This place is a glorified Boy Scout Camp, painted like a McDonald's Play Land. If you have $400 to spend on a room/night, I would suggest ANY other hotel on Nassau. This is NOT above a 3 star, and could easily be a 2 star.
My partner and I stayed at Compass Point for one night. We arrived on Dec 8, for a nephews wedding at the hotel the following day, Wed. Dec. 9th. In July 2009 I contacted the hotel directly with some pre-booking questions. I was immediately concerned by the snotty attitude of the front desk. So much so, that after several calls, and rude treatment, I would only book through the wedding planner Anita.
Why she is not the General Manager is ridiculous. She seems to be the ONLY person there that gives a crap. During the wedding, this classy good looking 50-something woman, was working her butt off. She was sweating hard as she served drinks, made drinks, served food, cleared food, pretty much EVERYTHING, with very little or no assistance from any of the other staff. And there is a lot of staff here, too bad none of them like to work, and are so often unpleasant. If this was my only impression of the Bahamas, I would suggest skipping the Bahamas altogether.
This place is a good deal, if you were paying $85.00/night. Not the $400.00, plus hidden fees, they charge. And there ARE hidden fees, so BEWARE!!! They also charged my credit card twice, once in August 2009. And again in October 2009. When I called the General Manager, he seemed pretty ill-equiped to handle the error, and the staff. Almost like he was afraid of them. Very weird.
With disgust, I called Anita to handle it because I hated speaking with him and the front desk so much.
Anyway, if you are planning a wedding, this place is okay, but ONLY if Anita is in charge. I would NOT stay here overnight. The food was VERY good, and Brendan the new chef from Atlanta seems very talented. Again, I think he does ALL the work, and the remaining staff are slackers. This guy always looked exhausted and everyone else kind of stood around. Management might like to invest in some nice clean upscale chef's jackets for him. The poor guy looked like hell in the cheap-looking, stained and ill-fitting jackets he had.
I must say, ALL the food we had here was excellent. If it was available. Check with your server, to see what is available, and what they feel like preparing for you. DO NOT make a selection, and assume the cook's feel like cooking it. Again, what we had was excellent, the dinner, the breakfast, and the wedding food.
Stay elsewhere and have lunch or dinner here.
Bar and restaurant service stinks, expect to ask for everything, at least twice, from an ashtray, to a toothpick. I was amazed that the bartenders had no clue when an ashtray was full and needed to be emptied. Again, two bartenders for maybe 10 people, but it felt like you were putting them out when you asked for anything. Expect eye rolling, and disdain from the entire restaurant staff. I remember the bartenders slapping down these cheesy, dirty placemats.
The two of us spent $275.00 at the bar/restaurant for dinner/drinks. Of course, when it came time for bed, (around 9:30, the kitchen closes at 10) we ordered some desserts to take to our room, but the only thing available was Chocolate Cake. And I know why, everything else took time to prepare, and the lazy staff didn't want to make anything else. It is much easier to tell the guests they were out of everything, BUT the easily sliced cake.
Back to the room conditions, like other posters, we also checked in and were just pointed to the room. Had one of the 3 front desk people showed us to the room, MAYBE the broken TV would have been noticed before we had to change rooms at midnight. And the night manager was miserable, when I demanded the room change at midnight she gave me a look like she wanted to call me names, and so full of disdain that it almost scared me. If she were a man, we would have "had words".
She was VERY rude, and borderline abusive. There was only one other couple staying here, but we got THE WORST ROOM, number 101. It was right next to the "lobby". The room where all the broken things go, and working things get scabbed from.
Maybe because we are gay they chose to give us the worst possible room? There were, after all, another 15 rooms available.
Maybe they just like to see how abyssmal the service can get before someone says something?
The room was very dated, crowded, and not very romantic.
The floor was dirty with sand.
The mirror was filthy, and there were cobwebs everywhere.
Something like food staining the TV screen.
The bathrooms are RV sized, with no real counter space, so be prepared. .
The "safe" didn't work.
The clock couldn't be set to the proper time.
Neither of our two keys worked, and so the room couldn't be locked.
All of this we didn't care much about, as there were really no other guests, and we weren't ever far from seeing our front door.
Again, this was 400.00 per night? This "funky place" was worth $85.00.
Hidden fee number 1: $35.00/night "Housekeeping Gratuity".
The straw that broke the camel's back?
I refuse to pay $400/night and NOT have a working TV, even if it is only to watch for 15 minutes while falling asleep.
So, at midnight we had to pack up our stuff and moved next door, room 102. Did they check the room first? Did they help with bags? Did they apologize? Did the GM apologize the next day? No, no, no. The GM made excuses and gave us some BS about how the Bahamians were innately lazy, and it was some government thing. He explained because of the added gratuity, there was no motivation for the staff. He explained this all hushed up and looking over his shoulder, so the staff wouldn't hear. As if he were actually afraid of them. VERY weird. And frankly, I didn't care what his excuses were. His staff issues are his problem, and not my concern. It seemed rehearsed, and like he had said this to many, many guests before, but again, for 400.00/night, not my problem.
And you would think they would have realized that there were going to be 30 people joining us the next day. Naturally everyone asked what we thought, and saw the room. One would think, a good opportunity to show off, and sell future rooms? Apparently lost on the staff and management.
Regarding the property. It is laughably painted in loud garish colors, not so much Bahamian as McDonald's play land. This place is NOT child friendly, handicapped friendly, or even adult friendly. There are many, many places to twist an ankle, get cut in the kid's pool by sharp broken tiles, fall off the pier onto the rocks below, this is a very dangerous place, especially at night. USE UTMOST CARE walking anywhere. And NEVER bring kids or the elderly here.
The swimming pool is right next to the restaurant and is cold. It also has many tiles missing, and has not been properly maintained. Again watch those sharp tile edges. And expect to be the center of attention during the lunch/happy hour crowd.
Hidden fee number 2: $25.00/day "Resort Fee".
After our stay here, we booked into the Atlantis, for 4 more days. It was far cheaper, safer, and the staff far nicer.
This place was probably cool, and a funky nice place back in the 80's. Now, it is a cartoon. I am embarrassed for them and to admit I stayed here, and shame on you if you choose to do the same. I would recommend a youth hostel, and a $300.00 donation to a favorite charity. Paying for this dump only encourages them.
Unique Quality: Not really any. the view is good. The food is good.
Directions: Way out on the west side...30 minutes to anything but the airport