WOW, where to start?!?! Service? I'd rather say LACK OF good service! The service at this "all-inclusive 4 star resort" overall was POOR! When you called the front desk to ask for/about something, they got to it, when they were "able", no rush what-so-ever & I can't tell you how many times in ONE WEEK, we had to call 2 or more times to actually get something done/fixed. The service at the restaurants had a LOT TO BE DESIRED! We traveled with a party of (8) - 3 of which were children under the age of 5, so we needed to relax a bit, eat & move on (young kids don't "sit" well while waiting for food/service for 2 hours) - if it wasn't labeled as a "family-friendly resort" ... I wouldn't have been so "upset" with this situation ... however, the overall waiting/cooking staff quality was very, very poor! They were VERY SLOW to take your order ... and when they did, you "held your breath" that it would come out as ordered. To be honest, you were VERY LUCKY to have everyone's appetizers/dinner/deserts/drinks come out at the same time. This happened to us on NUMEROUS occassions during our stay, and we were DEFINITELY NOT the only ones complaining about this situation! The quality of the food was "OK", but the preparation took FOREVER! And when you DID get your food, it wasn't served to everyone at one time (this situation MAY have been different for smaller parties/couples, but for us, with 8 people ... this happened EVERY SINGLE time we sat down to eat - talk about FRUSTRATING!) Secondly, the Buffet (which is open around the clock) is SO DARN HOT, it's hard to even have an appetite!!! NO AIR CONDITIONING at all & I know it's only in the Mid-Upper 80's on a daily basis, but with the heat index at this time of year (June/2010) and the extreme humidity factored in, your easily approaching 100 degrees & again, NO AIR CONDITIONING in this particular eating venue! Sweat was actually rolling down my face & back (and I'm a very average sized female) the ENTIRE time I tried to eat, which quite honestly, makes me terrribly uncomfortable & tends to make me lose my appetite altogether. The food is served buffet style, and I can tell you, the refrigeration methods are very much lacking. Also, lots of "gnats" on the food due to it being an open-air venue. YUCK! The Milk was seperating from lack of being cooled to the right temp, I didn't trust it at all, so we didn't drink milk for a week! The restaurants that DID have AC, well, it was "cooler", but definitely not what we are used to in the U.S., I can promise you that! And again, the time it took to prepare your food is TERRIBLE! You can expect to be sitting/waiting for quite some time each & every time you dine! Also, make SURE that all MEN traveling here ... pack at least ONE PAIR of pants/slacks with you! This is something, as a female, I think is RIDICULOUS when vacationing. People that pay this kind of $$ for their stay aren't "thugs" and they almost always dress just fine/appropriate. WHY IN THE WORLD can girls/women dress in cutoff jean shorts/tank tops, but the men have to wear collared shirts & PANTS (and in this kind of heat)?!?!? REALLY, is this at all fair?!? Pathetic! When vacationing at a "nicer" place like this was SUPPOSED to be ... people should be able to dress casually and eat wherever they'd like in an all-inclusive resort. I really DO NOT get it! But "be warned". (all dining places, except the Buffet, require that Men have pants on when dining)
Now, onto the rooms themselves. TERRIBLE, really, TERRIBLE! NO PRIVACY WHAT-SO-EVER! There is a see through glass door that divides the toilet from the sink/vanity area! REALLY???? NO PRIVACY!!! The room we stayed in didn't have a bathtub & the shower stall itself only had a 1/2 glass wall that allowed water to just pour out all over the floor everytime we showered. Whoever the designer was for these rooms should be fired/ashamed of themselves (I've never seen anything like it & we travel quite a bit)!!! Really, REALLY bad! The AC in the rooms left a "musty stink" in the room at all times. Sometimes it worked great, other times it worked very little & left the ALL TILE floors so slippery, that our child fell on them several times during our stay, due to the moisture the AC unit blew out, causing condensation all over the floors! And when we asked to have it serviced, it took them a full day to do ANYTHING about it & when it WAS "fixed", it really wasn't! The mini-bar refrigerators do not keep things COLD. Consider yourself lucky if your beverages are SOMEWHAT COOL. Oh, and the tiny "ants/gnats" that were ALL OVER our sink, that's just downright DISGUSTING! I didn't even want to keep our toothbrushes, hairbrushes or anything out on the sink b/c of it! We put everything away after every use so we could HOPEFULLY avoid having our items covered in them. We asked about these bugs, and apparently they spray for these 1x/month, but it OBVIOUSLY does NOT resolve the issue!
There is NO "SOUNDPROOFING" of any kind in your rooms. You can hear someone "pass gas" in the hallways ... really, it's that bad! You can even hear full conversations upstairs when there is no noise to drown it out in your room.
The two things that I CAN/WILL "applaud" is 1) that the outside grounds/pool area/beach area are kept nice. The BAR STAFF at/surrounding the pool area are GREAT & FRIENDLY! If you want a double, ask & you'll get a double. If you want top shelf Rum (i.e. Malibu) instead of "well liquor" ... just ask & you'll get it - they are NOT "stingy" at all there! VERY NICE & COURTEOUS! In addition the resorts' "get this party started" staff (this is what we called them), I have to assume they are the "Event Staff" were EXTREMELY NICE & fun to be around!!! They LOVE the travelers & they do a VERY GOOD job at getting people up to dance, join in on nightly entertainment, shows, etc.
Also, "tips included" is the "general rule" when going to an all-inclusive resort, unless you feel someone has gone above & beyond & you CHOOSE to give them one yourself. This is NOT the case here. The bellman, the person taking your luggage up to the rooms, etc. ... they DO "expect/want" tips ... don't let them fool you, so be prepared!
Unique Quality: VERY NICE pool area! Well kept beach!