More about NH Real Arena
My 3 sisters and I went to the Edenh Real in Punta Cana Jan
10-23. I may never go back to Mexico after being in the D.R. The apple
rep was at the airport and we found him easily. The apple rep at the Edenh had a desk
in the lobby and was there from 8-12 and 4-7pm. We went to her with any
problems (the phone wasn't hooked up with it being new, our key didn't
work,we wanted to go snorkeling, etc..)The resort was only open a week
so we expected some problems. (We were the first to sleep in our
room.) We had upgraded for $40 to the VIP or Apple club. Our building was
the closest to the beach. No children on our floor. (Very few in the
whole resort to begin with.) We were greeted with private check in, not
having to go throught the main desk. Everyone is greeted with a
drink and wet towel in case you were hot-it was 82. The room had a big
bottle of Rum, a fruit basket, robes, all the goodies in the bathroom
like toothbrushes, luffas, etc. Our patio had a Jacuzzis and lots of
bath salts to use. We had our own pool, pool bar and servers. We were
pleased that we didn't have to make reservations to eat at the 4
restaurants as there were not that many people. The buffet looked more like the
restaurants at the other resorts. The 5 pools were usually empty
because most people were at the beach. The servers came to the beach so there
was no reason to leave. Free 30 minute massage on the beach was nice!
We are sea food lovers and so we enjoyed the lobster and sushi. Now
that you have my review book I'll stop. I tried to book another trip and
they are full til May. Price is still good $940. before tax & ins.My
sisters want to book for next year. The casino,bowling alley and theater
are not finished.They will transport you to another casino if you
want. Not knowing the beach is private we were surprised and pleased
not to have sales people with their jewelry, t-shirts, etc.. It was also
nice not to have time share people. I was so ready this time that as
soon as someone started talking to my sisters I would pull them away.
One person was really a resort person trying to explain where the bars
and entertainment were. I apologized later to her.
Four weeks in, and Edenh Real Arenas is almost there!
Our stay spanned January 26 through February 1. Continual construction and upgrading was underway the entire time we were there. I will say that the construction in no way interfered with our stay.
Our room was extremely nice - well appointed, with lots of room. The bed was comfortable, and the furniture nice. The bathroom had plenty of room, and the shower very luxurious. I know others had complained about no spacing between bathroom and main living area - we did not have that, with a three-quarters wall in place, and full-sized mirror in place in the bathroom.
All that said, we did meet people whose issues spanned the gamut of problems. One had no mirror in the bathroom, while others there the week before had no hot water for a couple of days.
Our room was one that had the jacuzzi bath out on the balcony, which was rendered useless by the mosquitos that inhabited the balcony area. There was at least a swarm of 50-100 on duty at all times, and we never went on the balcony.
The mosquitos created an issue in the room as well. Sad to say, I splattered a few on the walls, but if that's where I could get them, that's where they ended their stay ... All that said, I only saw staff spraying for mosquitos once while there. As you walked down the interior corridor, you could see them hanging out outside the entrance doors.
The mosquitos were a nuisance and bother, but not a trip-breaker. I was simply sorry to see not more attention paid by management.
There was, surprisingly, no orientation upon check in. We checked in, a porter carried our bags to the room, and we were on our own. No explanation about pool-side towels, when restaurants were open, etc. You pretty much fended for yourself.
We liked the nightly entertainment. There was a variety of performers, many of which performed outdoors.
The sports bar was interesting. One of these days they are going to realize that a "sports bar" has "real" large flat-screen TV's.
The grounds were just recently landscaped, so it was hard to imagine what the place will look like in a year - but it will be fabulous.
The pools were great. Towells were plentiful and easy to get. The poolside bar was great - ask for Alex (Alexis). He's a hoot, and a good bartender to boot.
The pool-side restaurant, open in for lunch and the afternoon, had fabulous burgers and rotissiere chicken. We could have lived in that restaurant.
Overall - a very good time. There were enough issues, minor at that, to keep it from five stars right now. Come back in a couple of months, and Edenh will probably have most of the kinks worked out.
We talked to some folks that had been there the week before we arrived (they were staying two weeks), and they said you wouldn't believe the progress made in their first week. Given the progress we saw, Edenh is well on its way.
I stayed at the Edenh from Jan 21-28, all I can say is that this hotel is not ready for customers. I have travelled to quite a few places and this hotel was so unorganized. First of all, we waited for our room for a good 3 hours (there were people waiting for 5-6 hours) after we got our room, 2 hours later a family showed up and entered our room stating that the front desk gave them the room as well. Then the rest of the week they front desk called asking for these people...like is there not any communication after numerous occasions calling and visiting the front desk. It had to be the most frustrating thing ever. Mosquitos we all in the room, be prepared. Food not so great. I would recommend the Asian and American A La Carte, but u have to book outside the buffet. I think in time it could be a great vacation spot I mean the hotel is just beautiful the beach is amazing the staff is great (besides the front desk, who had no idea what they were doing). All in all we had great weather which made my trip. At this point I would recommend others to stay away until all the resort is actually finished, unless you want your first couple of days to be filled with annoyance and frustration.
An unfinished five stars
My wife and I have just returned from Edenh on Saturday (Jan 26th, 2008). I am new here however did review most of the topics posted in this forum before and after I went. Just to give my 2 cents.
Based on my own observation, guests who have stayed in Edenh have a wide spectrum of rating from 1 to 5. I believe the rating really depends on which part of resort you stayed at, your degree of pickiness, and obviously your expectation.
Noise: Let me just describe a bit about the layout of the hotel. Once you pass the lobby which located at the centre of the resort, you should see 4 a la carte rest. and the buffet. Then you should see two blocks of permise, one located on your right hand side, the other on your left. If you are staying at the right sided building (room number with 1xxx), then the construction noise shouldn't be that bad as most are already finished. On the other hand, you will have a totally different feeling if you are staying on the left (number with 2xxx). You can hear noise and hammering all day long. We were unfortunate enough to be assigned to the left unit (24xx) and got waken up by the construction noise everyday at 8am. Since the resort is trying to finish all the room that are facing the ocean (VIP or Le Mirage Concierge Room are closer to the ocean, but not facing it), Le Mirage Concierge Room guests should hear noises too. We did raise our concern, however, we got no luck (people are too busy dealing with other angry guests who couldn't get a room.)
Food: For a la carte rest, we personally prefer the French and Italian cusine. We found the food prepared in both Asian and American were too salty. As this is a new resort, inconsistency of food quality may happen. Nevertheless, I would give a thumb up for the buffet. It has a wide variety of food to choose and some especially prepared in grill section are delicious.
This is a beautiful resort, but not ready enough to satisfy all guests.
My opinion only reflects my experience when I were there between Jan 19 to 26. It might be totally different now.
A group of 6 from Wisconsin stayed at the Edenh from 1/18/08 to 1/25/08. The group consisted of myself, my wife, my son and his wife, and my daughter and her fiance'. We had 3 rooms total and all three were the Edenh Club Adults Only catagory.
Just letting you know that this is my first post on Trip Advisor. When we started planning our vacation I was informed about the forums on TA. I never knew about the forums before this trip. We had picked out the Edenh from Apple Vacations mainly because of the great price that was being advertised at that time. Before we booked at the Edenh I was reading the forums numerous times daily and quite frankly I had bad vibes from what I was reading. It sounded like the resort would not be ready to open on time. From following the forums I learned about Punta Cana Mike. I emailed Mike a couple of times and he reassured me that the resort was opening on time but the casino, spa, gym and bowling alley would not be open when we got there. Then I read the first two reviews that came in around the last week of December and then the video testamony from laurie from California while she was staying there. After hearing and reading the few reviews and the assurance from Mike we decided to take the chance and we booked at the Edenh.
When we arrived at the resort we entered the VIP check-in area and immediately were greeted by Wendy. She said they were waiting for us and she was very pleasant. Within 10 minutes two of us were off to our rooms. The other room was not ready yet but Wendy said within an hour that room would be ready. When we got into our rooms we were very happy. Everything was clean, bright and cheerful. Our chamber maid was cleaning the room next to us so she immediately came over to our room to make sure everything was OK and at the same time the person who fills up the mini fridge on a daily basis was there also so he came to make sure everything was OK. So within the first 2 minutes of being in our room we meet the two people that would be taking care of our room for the week. Both were very nice and said to let them know of anything that we needed. I did tell the maid that we were supposed to have bathrobes in our room. She said she would bring them right away. She brought them to our room within 10 minutes. While we were unpacking our stuff someone delivered a fresh fruit basket and someone else brought us a bottle of rum. Talk about service, within the first 1/2 hour we were in our room and received everything that we were supposed to get. Our room was on the 4th floor and had the whirlpool on the balcony. We had a wonderful view of the ocean and of the pool area. My daughters room was 4 doors down from us and her room was exactly like ours. My son went down to see if his room was ready and it was. His room was on the 2nd floor and was identical to ours. He really wanted to be on the same floor as us but Wendy said there were no more available but to try in the morning to see if they could move him up to the 4th floor.
All 6 of us then went to explore the resort. First stop was the lobby bar. Met Miguel who was a great bartender. He made our drinks with Absolute vodka. Next stop was the Tantrah bar which was not open yet but Bladamir the bartender was there and he made our drinks with Grey Goose vodka. Next stop was the Paradise Club bar and swimming pool. This is the area that was supposed to be adults only but there were a few kids in the pool. No big deal but we were wondering why they were there if this was the adults only area. This is the area and bar that we pretty much hung out at all week. The bartenders name was Carlos. He was an absolute joy to be around. He took care of us like we were royalty. He never let our drinks get empty. One of his favorite expressions was "Carlos is happy everyday." He sure lived up to that expression. Always had a smile on his face and sincerely seemed happy to see us and wait on us. We asked Carlos if this was the adults only area and he said yes it was and it also was for VIP people only meaning those that had pink or yellow wristbands. Not trying to be demanding or anything like that I asked him why then are there kids in the pool and why are people in this area and bar with green wristbands. With that Carlos went and told the kids they had to leave and told people with green wristbands that they could not be in this area. Some of those that he kicked out evidently were not happy about this and must of complained about it because Carlos left for a while. When he got back he explained that his boss questioned him about the incident. As it turns out that was a good thing because from that time forward Carlos said that no more green wristbands or children would be allowed. Throughout the week I witnessed Carlos kicking people out of the area that were not supposed to be there. The problem with this was that there were no signs posted anywhere to let let anybody know that this was adults only and for Edenh Club guests only. I think if signs were posted that would have solved any problems with who was allowed or not. Just letting you know when we left a week later, there still were no signs. The 2nd day we went down to the same area and Carlos was there and again he was very happy. He introduced us to another bartender and his name was Carlos also. So they were called Carlos #1 and Carlos #2. All week long both of these guys wonderful to us.
We ate at the buffet every morning for breakfast. They had a nice selection of food and they made you eggs and omelets any way you liked them No complaints about the buffet.
Every afternoon we had our lunch at the buffet down at the beachfront. Again they had a good assortment of food but much less than the regular buffet.
Every night we at dinner at the ala carte restaurants. The first night we waited for about an hour to get seated. It was well worth the wait. We were at the Shore Grill and had a very tasty steak and lobster dinner. The 2nd night we at at the Italian restaurant but we got there right at 6:30 when they opened and we had no wait at all. Again the food was very good. We decided that we would make a point of having dinner at 6:30 every night so we would not have to wait. 3rd night we ate at the Asian at 6:30 and again had no wait. We sat at the hibachi cooking station which is were they prepare your food in front of you. Again great food. 4th night we went back to the Shore grill at 6:30 and we had to wait, and wait, and wait. We finally got seated about 9:00. Obviously we were not happy about waiting so long. The next morning when we went to the buffet for breakfast there was a table outside that was there to make reservations for dinner. We were told there were two times that we could make reservations for 6:30 and 8:30. We made our reservation for 6:30 for the Romantic Restaurant. We were ok with the new procedure of making reservations after we had waited so long the night before. We showed up at 6:30 and we waited about 30 minutes before we were seated. Don't understand why as there were 7 empty tables when we finally got in. The food was good, not great. 6th night we went back for more steak and lobster at 6:30 and we were seated within 15 minutes. 7th night back to the Shore grill and we waited for about an hour. I don't know if the reservation system was any better than no reservations. Either way we ended up waiting. The wait was not that bad, we just went with the flow. Also the lobby bar is right there so while we waited we just kept going in there to fill up our drinks. Over all, all 6 of us enjoyed all of our meals. I am happy to report that none of us had any ill effects for the food.
As for the bars, like I said our favorite during the day was the Paradise Club at the adult pool. At night before and after dinner it was the lobby bar. For late night it was the Tantrah bar and for the wee hours of the morning it was the sports bar. The problem we had with all the bars(except the Paradise club) was that sometimes we were served premium liquor and other times we were told that we had to pay for the premium. Even after telling the bartenders and showing them our pink VIP wristbands we still were not served the premiums. Again we went along with the flow. As long as we had a drink in our hand we were happy. However, part of the reason why we upgraded was to get the premium liquors.
On Sunday the 20th there was a party atmosphere all afternoon and evening in the lobby bar were the playoff games were shown on a huge TV. It was alot of fun. Only bad thing was that the Packers lost.
Met PC Mike the 2nd day we were there. VERY nice gentleman. He actually took the time to sit and talk with us for about 1/2 hour. We brought Mike a Packer t-shirt and he said he would wear it on Sunday. He did. We also met Carmen during the Packer game. Muy bonita! During the week we saw Mike a couple more times and once he was walking around with Mike Fisher. Mike Fisher again was a very nice guy.
While we were there we heard some of the horror stories about people getting bumped to other resorts and other stories of how people had to change rooms 3, 4 or 5 times because of various reasons. I definately feel sorry for those people. You go on vacation to get away from the hassles of everyday life. You don't need hassles while on vacation. I believe the resort did the best they could do to help guests out but the overbooking of rooms and sending people to other resorts just is not good business. Don't know whose problem that is whether it is the Edenhs' or the travel companys. We heard about some of the problems from the very first day we were there. So my son decided that his room on the 2nd floor was ok with him. He did not change rooms.
Overall, we had a wonderful vacation. Rooms were great, food was great, beach was beautiful, pools were nice and the drinks were cold and plentiful. I believe once some signs go up and all the workers know all what each catagory of guest is supposed to receive, things will be much smoother. I do not regret going there and I would go back there tomarrow if I could. Hope you all have as great of a time as we did!
Save your money and Stay Home!
My husband and I returned from this resort after a long weekend (Jan. 18- 21) very disappointed. This resort is far from finished and we encountered many issues during our stay. Unfortunately the staff and managment could care less about these issues.
First of all, we had to wait over 3 hours for our room. When the room was finally ready the keys didn't work. Upon finally entering our room (which was basic, not the suite that we paid for) my husband leaned on the balcony and got fresh paint all over his new shirt and arms. We did not have robes, a stocked mini bar or a remote for our t.v. (when the staff brought us our remote, 2 hours later ,they entered the room without knocking and I was standing there fresh out of the shower- with no robe, if you catch my drift. We tried to make the most of it by going to one of the supposed 5 star restaurants only to be served cold food, covered in plastic wrap no less.
We did travel with friends, so we did have a blast with them. Please note this resort is not for the late 20's early 30's crowd.
The next morning while my girlfriend was brushing her teeth, the entire ceiling above her fell in and a waterfall came pouring over her. I guess she didn't have to use the shower that day, better than cutting your feet on the plaster chunks left in the stall! Needless to say her husband and mine used their entire day (the only sunny one we had) to acquire a new room. When they finally did and entered the new room, there was a couple in bed. I guess the front desk didn't realize that it was still occupied!
(The people staying in the room next to us had to catch the next flight home because their toilet didn't work and the hotel would not give them another room!)
The next morning we were awakend by a phone call at 5:30 by the front desk looking for someone who had ordered room service, and then proceeded to call EVERY room on the floor. I guess it wasn't that big of a deal since we were waiting for the construction noise to start any minute!!!!
This is only the tip of the iceburg. Punta Cana Mike does exist, but made no effort to appease us.
If you are accustomed to 5 star quality and great service, this is not the place to stay. Everything from the drinks, to the self serve icecream and even the hand soap in the bathrooms are watered down- no joke. The grounds are beautiful and the beach was gorgeous. But I think you need an even balance when you pay a lot of money for a relaxing weekend. If only the hotel and travel agency cared enough to make it right. I think that is why I am having such a hard time with this experience- NO ONE GIVES A HOOT!
I really hope for the resort's sake that they get their act together, it has a lot of potential.
Beautiful hotel but not 5****
We have returned this evening from our week at the Eden.
The hotel is beautiful and is the presetation from the beach is nicer than any we saw on our walks. Many beach walkers asked which resort it was. Alot of reviews have said its a new resort and is having a few problems. Yes, the resort is new but the company that owns it have a few other resorts. So there should be some expericence on the managment side but it is not visiable . We asked to speak to mangment and the VIP staff said we had to deal with them. To bad they did not know how to handel the problems and customers. You should put your best personel out in front and the personel to customer ratio at an opening should be high. If you have purchased the VIP package it will not meet the discription or value. If you book the deluxe package you will get value. The rooms are 5**. The rooms with the view into the bath room need some blind or curtain. The door has a lock but you can climb throught the bath tub window???
Security needs to be inproved. The door locks did not always work and at night we heard of many having people enter their room; either staff or new guest sent to rooms already occupied. The bar and wait saff did work hard there again not enough staff and not enough experienced staff. BY the end of our stay and three rooms later we did see a change in staff and a few more managment around . BUt the word is out , this resort is not a 5**** . The food that should be hot was cold and the cold food was cool. The ala carte dinning was a good but they changed to a reservation of either 6:30 or 8:30 seatings. You need to line up to do this each day at breakfast, more time wasted.
The beach is beautiful the weather great but the first weeks of this opening could have had fantastic reviews if managment had been front and center. Maybe next year
Just arrived back from a stressful week at this gorgeous new resort on Bavaro Beach. We bought two "Mirage Deluxe" units, exclusively sold in Canada by Transat Holidays (in USA by Apple Vacations). If you make the same choice, be ready to fight for what you have purchased! Some holiday, eh?
This resort virtually runs itself, thanks to the committed & friendly Dominican staff. We only wished the predominantly Spanish fleet of managers were as sincere & responsible, instead of always "passing the buck" to eachother! We wasted three days of our precious vacation in the hospitality salon, only to be told we had to stay in two "Deluxe" back-facing, back units until our ocean-view "Mirage Deluxe" rooms became available. If we had caved in & left that salon or lobby, I KNOW they would have simply forgotten about us! I also point out that Transat Holidays was fully paid more than two weeks before we went.
The difference between these two "delicately labelled" accommodations is incredible, especially if you love watching the sun rise over the tall beach palms, or checking the action at the heart of the resort,- its 3 pools (fountain, tanning & activities).
Your identical unit becomes an enjoyable part of the all-inclusive experience, not just a place to sleep & clean up. If that's all you want, buy the "Deluxe" room at the best price available from any travel company. GOOD LUCK!
Special thanks to the communications manager, who finally came to our rescue. This proves to us that Canadians truly are very compassionate & "Trip Advisor" works miracles!
Satisfaction depends on the price you pay....
We stayed at this hotel 1/25/08 to 1/30/08. We had a great time and were very satisfied. This is largely because we paid a low pre-opening price and expected there would be some frustration. In return, we got an extremely nice room (we booked the Junior Deluxe) at a very nice resort, on a beautiful beach. Having said that, if you are considering booking this hotel in the next 6 months, and paying something comparable to other 5 star resorts, I would definitely choose something else as you will likely face a good amount of frustration. Here are some specific thoughts:
-The a la carte restaurants had the best food (the beef dishes were particularly good) but you had to make a reservation. Reservations are made just outside the buffet entrance during set times in the day. Be prepared to wait in line to make a reservation. The Asian restaurant is most popular and you can reserve to either sit at the Hibatchi or at a table and order off a menu. Hibatchi reservations are gone very early in the morning. The food at the Hibatchi was excellent.
-The seatings for the reservations are at 6:30 & 8:30. There were long lines to be seated. Our last night, we stood in line for 45 minutes waiting to be seated and there was an empty table for us the entire time. Not sure what the problem was.
-When you pack, bring a swimsuit and summer clothing in your carry-on. While our room was available on time, we knew of others who did not get rooms until much later and you likely will not have access to your luggage.
-The front desk staff was not at all helpful and seemed very indifferent. Our room was not ready when we arrived since it was before check-in. The front desk person just put our wristbands on and told us to come back. That was all the direction we were given and we felt very lost. When you arrive, I would ask for (1) a map of the property and (2) The sheet which lists the activities, entertainment, etc. for the day. Keep in mind there is no information about the resort, restaurants, etc. in your room. When we had questions, we found that the tour representatives (ours was Apple) spoke the best english and were the most helpful. They are located at desks in the lobby. Providing some written information to the customer upon arrival and in the room would go a long way to reduce some of the frustration.
-The competition to obtain chairs was fierce - especially at the beach. Most chairs were gone by 9:30 AM. We made it a habit to put towels on chairs to reserve them right when we woke up in the morning. There is plenty of room for more chairs and this is very much needed.
-The mosquitos in the rooms are very annoying. However, we were not so much bothered by them while outside on the resort. I think the fumigation they do each day is working - except for in the rooms. The mosquitos get in the room each day when the maid comes to clean since they leave the door open. I would put your "do not disturb" sign out if you do not need your room cleaned to minimize the mosquitos. You can also ask for spray (or bring some) at the front desk.
-I would also make sure you obtain a "do not distrub" sign if you do not have one. It was not uncommon to be bothered more than once early in the morning. There was the maid, the person who restocked the fridge, and another person who came around to see who was in what room to see where the empty rooms were.
-The room service menu was dissapointing. We were in the deluxe rooms and there was nothing hot on the room service menu. Mostly bread, cheese, & salad.
-The casino and bowling alley were not open. They were doing many spa services and they had some gym equipment (treadmill & eliptical) in a temporary location.
If you are booking at a great price and can handle some frustration, book this hotel without worry. If you want a hotel that is without frustration, book elsewhere for now.
would go back!
I have vacationed in Punta Cana 3 times during the last 3 months. This hotel is by far superior to the Riu Bambu or the horrific Sunscape Beach. I was prepared for construction and sparse landscaping.
We had to change rooms a couple of times before we were satisified. The hotel was overbooked probably due to not having rooms ready. The buffet poolside and in the dining area were very good, however service was very poor and disorganzed. I did not like the Japanese or American restaurant, better selection at the buffets.
The room was large and nicely furnished. We had problems after a few days with the shower and toilet. Within 10 minutes the problem was fixed.
The entertainment was the best I have experienced on a cruise ship or resort. We reakkt enjoyed the Jazz evening. The singers and musicians were supberb. Also the techno night with the white theme, glow sticks etc was amazing. I usually bypass the enertainment but look forward to returning and enjoying the shows. Congrats to the lighting and sound crew!
The Tantra lounge on the rooftop was a great meeeting place before venturing out for the evening. A variety of music. Hopefully when I return the disco will be operational.
Would definetly return.
The enterance to the lobby
Paradisus Punta Cana Room Location
We were assigned room 1033 at the Paradisus Punta Cana. Is this a good location? Is is near the pool, beach, restaurants or lobby?
RE: Paradisus Punta Cana Room Location
Most rooms are centrally located no matter where you are because there are several restaurants and bars scattered around the grounds. The beach is no more than a couple of minutes walk from your room anyway. When you check in you can always requests another room if one is available. I would'nt worry too much, you won't be spending much time in the room anyway; or will you? Enjoy your trip
RE: Paradisus Punta Cana Room Location
I believe your unit is 1 and you are located right on the beach and very close to the pools & many restaurants - you are quite a ways away from the lobby, but I think this is the best unit location there is.