The rooms were terrible and we were harrassed and threatened by the staff.
We stayed there for a night to be near the park and it was a HUGE mistake. It nearly ruined our time in semuc champey and was a by far the worst place we stayed and the worst experience of our whole trip.
We got in late one night and were shown to a room that had a pane of glass missing in the window with no screen there or at other gaps between the walls and the roof to stop misquitos and there were ants. it was late and we didn't feel like we had other options, so we stayed. The next morning we realized the ant infestation was actually horrible and asked for a different room. Te next room he showed us was FAR better, to the point we thought it was unfair we had to pay the same price to stay in the disgusting room the night before.
Because of all of this, a bad vibe we were getting from Johnny and Meteo (the only staff members we met) and the fact that the food made me sick, we decided to check out and go to the hostel up the road (El Portal). When we went to check out, we asked Johnny for a discount on the room we stayed in and were refused. We agreed immediately to pay the whole price, but then he added a 100q charge for checking out an hour late. (100Q! other hostels charged 5q to watch our bags for a whole day and we hadn't even disturbed a thing in the new room.) He was clearly just trying to rip us off because he was mad we were leaving.
When we told him we didn't think it was fair he got angry. slammed his fists on the desk, broke a bottle and came around and started yelling and cursing in our faces. It was only us (two girls) and a couple of other people from the staff who were just standing there watching this happen, none of which came to our aid at all. He continued to be very beligerent and insult us and all north americans.
We gave him $40 USD to try to get out of there (more than we payed to stay a night ANYWHERE in Guatemala, and far more than our bill should have been without the bogus 100Q charge) but he said it wasn't enough. The other staff member there , Meteo, tried to take my girlfriend's bag but she mananged to rip it away from him. then they blocked the front gate with a chair so we couldn't leave and threatened to call the other hostel and tell them not to have room for us (this is a very isolated area, about a 20 minute ride from lanquin, so we would have had no other option). We said we would call the police and were told that wouldn't do us any good. Out of fear we put down another $5 and they finally let us go without giving us any change for the fact that even with the bogus charge that was over paying. We didn't stick around to try and get it either.
He followed us all the way to the other hostel and then stood around there to intimidate us. While the people at El Portal were VERY nice and super accomidating, thankfully, we were honestly scared to stay in the town even one more night with him knowing where we were. It was terrible. very scary. very unsafe. we were honestly scared he was going to pull out a weapon at some point. Seriously, just go to El Portal or stay at El Recreo closer to Lanquin, it was a nightmare.
It may not be one of the cheapest places in Guatemala, but who cares!? It's a beautiful place... next to the river, they have their own dock and a little square-like by the shore.
The hotel itself... have private rooms (Q$ 65) with shared bathrooms, dorms (Q$ 25), a camping ground (Q$ 25). They organize daily tours to the Semuc Champei caves (Q$ 30). There's also a restaurant in front, although I found their plates over-priced.
This is a nice place to stay, the rooms are basic but ok. We only stayed here one night, then we moved to another hotel, as this one didn't have hot water, what the guy I travelled with demanded.
We paid 15 Q. (year 2001-prices)
This is probably the hostel with the most beautiful surroundings I've seen. It's calm and laidback, there are hammocks and hanging chairs, a campfire place and a good restaurant.
You can rent tubes to ride the river and they have some pretty special toilets here. Some kind of eco toilets. You just sit above a hole, you do your thing there and you throw some chalk powder on top of it. The waste is used as fertilizer for the plants....
This hostel has one of the most scenic and peaceful locations I`ve visited. There´s not an aweful lot to do other than sit in the hammocks and read or rest, or go for a swim in the river that runs through the farmland property. Inner tubes are available for tubing the river.
The Hostel provides dormitories and cabanas as well as a very good restaurant. The toilets deserve a special mention as they are eco toilets - ie no flush but instead a shovel of eco dust is thrown down the hole and it is all supposedly used as fertilizer - and no, it doesn´t stink!
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