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We showed up for our reservation and we shocked at the dirty conditions. The lobby was dingy and dirty, they did not offer us a locked closet to put our bags in. It was a scary situation because the hotel is on one side on a major highway and on the other side rooms opened direclty to the street, not into a main lobby and there was no security fence or other security measures. In general the entire outside and lobby of the hotel looks incredibly run-down and gives you a feeling of insecurity. We cancelled our reservation immediately but they still charged us a canellation fee despite the fact that the misrepresented their place on the website. Moreover, the manager was not available for over a week, avoiding my calls and not answering a letter I sent them until a week later.
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Address: 1295 Marginal Villamar, Isla Verde, Carolina, Puerto Rico, 00979, Caribbean
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