Santiago.

They need to clue up re buffets

Bad (2.0 of 5.0 stars)
by written on March 27, 2012

I spent 3 nights staying here. It bills itself as a 5 star which seems optimistic to me.

The biggest thing that needs sorted out in my view was around the buffet. If you are on any sort of a speciality diet, tread carefully. Its serve yourself but each item in the buffet doesn't have its own serving utensil - serving utensils are shared between different items. Thus if you are sensitive to the possibility of cross contamination from 1 food item to another, you can't trust the purity of what you are eating. Dairy, egg or any other kind of food allergy? Religious considerations in your diet? Vegetarian / vegan? Any kind of specialist dietary requirement is at risk from eating here. Its even worse than that. If you look in some of the dishes, its obvious some of the food from adjacent food items have been spilled in when some people have been serving themselves.

I tried to raise this point with a couple of people who were behind the counter wearing chef's gear. I asked if I could have something freshly prepared since what was already on was clearly contaminated with spilled other food. I was told bluntly that I couldn't. I took this to the lady on the door to the restaurant and she rustled up the head chef for me. He said that this wasn't his responsibility since the food had been spilled by clients and not by his staff. I tried to explain that he should manage his restaurant in a manner that prevents against such risks. His reaction suggestion he understood the point. The next day and the day after, things were exactly as they were when I 1st arrived.

rsudic's Profile Photo

5 star accomodation

Good (3.0 of 5.0 stars)
by written on April 14, 2007

Big rooms, friendly staff but not very helpful (they couldn't call as a cab couse the boss said it's an expense), great breakfast and dinner buffet, expensive internet, not so central, too international, TV was broken (5 stars !!!).....

Directions: Right on the busy Avenida de las Americas, 1 km from the International Hospital and the Convention Center, 1.5 km from the shopping mall, 2 km the historical city center, 7 km distance from the Internation Airport Antonio Maceo.

Melia Santiago de Cuba

We've found that other people looking for this hotel also know it by these names:

  • Santiago De Cuba Melia
  • Melia Santiago De Cuba Hotel Santiago De Cuba

Address: Avenue de las Americas y Calle M, Santiago de Cuba, Cuba, Caribbean

6 Photos of Melia Santiago de Cuba

Amenities at Melia Santiago de Cuba

  • Restaurant
  • Suites
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Bar / Lounge
  • Fitness Center
  • Free Parking
  • Business Services
  • Kitchenette

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