| Hotel Rating: |   | | Reviews: 2 | Photos: 0 | | 1369 Ashford Ave. |
 | San Juan Radisson Ambassador Plaza Hotel And Casino Reviews | 1 - 2 of 2 |  |
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 | Radisson Ambassador Plaza Hotel And Casino: So Awful I left MID Vacation for Another Hotel
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This hotel was so horrific, I left it MID-VACATION to stay at another hotel. I have decided the nasty staff, gross rooms and unkempt amenities are all tied for what I hated most about this hotel. I love Puerto Rico-and visit several times a year. I will never go back here. You can get more bang for your buck many other hotels in Condado.
There was mold in the shower. The hotel boasts a rooftop pool, yet the signs for the pool, rooftop bar and fitness center all boast hours that are incorrect. We were incredibly disappointed to find that upon entering the pool area, the pool was closed and locked off to guests. When we did attempt to enjoy the pool we found the pool bar wasn't open at all. We had to go back down to the casino to get a beverage. When I called for room service I had to make four separate calls to place an order, once placed it arrived almost an hour later. It was cold and one of the two parts of the order was wrong. I had to call five or six different numbers (concierge, room service, front desk, etc) before I got through to someone to tell them that the order was wrong. No apologies were made for messing up my order, when I asked to send it back they said that I should leave it outside. I asked to have something else brought and they said the kitchen was closed and I was out of luck. So there I was, over two hours later, now really hungry but unable to helped whatsoever. I asked for it not to be on my bill. The man at the front desk said no problem. We passed by the executive suites the next day to double check that we had not be charged. The woman working assured us that it had been taken off. Upon check out, we found it had not been taken off. Theme: HotelPrice: US$80-120 » Currency ConverterComparison: less expensive than averagePhone: 787-721-7300
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