Satisfaction Very Good
Value Score Great Value!
Good For Couples
My stay was perfect. I was one week in this hotel and i enjoy so much. News and confortable rooms, excellent food and service and goods utilities. I was there for one event and the meeting in the business center was perfect. Wireless was so quick and the staff very kind. I recommended this hotel :D
Unique Quality: pool, sport center, business center, relax, good service, good food...
Directions: Near to Bravos´s Market ( in front of)
Not a Happy Customer
When I checked-in, I discover that if you want a room with wireless connection you have to pay EXTRA -sorry, not used to this, in Lima and Bogota, wireless is available everywhere in 4* hotels, this suppossedly is a 5* hotel-. I paid the extra money. After a long, long wait, I went to my room, to discover it was a room occupied by someone else. I was tired after a long journey but nothing offered me anything -whilst I waited- not even a complimentary drink as they do in other hotels.
Next morning got up early, I needed to send some documents to my office in London, guess what? Wireless works not slow but extremely slow!!!! A nightmare!!!! Went to reception only to be told that maybe if I went to the lobby, the connection will work better (why am paying the extra money for?????).
At the end, I stayed 4 nights and I didn´t enjoying my stay. Main reason: I feel cheated, paying for a service I never received. The internet worked only 1/2 day from the 4 days I stayed there. To be fair to them, they send their "technician" to help me, a nice bloke who brought his own laptop to measure the internet speed but didn´t do anything else, besides sitting in my room for a while without talking to me or solving my problem. The manager, non-existent, so only front desk people to complain to no avail.
At check out, they were very keen for me to pay a bottle of water and a packet of nuts consumed from the bar. I felt even more cheated.
My advice is that if you are going for work or leisure and you don´t need to be connected to your office or clients and have lots of time spare, then you should be fine in this hotel -breakfast buffet was nice-. But if you need to be working on a time schedule and need an efficient internet service, DON´T GO TO THIS HOTEL, they don´t have a clue about customer service.
Additionally, a man I talked to confirmed that the same happen to him regarding the internet connection and on one occassion, when I was at reception, I heard a lady complaining of a pair of earrings gone missing.
Unique Quality: Good for leasure, nice pool
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