It was an incredible stay and the hotel was perfect. Not too big, not too small. Just the perfect size to feel cared for but not interrupted. Great hotel and the people, well, they were all wonderful. Made us feel "Irie" as they lived up to their promise that there'd be "no problem MON!"
I loved this hotel. The staff was really friendly, and the food was incredible. The bartenders were fun to be around as they would invent drinks. It was a party every day.
The hotel is right on the beach, the rooms are huge and always clean, huge pool, great bars
Not a bad place. In need of improvement though. There is a problem with a sewage smell around the south end of the complex. It wasn't noticeable all the time but enough to be very unpleasant. The layout of the hotel is very poor. Improvements are needed on being able to get from the rooms to the bars, pools and restaurants especially from the rooms on the south end. Whoever laid out the resort must have been drunk at the time. The sister hotel The Rui Negril a little ways north is laid out much better than this one. Service was good at the bars and restaurants. The swimming pools weren't too good always a little cloudy. The whirl pool in the swimming pool never worked (the one at the Riu Negril swimming pool worked also that pool was much larger and clear) the pool bars were small. The "Bloody Bay" lunch buffet area was much too small for easy navigation but, there was a Jerk Grill on the beach too, with very good grilled chicken. The "Negril Buffet" restaurant was good. The pizza restaurant was ok. The 3 three al a carte restaurants aren't worth the time and effort to make reservations for. If I had it to do over again I would go to the Riu Negril instead of the Riu Tropical Bay. The only things better at the T.B. were the beach and the Jerk Grill.
Great beach area, descent shows, weddings and ability to use the facilities at the Riu Negril.
