Inter-Continental San Juan Resort And Casino

4 out of 5 stars4 Stars

5961 Isla Verde Ave, (formerly San Juan Grand Beach Resort), Carolina, Puerto Rico, 00979, Caribbean

4 Reviews

InterContinental San Juan
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Satisfaction Very Good
Very Good

Value Score Average Value

Similarly priced and rated as other 4 star hotels

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Good For Families
  • Families87
  • Couples86
  • Solo70
  • Business70
  • horrible


    horrible. i think i have caught bed bugs. do not waste ur money. small pool. ruth chris steakhouse is closed down. no entertainment at all whatsoever. when i complained to the manager about the bug bites all over me he was not nice to me at all. please dont go here. i wish someone would have warned me. I have traveled to many resorts in the carribbean and have never experienced anything like this. this was the worst.

  • jag17's Profile Photo

    Great Beach Location


    We were very pleased with our stay at the InterContinental. Upgraded to a large ocean view room, helpful and friendly staff, with a great beach location. Food and cocktail prices at the resort were a little pricey, but I guess that can be expected.

    Unique Quality: Great pool and beach facilities

    Directions: Isla Verde

  • mikeayers's Profile Photo

    Very friendly


    The service was friendly, and there were no problems. People on-site to help you if you want to take an organized trip.

    Unique Quality: Free beach right in the back. A number of restaurants on the premises (although they are not cheap).

  • Rutherite1's Profile Photo

    Inter-Continental San Juan Resort & Casino


    Formerly the Sands Hotel, then renovated as the San Juan Grand and now re-branded as the Inter-Continental San Juan Resort & Casino, it emerges as a front runner among the heavily hotel developed Isla Verde section of San Juan. The location has always been a positive and with the much needed upgrades, it's certainly a choice option.

    The entrance and lobby are grand. Just beyond it is a beautiful terrace with views of the gardens, a large pool, an entertainment area and a beachfront boardwalk.

    Unique Quality: Every spacious room has been renovated and features new carpeting, new furnishings, a two-line telephone, marble tiled bath and vanity and balconies-many with ocean views. They are tastefully updated and comfortable.

More about Inter-Continental San Juan Resort And Casino

Intercontinental san Juan - Average to below

by TripAdvisor Member USADAD

Overpriced. Outdoor restaurant poor. Beach in all of San Juan area is dirty. Furniture in lobby is old, stained and worn out, same for bedspreads in room. I had 2 rooms. Hotel desk in painfully slow as well This is not the hotel to stay at to enjoy a Caribbean vacation, but then again San Juan is not either. Don't stay here, it's a waste of $.
Definitely not up to normal Intercontinental standards. The whole area is a dump.

A Decent Resort

by Schasm about Hotel Intercontinental - San Juan

Hotel is near airport in Isla Verde. It has a beautiful pool complete with Waterfall, bridge and whirlpool. 6 restaurants and several (4?) bars on site. Even a Casino.
We chose this Hotel which was part of an airfare package through Since it averaged less than $50/night with the package, this hotel was by FAR a great deal! The beach at Isla Verde is beautiful. The hotel also has an awesome workout facility! (Much better than any other hotel I've been to).
Only downfall is the restaurants and bars are too expensive! (Even more than we expected). And Isla Verde offers little more that other resorts/hotels.

Would go back in a heartbeat!

by A TripAdvisor Member

Wow! I just logged on to write a glowing review of the InterContinental after our 4 night stay there at the beginning of January, and was shocked to read the reviews from the New Yorkers below! Are they sure they stayed at this hotel? Our experience was completely different. We got a great last minute deal on Travelocity two days before our departure ($680/pp, airfare + hotel!) as we were desperately in need of sun & relaxation (not to mention a quick escape from this brutal Boston winter!) We found it, and so much more, at the InterContinental. I was very reluctant to go to San Juan, as our impressions from a quick cruise stop-over years ago were that it was a dirty and crime-ridden island. Boy am I glad we gave it another shot. SJ is not the type of place where you're going to poke around the village and have dinner in town. But if you want amazing weather, a beautiful hotel, and so good ol' fashioned R&R, you found the place. We couldn't have been happier with the IC: a fantastic room (totally spotless, btw), great service, a tranquil and beautiful pool, and one of the best beaches I've ever seen. The sand is like baby powder, and unlike other islands in the Carribean, you're totally undisturbed and encouraged to relax. The restaurants at the IC are great. My husband loved Ruth's Chris and we had an amazing meal at the Italian resto on the lower level. The other nights we went to the Wyndham El San Juan for dinner (they have a great Mexican resto overlooking the ocean) and the Ritz Carlton. We thought the IC was FAR nicer than the El San Juan, and while the Ritz is nice, you pay for it -- and their pool chairs are identical to those at the IC! Their casino was great -- and kept hubby occupied while I read by the pool or napped in our room. Not sure what this NYC reviewer means about the hotel being overrun with New Yorkers. Only days earlier we had moved from Manhattan to Boston, and both found it to be quiet and very laid-back. You could always get a great lounge chair at the pool or a seat in the hot tub. The best part of our trip was breakfasts at the buffet (fresh fruit, omlets & waffles to order, friendly service) and lunch by the pool (salads, sandwiches, great lemonade) brought right to your lounge chair. I'd say we're pretty finicky travellers, and not easily satisfied, but we absolutely loved the IC and thought it earned every one of it's 4 stars. If you can get a great deal online like we did -- GO. We spent our honeymoon at the Four Seasons in Maui and agreed that this little trip was equally relaxing, tropical and enjoyable. I can't say enough good things about this place. My parents just booked a 4-day trip to the IC based on our recommendation. You won't be dissapointed in this place. ENJOY!

Great time.

by TripAdvisor Member sandir19

My boyfriend and I just came back from a nice trip to San Juan for Valentine's weekend. We both loved it. The Intercontinental was clean, modern, and the staff were very friendly. The hotel food was a bit expensive, but just across the street there is a little shopping center with a grocery store, diner, mexican restaurant, bakery, and baskin robbins, so you don't have to pay the hotel prices the whole trip. The Italian restaurant in the hotel was excellent. The casino is small, but nice for some entertainment. On Sunday afternoons they have a free show of Puerto Rican music and dancing at the pool that I loved. It's a good place to stay if you want a gorgeous pool, easy access to the beach, but a quieter nightlife. You can walk next door to the Wyndam for more nightlife--a dance club, casino, and an amazing lobby with bars and live music. Enjoy!


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 Inter-Continental San Juan Resort And Casino

We've found that other people looking for this hotel also know it by these names:

Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde

Address: 5961 Isla Verde Ave, (formerly San Juan Grand Beach Resort), Carolina, Puerto Rico, 00979, Caribbean