Sivory Punta Cana

5 out of 5 stars5 Stars

Sivory Beach, Punta Cana, Dominican Republic, 00, Caribbean
Sivory Punta Cana Boutique Hotel
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85%

Satisfaction Very Good
Excellent
56%
232
Very Good
22%
92
Average
7%
29
Poor
7%
32
Terrible
6%
27

Value Score Great Value!

Costs 39% less than similarly rated 5 star hotels

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Good For Business
  • Families73
  • Couples81
  • Solo85
  • Business100

More about Sivory Punta Cana

A Dream Vacation, We loved the Sivory!

by TripAdvisor Member LizaSagHarbor

Just returned from a 5-day stay at the Sivory Punta Cana, and my husband and I just loved every minute of it. The best way to describe the Sivory is quiet, relaxing and luxurious. This is definitely not the place you want to stay if you LOVED Secrets Excellence. Secrets is a completely different kind of experience, very busy, lots of activites, family oriented - basically your average "cruise ship" type resort. The Sivory could not be more different, it's quite understated and small. This is not the place to come with children of any age really, there simply won't be enough for them to do. This is a place for couples who enjoy the sea, the pool, and fine food and drink. Having given you that disclaimer, let me get a little more specific.

We took the $70 private van airport transfer from the Punta Cana airport. The ride took about an hour, and the roads were bumpy, but it was wonderful to be able to see what the DR is really like outside of the expensive resorts. We had no problem with the ride, but if you are very prone to carsickness I might spring for the helicopter ($300 each way). Upon arrival at the Sivory we were greeted by the wonderful concierge Francia, wet towels to wipe our hands and two glasses of chilled champagne. The reception area is gorgeous, with several seating areas, a bar, a pool table, and a lovely boutique. We were shown to out deluxe oceanfront room with private plunge pool and given a quick tour. Our room was gorgeous, the air conditioning worked perfectly, and the bathroom was beyond luxurious (a huge two-person shower and enormous tub, in addition to a beautiful vanity). We had a private patio with six chairs and a table, and small unheated "plunge pool" which was skimmed each morning by maintenence. One of the best aspects of the room were the minibar and wine fridge. We had reserved The Sivory Plan, which is the all-inclusive plan that covers all meals and beverages. We paid $250 per night for the room and $100 each per night for the Sivory Plan. It ended up being a FANTASTIC value. For the quality and amount of wonderful food and cocktails we had, we easily could have ended up spending $500 a day on meals/drinks if we'd ordered a la carte. Everything in both fridges was included with our Sivory Plan, and we did not hestitate partake during our stay. We especially liked the Brut Champagne and the Rioja. The rooms have wonderful plasma televisions with DVD players, but the DVD library is limited. We brought our own, and it worked out great.

Our room was about a 60 second walk from the beach, which has palapas for shade and chaise lounges in the sun as well. The water was rough, but warm and wonderful. If you walk east toward Secrets maybe 5 minutes the water gets much calmer, and we snorkeled there several times. The beach is very quiet and serene. No one bothers you to go parasailing or banana-boating or anything like that - it's absolutely pristine and elegant. About 2 minutes from our room was the pool area and main restaurant building. The pool was stunning, but not heated, which can take some getting used to. But the chaises all around the pool are wonderful and you can order drinks, salads and sandwiches right from your towel. We discovered the second day that inside the spa walls there is a wonderful small outdoor pool which is heated to about 90 degrees, so that's an option as well. We spent most of our time lounging on the beach or by the pool. There is no golf or other activites at the Sivory, so if you don't want to lay in the sun and swim and generally just lounge around this is probably not the resort for you - but we loved it.

There are four restaurants counting the casual poolside bar/cafe. The three that serve dinner were all wonderful, though the menus were translated oddly and you often didn't get exactly what was described. However, all the food was fresh ans delicious and we had no complaints other than maybe a lack of variety. There was only one salad dressing available during our stay (balsamic vinaigrette), but luckily that was fine with us. All of the wonderful food and drinks were included in our Sivory Plan (including premium liquors). If you want to order a bottle off the wine list, a star will indicate which bottles are on the Sivory Plan, but we usually ordered by-the-glass or cocktails. There doesn't seem to be a cap on the number of drinks you can have, so we tended to start drinking with lunch and just keep on going till bedtime. It was so wonderful not to have to worry about all of those drinks adding up on the bill. They have 24-hour room service available, which is also included. The room service menu is limited, but the food was brought quickly and was delicious.

The concierge arranged for a private fishing charter for us through Barracuda Tours. It cost $600 for a four hour charter, and we had to share with two other couples. For the price I would not recommend this. The captain did not speak any English, the seas were very rough, and no refreshment was provided other than beer and cokes (even though I specifically asked the concierge if lunch would be served). All in all, the fishing charter wasn't the best, and we couldn't want to return to the wonderful service of the Sivory at the end of the day.

Because the resort is so new, there are definitely still kinks to be worked out. Most of the staff's English is very limited, and it was sometimes diffcult placing orders and such. However, bringing along a small Spanish dictionary would remedy that problem. The concierge is not as knowledgeable as we would have liked about off-site activities, and getting the information we needed regarding our boat charter took several conversations. There is no real souvenier shop at the resort, just a small boutique with expensive gifts. However, just ask and the concierge will arrange for you to go shopping for souveniers at a nearby town where you can buy rum and postcards and things like that to take home. I'd say our two biggest complaints were the language barrier and the lack of heated pools, but considering how great everything else was we didn't let it bother us much. I think we will definitely be returning to the Sivory, we had a fantastic time. Don't forget to take a look at our photos, which are grouped together with the "candid user photos."


If you,ve been good this year ,go SIVORY!!!!!!!!!!!

by TripAdvisor Member Gargo

My wife and I just returned from Sivory, Punta Cana. Why are vacations so short?? I had an excellent relax time. My work keeps me on a constant stress, and I was looking for a magical place to hang my coat and tie and go barefooted to a "close" to deserted private beach. SIVORY, HAS IT, the exclusiveness, no hazzle, NO crowds at any time, beautiful pool, excellent staff ( always willing to please ), salads and sandwichs at the beautiful pool side cafe " Blu Bar" are to die for, and the chocolate cake dessert at "laveranda" is to write home about". What else do you do you need, This is a place to fall in love again ( I have to admit I'm a hopeless romantic) ja ja!
One suggestion take a taxi to the hotel, the roads aren't "Top Ten", but this way you really appreciate were you come from. On the return home take the chopper experience to the airport, what a view from above.

Be ready for chilling champagne at check-in, and starry nights, LIFE IS SO HARD.

Nice but....

by A TripAdvisor Member

My wife and I just returned from a 5 night stay at the Sivory. I have been all over the world and this resort is beautiful and the rooms are wonderful. You will not be bothered by anyone here, as this is a quiet resort.

We did NOT do the all inclusive plan and saved about $500 since my wife is not a drinker and we are not gluttons (Sivory plan is $300 a day for the couple).

Here are our comments:

- Food was a 5 out of 10. The waiters mixed alot of the orders up even though my wife is fluent in Spanish. The food itself was ok at best.

- Getting there is a show. 50 minutes in a van or taxi ($50 to $60 each way) on a poorly maintained road.

- Staff was great although one of the waiters tries to sell us a cd of jamaican music that was hidden in his pants behind his boss's back (no kidding).

- Spa was a 6 out of 10. Massages were ok and the facilities were small.

- We took 3 trips to Secrets nearby and found out that they allow guests from the Sivory. Since it is an all-inlcusive resort, all of our food and drinks were free. There was no way to pay for them even when we told them we were guests of another resort (this also helped save us money ;) ). Secrets is a BUSY resort with lots of people and noise. Food there is a 3 out of 10. But they have a small little casino, a neat little spa and plenty of activities if you get bored at the Sivory. Taxi rides are about $7 to $10 each way.

Overall we enjoyed the trip, but prefer Cancun and other places better. We will not be returning to the D.R. anytime soon.

Hope this helps,

Jon

Beautiful Disappointment

by TripAdvisor Member Oceanis

Recently stayed for one week at the Sivory. The resort was small, as expected. Occupancy was low, which we also didn't mind. The beach in front of the place is well maintained. The sound of wind and waves envelope you along with gorgeous palm trees, turquoise water, and outstanding Nassau blue skies. The room is also spacious and comfortable with a great balcony. While small, the pool is attractive and pretty with its night lighting. The outdoor furniture is top quality and very comfortable at the pool and beach. This is where the perks stop . . .

My husband and I expected and paid for what was touted as a five star luxury resort with gourmet food, top shelf liquor, first class service. We went with the Sivory Plan because we had heard the ala carte food was expensive. We both were extremely disappointed with the food and became ill from it our entire trip. This was a major detraction since there is no where else to eat. You are fully away from all forms of West Indies civilization and 80 minutes (grueling, moon crater-filled narrow roads) from the Punta Cana airport (Sivory advertises 40 minutes).

Each meal we would try a different dish at one of the three restaurants in an attempt to find something palatable. The menu is limited. On top of the printed limitations, many items were not available the entire week. The food is bland and everything from the croissants to eggs to butter to meat is permeated with a pungent oil flavor. The lobster was ordered three different times and was tough and inedible. The texture of the filets were more like a chuck roast. The presentation is not gourmet by any five star standards. The only dish that came close was the Grand Marnier Souffle served in the French restaurant.

The resort does stock top shelf liquor, but the staff is inexperienced in mixing drinks. One might be good and the next five terrible no matter what type was tried. The Sivory Plan wine is very low quality and brands that no one would be familiar with. Even lower priced American wines, such as Kendall-Jackson are not on the Sivory Plan.

Sometimes the staff would run up to provide guests towels at the pool. Oftentimes, guests had to get their own. The towels laid on the chairs all day until an evening clean up was performed. If the resort ever becomes fully occupied, this will cause a problem for guests finding open chairs.

We expected to have the option of room service, as advertised. The staff acted surprised that the room did not haven a menu in it when we called to request one. We asked three more times and never did receive one.

Another expectation was to have the in-room refrigerator restocked daily. This only happened one time during the week. When we requested Coca Colas, water or Cervesa by phone, the staff seemed overwhelmed and confused. Several times we received a glass of beer delivered to the room on a tray instead of bottles to be placed in the refrigerator.

The lack of staff training is obvious. We experienced some language barrier issues and personality indifferences from staff. Some staff "expected" tips and others were there to please no matter what. Our housekeeper and the evening turn down crew were wonderful and consistently pleasant. We tipped all levels of staff periodically when we felt it was merited. We learned that the staff get paid once a month from the division of the 26% service charge. The staff work very long days and share a rotational bunk house on the grounds.

Maintenance was frequently in our room two to three hours at a time over a three day stretch to repair the outdoor balcony light. We enjoyed not having one the first couple of evenings because of the thick mosquito population. If bugs are attracted to you, you will leave chewed up even if you spray yourself. We experienced bites ourself, but not nearly as bad as some of the guests there. The mosquitos (with their Malaria threat) are ever present. We observed staff in pesticide suits treating the beach area in the mornings and had minimal problems with sand flea bites.

Be careful walking barefoot in the sand directly off the resort's deck. It is filled with small pieces of tile, broken plastic and the like. I cut my foot pretty badly the first day we were there.

We went to this resort with an open mind expecting some opening pains due to its newness. However, what we encountered was beyond our most generous allowance for service and quality--particularly in contrast to the Sivory's premium accommodation charges.

Spend your money at a resort you'll enjoy and one where you can walk away feeling like you got your money's worth. The Sivory was a huge disappointment and doesn't measure up to a Small Luxury Hotel classification or other resorts that we have stayed at in other countries.

For the Jet-Setter that wants absolute privacy, peace and quiet.

by TripAdvisor Member MisterTex

We stayed at the Sivory from March 22 - 28. Sivory is fantastic but it’s not for everyone. Have small children or teenagers – forget it. They will be bored to death. Are you a college student looking for some spring break action – you won’t find it here. Maybe a single guy or gal that wants lots of planned activities during the day and disco all night – no way. Like loud music blaring from speakers around the pool or beach vendors trying to sell you the local junk – then this resort is not for you.

Simply put, Sivory is a brand new boutique resort (only 55 rooms) with a staff that’s larger than the average number of guests. No room is more than a few steps to the beach, the only sound you hear is the breaking waves, the wind in the palms and some soft flamenco guitar music in the bars and restaurants. You never have to search for a vacant lounge chair or palapa and the beach/surf is perfect – flat and shallow out to about 100 yards with small waves that are a blast. Best of all, you’ve got about 3 miles of deserted beach all to yourself. The spa has steam, sauna, Jacuzzi and gym, and management will arrange any type of excursion you might want, from scuba trips to horseback tours of the area. Comfortable new mattresses, down body pillows and cold air conditioning make the 800 square foot rooms delightful.

Finally, the food is excellent. Sure, there are a few problems since they hotel has only been open for about 4 months. The hamburger buns were too hard, and they haven’t yet figured out that they should include some butter and preserves with their complementary fruit and rolls delivered to your door each morning – big deal. The steaks are like butter, the lobster is grilled to perfection and the wine selection is extensive. Yes, the menu prices are high because most of the food has to be imported, so I would recommend paying the extra $100 per person for the all-inclusive plan. In summary, this is a small deluxe resort for the jet setter who wants complete privacy, peace and quiet. If you can afford it, I recommend taking the helicopter to and from the Punta Cana airport as the ride is bumpy and takes a bit over an hour, however you can reserve a brand new Toyota minivan with driver for $70 each way.

One last word of caution: take plenty of bug spray and apply it liberally every morning, afternoon and night since the entire Punta Cana coast has lots of mosquitoes and sand fleas. The area around the resort is sprayed daily, but walk a few hundred yards down the beach and you will need your insect repellent.

Relax And Enjoy

by TripAdvisor Member blkspy1005

Let me start this review by stating that the photos that are already posted are the same as the ones we have. So i wont post any at this time.

We were invited to spend a night at the Sivory by the Secrets staff. In return for doing so we received a FREE 3 night future stay at Secrets---we jumped at the offer. More about this in my Secrets review.

Arrival:We were met by the staff with hot towels and champaine--it was so nice. WE knew we were in for a special day. We were escorted to our villa-room #112. Once the door was opened our fantasy ride began.

Room: The room was the best hotel/resort room we had ever seen. small living room, flat screen T.V., beautiful bathroom, shower for 2, king size bed, mini bar with excellent choices of wine--priced $7-$16, in a word--WONDERFUL.

Pool: the pool is just the right size for the resort,small but large enough. Every where you looked--wicker funiture. the pool lounge chairs were the best--we wanted to bring them home. If you needed anything--it was right there for you. we just relaxed and wished we could stay forever.

Beach: Was deserted!!! we felt that it was there just for us alone--this was 1PM!!!!We thought we had walked into a dream and we planned not to walk out. If you want to relax and not be bothered by anything or anyone--this is the place.

Bars: If there were more than 30 people at the resort we didn't see them--the bars NEVER had more than 10 people in them any time we were there or walked by. it was like EVERYTHING was there just for you.

Resturants: We had dinner in the french resturant--the setting was VERY NICE...the bread (too hard), salad (bland), was not good. BUT the main dish-chateaubreand
(SP) was melt in your mouth good. The wait staff was attentive and treated you with class. There are 3 tables on a small patio and 8 tables inside--VERY NICE.
We had breakfast the next morning on the patio over looking the pool and beach--VERY NICE.

Some people we spoke to didn't enjoy the food--we had NO problem with it...

SPECIAL TOUCH: I needed a new shirt pressed--couldn't find an iron/board anywhere in the room. called the front desk-they said they would be right over. 5 min. later the doorbell rang (yes-doorbell) and a young lady came and took my shirt and slacks with her to be pressed!!!!!! 10 mins. later they were returned to me--PRESSED and in dry cleaner plastic--like home. I was touched---better than my cleaners at home. Lady's and gentlemen at the Sivory they press your cloths for you-is that a great touch or what?????

CONCLUSION: If you are looking for a small (55 rooms) QUIET place to just relax, but you want a high level of service if you need anything at all--the SIVORY is for you...There is no night life at all--BUT they give guest DAY-PASSES to Secrets so you can go there to see the shows, etc. at night. Secrets is only 2 miles away and cabs are $6. Also there is a great club about 35 min. away and the driver will WAIT for you--i heard it was only $40. not bad to get back safely...The Sivory is a little expensive and you need to be sure what is included in there package in terms of meals, etc. But if rest, relaxation, and quiet dreams are what you seek---this is the place.

Email me if i can help you in any way...

Peaceful, Relaxing and Extraordinary

by TripAdvisor Member mhrhino

Just got back from 7 days at the Sivory and look forward to going back again and again. Since the resort has only been open 5 motnhs it is surpising that everything when so smooth and I think it was a tribute to the staff of the resort and their desire to be helpful. By the second day the staff knew no fruit with drinks and room numbers.

For anyone looking for Club Med activities they will be disappointed. The restaurants were never crowded, nor were the beach chairs or chairs by the pool, yet the resort was 70% full.

The service was impeccable. Just need to keep in mind you are in a Spanish speaking country and everyone is not bi-lingual.

The bar service was excellent and they would come to our patio several times to ask for drink orders and the maids were very unintrusive.

If you are looking for a peaceful relaxing resort this is it.

We became terribly ill and will never go back!!!

by A TripAdvisor Member

We just came back from a two night stay at the Sivory (April 1-3), celebrating our one year wedding anniversary. After the first night's dinner, I woke up the next morning with stomach/intestinal pain and diarrhea. I felt ill the whole time there and even on the flight home. It was an upsetting way to spend our anniversary, to say the least. And we didn't drink any of the tap water. I had the lobster appetizer and Sea Bass. Before the trip, I was worried about mosquitos and malaria (since they love me) but I didn't get a single bite... I got food poisoning instead. Since I heard from other reviewers that the food wasn't gormet (which it wasn't), I was prepared for that but not to have it ruin my trip. Then after we got back home, my husband who was fine during the trip, vomitted about 40 times, developed a fever of 102, chills, body aches, tremors, and delerium, and had to go to the ER. I know it wasn't anything he ate after we left the Sivory since we ate the same things. What a horrible experience! Although the rooms, service, beach, spa, pool, and helicopter transfer were all really nice, and I have no complaints about those aspects of the stay, I think that a hotel that can't serve decent meals in it's restaurants without making people sick should NOT be a Small Luxury Hotel of the World!

Would go back in a Hearbeat!

by TripAdvisor Member woolie

My husband and I just got back last night from the Sivory in Punta Cana.

Starting with the helicopter ride from Punta Cana Airport to the hotel, it was nothing less than wonderful.

Several people from the staff met us directly on the beach with scented cool towels and cold champagne while they took our luggage and set up our room.
The room was GORGEOUS with its own private plunge pool overlooking the ocean a few feet away.

We immediately made ourselves at home, ordered a snack and took a tour of the facility. Everything was gorgeous and inviting. The sommolier gave us a guided tour of his prized wine rooms and champagne cellars and ask our preferences for our stay.

We stayed active, either deep sea fishing, using the hobie cat, kayaks, everything available to us.

The spa was wonderful, we used it daily. There are several treatments not included in the price and we tried most of them, however much of the spa is open to guests who wish to use the Sauna, Steam room, private pool areas, you name it! Couldnt have been better!

We loved this resort. If anything needs changing, its adding screens to the doors so when you open your patio to hear the ocean, you dont get clobbered by mosquitos. The food is consistently good, not amazing, but definitely worth taking the Sivory Plan.

Room Service was quick and within one day had our tastes down to a "T". We'd come back from the pool or some other excursion and there would be drinks placed in a huge ice bucket brimming with ice. We never had to ask for anything!

There is nothing better than top notch service from a special staff, being pampered and having a small resort basically to yourself. It was as if everyone was there to please only us.

If you want a private, romantic, clean place to go, dont hesitate. This is the place.

On your way back to the Punta Cana Airport, ask for the larger helcopter that has more seating and a small jet engine. Its quite a fun tour of the island and the only way to travel.

I wouldn't go back

by A TripAdvisor Member

We just return from a 5 day stay at this hotel, the hotel is nice, but is really far away from everything, and kind of boring, and some of the prices are really high, as an example they charges for a coke 9 dlls., that’s way over the line. And another thing, the beach is almost virgin, but they haven’t get rid of the mosquito’s, so we couldn’t enjoy the beach or the pool much.

Forum Posts

The Sivory?

by abudd

Has anyone been to the Sivory Punta Cana? If so, what was the experience like?

RE: The Sivory?

by nafty

I just booked there for my honeymoon !! Going June 4 to June 12. I'll let you know then. But you should check on www.tripadvisor.com.

Comments

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 Sivory Punta Cana

We've found that other people looking for this hotel also know it by these names:

Sivory Hotel Punta Cana
Punta Cana Sivory Hotel

Address: Sivory Beach, Punta Cana, Dominican Republic, 00, Caribbean