Paradisus Punta Cana

5 out of 5 stars5 Stars

Bavaro Beach, Punta Cana, Dominican Republic, Caribbean

1 Review

Paradisus Punta Cana
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86%

Satisfaction Very Good
Excellent
50%
1809
Very Good
26%
939
Average
10%
374
Poor
6%
236
Terrible
6%
225

Value Score Average Value

Similarly priced and rated as other 5 star hotels

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Good For Couples
  • Families75
  • Couples81
  • Solo78
  • Business75
  • Paradisus LOST

    by

    My wife and I just returned from what we had hoped would be a perfect place to hold our wedding ceremony on May 7th, 2011. We chose the Paradisus Punta Cana Resort as most of the reviews we read were good and the resort itself looked beautiful. At first, everything we heard from their Miami-based wedding coordinator (Lauren Harder) sounded great so we went ahead and booked one of their Royal Service Ocean View Suites and invited our families and friends to the wedding. Once our rooms were booked and our deposit was paid to book the wedding day, everything started to go downhill. It would take days (or weeks in some cases) for the coordinator to respond to our emails and they were almost always 'at lunch' when we would call. The whole planning process became incredibly stressful and difficult to the point where we almost cancelled the whole wedding, although we were told we had already paid and would not get our money back anyway even if we cancelled. Our guests had already booked their flights and rooms as well so we went ahead with the planning.

    When we first began our plans we had chosen the beach to hold the wedding ceremony but a few days later decided to change to the gazebo location and communicated that to the coordinator and began planning all the details. Two MONTHS later, she told us the gazebo was booked already and we could not use it. We asked her to contact the other wedding party and see if they would possibly switch with us and we were told that they would not switch. We understood that and started our decoration plans again from scratch. This would have been fine until we arrived at the resort to get married and found out that the gazebo was available (and ALWAYS had been) and that the other couple specifically wanted the beach location! I doubt the coordinator even bothered to contact them. We also asked her to check if they could make a custom made cake for us and sent her all the details. She told us that she checked all the bakeries in Punta Cana and that no one could do it, so my wife and I looked on the internet and found a local bakery who said they would be able to make the cake. When we arrived at the resort we asked the on-site wedding coordinator to help with arranging the delivery for the cake and gave her the details of the local bakery. It turns out, the local bakery we found on our own was the same one the resort uses. Again, I doubt the Miami coordinator even bothered to check to see if anyone could make the cake as it would be extra work for her.

    When we finally arrived in Punta Cana, we were expecting that everything would finally go smoothly but quickly realized that was not going to happen. Before going to the resort we were asked to send our photos and arrival details so they would be there to welcome us, but when we arrived they had no idea we were even there for our wedding. We had to contact the resort's wedding coordinator to let them know we arrived and to find out how to get in touch with them. A few days later, after telling them we were a bit upset, they had someone make a dove out of bath towels and put some rose petals on our bed, but it was a couple days too late.

    The problems continued with our rehearsal dinner. We were sent menus from all the restaurants where we could have it and were told to choose which we wanted. We decided on the Gabi Restaurant and asked if we would be able to order a la carte as it would be for just 12 people. They told us this would be no problem. However, when we arrived, we were told that the Gabi Restaurant would not be open that night and that we would have to go somewhere else, although they still agreed to let us order off the Gabi menu. When we arrived at the restaurant, they began serving us the generic meal rather than let us choose a la carte as promised. It was an embarrassment to have to argue with them again in front of our families after having so many other things go wrong up to that point.

    To add to the frustration was our experience with the so-called 'Royal Service' package, which is a complete waste of money. They say there is a 'personal butler' that will be around to help with everything, car service around the resort, local cell-phone use, etc. In actuality, the personal butler is just a couple guys who are responsible for all the Royal Service guests in the entire resort. Service was very slow. As for the car to pick you up, of the ten times we called to get a ride, it only came twice that we know of. After waiting over 30 minutes each time we would finally have to walk as we would be late for our reservations. Also, I have no idea what they mean by having a local cell phone to use. They did not know what we were talking about when we asked about it. We also had issues with the room not being cleaned in a timely manner. My wife had the photographer coming to the room to take photos of her getting ready and the room was barely cleaned in time even after making several calls throughout the day to ask them to come. The room itself was also incredibly noisy due to the wind coming off the ocean and the room was not insulated for the sound so paying up for the Ocean View suite turned out to be the wrong choice.

    Also be wary of the Reserve. Although it is a very nice area that some of my guests stayed at, it is as far away from the beach as you can get. If you want to be anywhere close to the beach, do not pay up for the Reserve. If you plan to spend the whole vacation by the pool, the Reserve is nice, but why go all the way to the DR to sit by the pool?

    The final frustration was when they tried to be nice and arrange for flower petals to be put on our bed for our wedding night. When we returned to the room we found that they had left a note saying that they decided to take all our valuables out of our room 'for our protection.' Our camera, wallets, jewelry, and anything else that we had not put in the safe were all taken and we had to go to the front desk late at night to retrieve all of it. When we got there, we found that one of my wife's diamond earings was missing. She spent the day after our wedding meeting with security and filling out forms but they basically told her it was not the resort's responsibility even though it was them who took everything out of our room! We have still not heard anything back from them about what they are going to do but based on the overall experience at the resort I am pretty sure they will do nothing.

    Now, to be fair, there were a few good things about the resort. Individually, the staff members were very friendly and hard-working, although the overall operation has some severe issues. The on-site wedding coordinators, Miguelina and Jennifer (not to be confused with the absolutely terrible Miami-based coordinator) were very good and helped to make up for a lot of the issues we had. They were able to help us make a last-minute switch to have our ceremony at the gazebo and the decorations were beautiful and organized as planned. The reception we had at the Romantico Restaurant was nice as well. Our photographer, Joaquin, from the studio on the resort was great and very professional (although the pictures were much more expensive than we planned for). Punta Cana itself was also beautiful with incredible beaches and blue water so I would recommend visiting it, although if I were to go back I would definitely choose a different resort if you are looking for a stress free holiday.

More about Paradisus Punta Cana

Taxi Service Con't

by upesnlwc

Here are the Taxi rates from Punta Cana Airport to various Destinations. All prices are in US $.

These prices are for hailing a taxi. Prices are cheaper if you set this up ahead of time with a service such as Dominican Airport Transfers )http://www.dominicanairporttransfers.com/)

Destination **One Way

Uvero Alto US $ 50.00
Macao 35.00
Breezes 26.00
Grand Paradise 26.00
Bahía Príncipe 24.00
Hoteles Riu 24.00
Hoteles Iberostar 24.00
LTI Punta Cana 24.00
Punta Cana Princess 24.00
Caribe Club Princesa 22.00
Hotel Paradisus Punta Cana 22.00
Bavaro Princesa 22.00
Plaza Bavaro 22.00
Hotel Flamenco Bavaro 22.00
Hoteles Fiesta 22.00
Hotel Cayacoa 22.00
Manati Park 18.00
Hotel Cortecito Inn and/or Capitan Cook 22.00
Hotel Carabela 22.00
Hotel Ocean Bavaro 22.00
Los Corales 22.00
Hotel Melia Caribe Tropical 22.00
Hotel Villas Bavaro, Bavaro Village 18.00
Bavaro Beach Resort 18.00
Natura Park Resort 22.00
Allegro Resort and Sunscape Grand 22.00
Hotel Catalonia 22.00
Hospiten Bavaro 10.00
Club Med and/or Corales Punta Cana 9.00
Punta Cana Beach Resort and/or Marina P.C. 10.00
Sueno Caribe 10.00
Juanillo 22.00

Long Distance Trips

Destination **One-Way; **Two-Way

Otra Banda US $ 30.00; US $ 45.00
Higuey 45.00; 55.00
El Seibo 80.00; 90.00
Hato Mayor 95.00; 110.00
Miches 110.00; 120.00
Sabana de la Mar 120.00; 150.00
Club Dominicus 80.00; 90.00
La Romana 80.00; 90.00
San Pedro de Macorís 90.00; 100.00
Juan Dolio 95.00; 110.00
Boca Chica 100.00; 115.00
Aeropuerto Las Americas 110.00; 120.00
Santo Domingo 120.00; 150.00
Santiago 210.00; 240.00
Puerto Plata(Sosua) Aerop. 265.00; 300.00
Samana 300.00; 325.00
Las Terrenas 300.00; 325.00
Barahona 300.00; 325.00
Lago Enriquillo 325.00; 360.00

These Prices are From One to Five People. Extra $10.00 per person if more than 5.
Prices Are Authorized By the Secretary Of Tourism Of The
Dominican Republic

Punta Cana Airport Taxis

by domincanTravler2010

Taking a taxi at Punta Cana airport is easy. I compared prices before leaving for round trip fares to my hotel by pre-booking transportation and I was quoted $120.00 USD for a round trip. The taxi to and from my hotel only cost me $76.00, a savings of $44 round trip. We did not have to wait for a bus to fill up with other passengers, and/or stop at other hotels. We we had a clean air conditioned SUV, the driver did not speak much english, but he got us to our hotel in less than 30 minutes, safe and sound.

How to get a taxi at the Punta Cana airport.
After clearing Dominican customs and getting your just baggage, make your way past all the white shirt individuals and head to the right where all the travel companies are located. On the left side there is a taxi rate board. Once you find your hotel/destination, look for a airport representatvie (pink shirt) and he will get the cab for you. Be sure to confirm your rate with the driver before leaving.

Here are the taxi rates as of March 28, 2010 from Punta Cana airport.

All prices are in USD.

Taxi Service is available 24 hours
Tel 809-552-0617 / 809-466-1133
Destination **One Way**
All prices are in USD.

Uvero Alto US $ 70.00
Macao 55.00
Hotel Moon Palace 55.00
Hotel Barcelo Premium Punta Cana 40.00
Hotel Gran Paradise/Majestic Colonial 40.00
Hotels Riu $38.00
Hotels Gran Bahia Principe $38.00
Hotels Iberostar $38.00
Hotels LTI Punta Cana $38.00
Hotel Ocean Blue $38.00
Hotel Bavaro Princes/Paradisus Punta Cana $35.00
Hotel Caribe Club Princess $35.00
Plaza Bavaro $35.00
Hotel Occidental Flamenco Bravor $35.00
Hotel Fiesta Palladium $35.00
Hotel Cayacoa $35.00
Cruce de Friusa $30.00
Manati Park $28.00
Hotel Cortecito Inn/Captain Cook $33.00
Hotel Carabela $33.00
Hotel Barcelo Domincan Beach/Cana Beach $33.00
Hotels Tropical Clubs (Alisios)/Sueno $33.00
Hotel Los corales/Gran Caribe $33.00
Hotel Real Arena $33.00
Hotel Melia Caribe y/o Tropical/Palma Real $30.00
Plaza Palma Real (Shopping Village) $30.00
Villas Bavara / Lfa $28.00
Hoteles Barcelo $28.00
Cruce del la Metro $25.00
Hotel Natural Park Resort/Sunscape Punta Cana $30.00
Hotel Dreams Palm Beach $30.00
Hotel Grand Oasis Punta Cana/Catalonia Bavaro $30.00
Hospiten Bavaro $20.00
Hotel Club Med/Los Corales Punta Cana $20.00
Hotel Puntacana Resort & Club/Marian P.C. $20.00
Hotel Sueno Caribe $20.00
Cap Cana $30.00

Long Distance Trips
Otra Banda $60.00
Higuey $70.00
El Seybo $120.00
Hato Mayor $150.00
Miches $160.00
Sabana de la Mar $200.00
Bayahibe (La Romana) $120.00
Bahia Principe (La Romana) $150.00
San Pedro de Macoris $150.00
Juan Dolio $165.00
Boca Chica $175.00
Aeropuerto Int'l Las Americas $175.00
Santo Domingo $200.00
Villa Altagracia $225.00
Bonao $240.00
La Vega $260.00
Moca $300.00
Jarabacoa $300.00
Constanza $300.00
Santiago $300.00
Puerto Plata - Aeropuerto $375.00
Cotui $250.00
San Farncisco de Maroris $275.00
Nagua $425.00
Sosua/Cabarete $425.00
Samana $450.00
Las Terrenas $450.00
San Cristobal $220.00
Bani $260.00
Azua $280.00
Barahona $450.00
Lago enriquillo $475.00
San Juan del la Maguana $450

Price is 1 to 4 persons.
Extra person is $5.00

Perfect family vacation.

by A TripAdvisor Member

We visited the Paradisus Punta Cana from 1.11.2003 to 1.18.2003. We traveled with a six year old and a three year old. We found the resort to be beautiful, the staff friendly, and the food good. The staff tried hard to speak English and met every request that we made. We loved the resort and would go back.

Over rated versus Beaches

by A TripAdvisor Member

My family of four just returned from a one week "vacation" to Paradisus Punta Cana. After having been to Beaches Turks and Caicos twice, and Beaches Negril once, my family had great expectations. At best this is a three star resort, with gorgeeous common areas, and nothing else outstanding. The rooms are nice sized, but ordinary. The food is fair to poor. You can always find the odor of "garbage or spoiled food", at most restaurants. While the resort is all inclusive, my family of 4, including an 18 year old and 15 year old, found it very difficult to utilize m any water sport activities, like sailing, snorkling, wind surfing, or boating. The water sports areas are administered by a "leased party", and the personel have next to no interest in giving insrtuction, or paying attention. We also experienced CATS in our hotel room. Spend slightly more money, and travel to Beaches either T &C or Negril. Much better vacation value!!!

Our room was "Gone in 60 seconds!"

by A TripAdvisor Member

When we arrived at the Paradisus the rooms were unavailable along with 35 other visitors that day. Apparently, the hotel has a policy with overbooking and shipped us off to another lower quality resort. It could have been worse. A few people were put into "accomodations" that only had one light bulb for both the bathroom and guest room! Worst of all, when the staff realized that there were no rooms, they avoided us and hid in the office without telling us what was happening. It was only after arrangements had been made (2.5 hours later) that we found out our room was not available. As you can imagine, we were not happy.

Be very cautious as another family had an email confirmation from the Paradisus General Manager which seemed to work for them.

Beautiful Resort, would definitely recommend!!!

by A TripAdvisor Member

We visited the Paradisus Feb 8-12, 2003. After reading many of the reviews, I was a little nervous about going. I am happy to say I was pleasantly surprised by the resort and definitely disagree with the negative reviews. First of all, check in was quick and smooth. The grounds are absolutely beautiful. Very lush and well kept. The beach is awesome. Turqoise water with nice size waves (remember you're on the Atlantic) We walked for miles and were never bothered by anyone trying to sell us stuff. Although we chose to sit in the sun the entire time, there were tons of things we could have done (golfing, horseback riding, catamarans, windsurfing etc, all included). The pool was just as awesome. Even though the resort was at full capacity, it never felt crowded. The food was pretty good (Brazilian stood out probably as the best), but all that we tried were decent. Our room was great. We were in building 9 which was close to everything (only a few steps to the beach, pool or restaurants), but still so hidden and quiet as are all the other bungalows. The staff were very friendly and helpful. Most spoke Spanish, English, French and German (at least a little of each). This was a very European crowd, Americans were a minority. Although some people were complaining of damp, musty rooms, ours was neither. Our A/C worked very well. In fact, we would often have to turn it down because it was too cold!! I rate this resort 4 out of 5 stars because of the OK food and subpar nightly entertainment. Everything else was AWESOME!!! If you're thinking about going, just DO IT! It's worth it...

The vacation from hell

by A TripAdvisor Member

This was the worst vacation I have ever had! This was our honeymoon, but we ended up leaving the vacation after just two days. The flight down was uncomfortable-small seats, cramped etc. The hotel grounds smell like sewer, although the plants and lobby are very pretty.
Our a/c was broken, there was mold growng on the walls, the toliet was broken, the fridge was not cold. The room was filthy--our sheets still had sand in the from the guest that stayed in them before us. People had to check into three or four rooms until they found a room that was not occupied. The hotel did not keep track of who is in what room. Other guests has keys to our room. We were up untill 1:00 AM trying to get the staff to service our room. All we wanted was a clean room. We called 6 or 7 times, and had no response. We talked to the front desk where we saw guests and staff fighting about the hotel. People were sleeping on hotel couches because they had overbooked the hotel. Every guset we spoke to was unhappy. We left the next day for home and spent the rest of the week sick from what we had eaten at that hotel. The food is unsafe and disgusting! DO NOT VACATION HERE!

Check-in at 5PM the next day

by A TripAdvisor Member

Beautiful grounds, nice rooms.
Good luck getting a room. We prepaid for 6 rooms, but upon arrival were given only 2 rooms until 6 PM the next day. They stated that they overbooked 40-70 rooms a night. Over half of the new arrivals were sent elsewhere, but usually they kept one room of large groups so people would return. Completely inexcusable for prepaid rooms. People were furious, but the manager would not see anyone. There was VERY poor communication by the management. The staff tried very hard but could use a LOT more training.
In addition, for 1000 guests, they had about 600 beach/pool chairs. You had to steal a chair from one of the restaurants or another guest to sit at the beach/pool!
The food was inconsistent. Sometimes great, another time I had a lobster tail so overcooked it was like mashed potatoes.

Tropical Paradise

by A TripAdvisor Member

It is truly a tropical paradise! My husband, son (21), daughter (20) and I just got back - stayed week of Jan. 4, 2003 thru Jan. 11. The grounds and beach are fabulous. The rooms look just like in the brochures. Leave $2.00 a day for housekeeping and they will keep you stocked in your favorite soda's (just leave a note) will leave fresh flowers and extra towels. We ate at the French, Spanish, Mexican, Brazilian, Japaneese, Italian, Grille and the breakfast buffet all were great. Knowing a little spanish will help. All 4 of us took scuba lesson and went on dive. Matt the instructor was terrific, they have a video photographer go on dive and film. Well worth $47.00 for copy of tape. Truly outstanding experience. Will definitely go back.

Grand Paradise summer of 2006

by Sonja_P

"Grand Paradise,Punta Cana"

Second time for me and my family and we love it there.
Everything was ok..from the food,rooms,beach,people...
We had fun all 14 days and would go back anytime!

We really loved it,recommend to everyone!

"Beach"

Beautiful sand,water gorgeus,lots od shade,close to bar and rooms

"Rooms"

We had on the first levele and it was great.
Clean,airy,quiet,cleaned every day....

Forum Posts

Paradisus Punta Cana

by raiderwig

Just wanted to hear some comments on the Paradisus Resort from people who have travelled there recently.(04). My fiancee and I are travelling to this resort the end of May for 2 weeks. We are also getting married at this resort. We have read many reviews and are looking for more. So we would love to hear about your trip and see any recent photos of the Paradisus. Thanks.

Re: Paradisus Punta Cana

by rumman

my wife and i have been to paradisus 7 out of the last 8 years.........we always say it can not get any better..we were there in feb 04 and heading back again in june 04......BUT.......it always seems it's nicer every time....one thing hard to remember is that your in a different time zone...................one of slow down...relax.....enjoy life..................treat people the way you ould like to be treated...

Re: Paradisus Punta Cana

by tobytal

paradisus punta cana is owned by the solmelia chain of hotels. Its supposed to be pretty(the grounds) Ive heard of some reports of tummy troubles but I have heard those reports of other hotels in punta cana. My advice: dont eat any salads at the buffet that are made from cream or mayonaise sauces as with the heat and sometimes the fact that they do not properly store them at a chilled temperature- the sauces turn. I was in punta cana in march and only got sick once (for about 12 hours) but it was just a mild stomache-ache. I stayed at a hotel solmelia in mexico this april and the grounds and pool and beach area were gorgeous-have fun

paradisus punta cana resort

by dawnce123

hello, my fiance and i are considering going to the paradisus resort in punta cana. can anyone give me any advice or reviews on this hotel. im not sold on going to punta cana for our honeymoon but my fiance is so if anyone can convince me a little more that would be great.. thank you!

Hotel Suggestion

by fergon

HI !! I´m travelling to PuntaCana for my Honneymoon and I looking for a nice and quiet ( without childs) hotel in the Caribeean Side... any recomendations???

Thanks in advance

Re: Hotel Suggestion

by ter1413

try thia place..i have been and have told people about it and have had no complaints.....http://www.solmelia.com/hotels/dominican-republic/punta-cana/melia-caribe-tropical-all-inclusive-beach-&-golf-resort/home.htm

Re: Hotel Suggestion

by juliogg

Try La Romana VERY NICE Have stayed there , and liked very much.

Re: Hotel Suggestion

by toemayn

Dreams La Romana too windy in Punta Canc

Re: Hotel Suggestion

by Guzzie19

Paradisus Punta Cana is a great all inclusive hotel for honeymoons in the Punta Cana/Bavaro area.

Also, I would say the BEST quiet and upscale hotel in the area is the PUNTACANA Resort & Club. Here you can either rent a villa or stay in a hotel room. The service is great and the best part of it that is quiet for a relaxed vacation.
Check the website www.puntacana.com

I think you can check online in both places about their honeymoon packages.

Comments

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 Paradisus Punta Cana

We've found that other people looking for this hotel also know it by these names:

Paradisus Punta Cana Resort
Paradisus Punta Cana Hotel Punta Cana

Address: Bavaro Beach, Punta Cana, Dominican Republic, Caribbean