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Magens Bay Road, , 00802, Caribbean
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of people enjoy staying here
223 Opinions
Not sure where the previous guest stayed but I am sure it was not at Magens Point Resort....maybe as they are a "Owner" they are more kind in their review.....
Again 'Please Re-think this place" it lacks fixing up...added security measures....and everything else that needs repair or fixing.....As they say, Buyer Beware"
First impressions of the island were impressive. Our drive from the airport to the resort could be closely compared to 'bumper cars' at the fair.....with feelings of relief when we finally reached our destination. Upon arrival to the resort, we were greeted by many, many cats and roosters!! Unbeknown to us, they would be our constant companions throughout our stay. It had just rained.....things were damp and dismal and the pool was dirty. There were 8 in our party and we all just looked at one another and shook our heads. BUT.....that being said, I am glad that our first impressions of the resort didn't spoil our vacation. We all had a great time, after all you have to recognize that you are in the tropics here. It was obvious that the resort was making attempts to further improve the accommodations. Small safes have been added to the rooms, all our appliances were clean and in working condition. The housekeeping staff was pleasant and accommodating to us. Each day the pool was cleaned and the poolside deck was always orderly. They even had the 'hot tub' cleaned and up an running before we left. Other guests at the resort were friendly and pleasant adding to the enjoyment . AND I cannot say enough about the restaurant Indigo!!!! Amazing! Worth the trip to St. Thomas alone. We ate most of our meals there and enjoyed them all. The staff was very friendy and made us all feel 'most' welcome. I would like to mention also we thoroughly enjoyed meeting the Activities Director Leah Norton who was in a relief position for the time we stayed at the resort. She was a 'wealth' of knowledge regarding the island history and customs and made our outings to the beach and town shopping memorable ones. Thank you Leah!! My suggestion to future travellers to Magens Point Resort...if you want luxury, you won't find it here. But what you will find is a friendly, helpful resort that is relaxing with beautiful views.... allowing you the experience of a Caribbean Island not the Ritz Carlton........after all, that's what you come here for isn't it!!
I have to admit that I was a bit frightened about this resort after reading some of the reviews. My conclusion is that the people writing them had more in the way of expectations than I did when I visited St. Thomas. I booked this as part of an RCI timeshare so it was extremely reasonably priced. I was satisfied with the accomodations. The room was relatively clean and air conditioned moderately. The bathroom was small and it took a few minutes for the water to warm up but cool showers after a day of sun and snorkeling aren't such a bad thing. We had a beautiful view of one of the bays from our balcony though. Now for the GOOD PART! The restaurant (Indigo) was amazing, open air, phenomenal food, great drinks, awesome staff and right by the waterfall pool. The hot tub was out of order - but I did not miss it. The coolness of the pool was refreshing and the frozen Melonberry Margarita is to die for. Try the mushroom pasta, the chef at Indigo is a master. The staff was friendly - Hi Marty! Hi Barbie! - they go out of their way to make your trip memorable. Go to the orientation, make friends with the other people at the resort, my good friend Matt and I are 30ish, we met up with Tony & Van who were 60ish, and another couple in their 20's on their honeymoon and we all had a fabulous time! The Island is amazing, Red Hook, Duffys Love Shack, go on the Sunday lunch cruise on the Catamaran that the resort coordinates. SNORKEL! I never had and I fell in love with it. The water is so clear! Make friends with a taxi driver and he will be at your beck and call - Vincent is the best, the resort staff knows where to find him. If you get someone else, make sure they show you their rate card before you get in the cab. Fares are posted at public taxi stands but there are some unsavory characters. Take your Dramamine for the taxi rides too. LOL. Go to the beach party the resort hosts on Wednesday - its a hoot! Get a chocolate milkshake from the dairy next door YUM YUM. Go to the Farewell dinner on Friday and bring your appetite! Go to Paradise Point for drinks and sunset, they have an outing set up specifically for resort guests. Dining out is a bit more expensive on the island than I thought, but the restaurants are nice. Indigo is one of the most reasonably priced ones around. If you have the chance take the New Horizon day sail....the water is so beautiful and clear! I cant think of anything better than being out on the water with the wind driving your sails with a drink in hand and a friend by your side. I have to say that the resort itself was secondary to the people that we met and the beauty of the island. It was a PERFECT vacation.
Magen's Bay resort is in a downward spiral. My stay was from 13-20 NOV04. There was no renovating going on while we were there, I think it is just an excuse for their poor condition. We didn't pay much for the resort so it ended up OK. On the positive side, the resturant is awesome! Now for some of the negatives. My first impression when I checked in, they offered me some rum punch, which I was about to drink until I realized it was covered in ants. I met an room owner who has come for the last 4 years and she says it's only getting worse. The hot tub has never worked while she was there. They also converted her room, 114, to a public use room and never told her. There is no ice in the resort. The locals asked us if we had hot water and said we should consider ourselves lucky. They ran out of towels and if you stay in the hotel section, they don't have keys for your room. So most of the guests had to go to the front desk EVERY time they wanted to get into their room. The lady at the front desk said, "Don't worry about it, it's been like that for weeks." There are a hundred cats all over the resort and they feed them to keep them around, I guess. I only spend $250 for the week in 2 room villa, so it was worth about $250.
Where do we start..... We stayed for two weeks in Feb 2004. This was our third straight stay at Megan's and it gets worse every year. First let me start by saying in Feb 2003 I purchased a two bedroom at the "new" BayClub which was to be completed in 2003 and ready for our visit in Feb 2004. Well guess what, this is almost 2005 and it is still a big pile of very expensive dirt!! We were promised that if it was not completed we would be put up in something "comparable". What a joke! Upon arrival the room was dirty, the shower curtain had mold and the tub was filthy. The kitchen sink was falling apart, the fans didn't work and only one air conditioner worked. The sliding door broke on day two and the lock on the door broke on day three and was not fixed for the remainder of the two weeks. So each time we wanted to get in our room we had to ask someone at the front desk to let us in. The hot tub has been broken for two years. The first week there was no restaraunt and the second week they cooked on grills. The restaraunt by far is the only good thing going on there. We tried numerous times to speak to Jeff (management) but he was always "in a meeting" or "unavailable". Upon returning home we tried numerous times to contact him leaving several messages with no return calls. This place is a far cry from a "resort" and needs a total renovation. My suggestion would be closing down for a month to make some much needed repairs and try cleaning the place. I can't imagine any hotel getting away with the filth and poor customer service this place provides. In my two weeks this year I did not encounter anyone who was happy with the place.. I read the reply by the sales rep and all I have to say to that is he needs to stay for a couple weeks himself. He can insult the grammer of the reviews all he wants but the bottom line is all the insults and excuses will not make this place a "resort".
St Thomas and Magens Point First of all let me say that the way St Thomas is set up all of the hotlels are scattered around the island with most of them near Red Hook and the remainder around Charlotte Amalie. Magens Point is on the North side of the island which does get alot of rain and mosquitos. Magens Bay beach is beautiful but no better than other Caribbean beaches. We travel alot and have seen several Carribean Islands. This is by far the worst place we have ever stayed. The resort iteself on the outside doesn't look that bad but prepare yourselves...We had a 1 Bdrm Suite the bed was so bad we ended up sleeping on the sofas off and on during the night, it has a cheap window air conditioner right above your bed making a ton of noise, no Screens on any windows or doors, and NO WATER! We ran out of water every day. If you are not up bright and early by 8:00A.M. you may not shower that day. Same thing applies towards showering at the end of the day before dinner. Get in early by 4:00P.M. or they will be out of water and you will wait until it gets turned on. The pool is ok but due to the so called Christmas Winds the water in the pool and at the beach is too cold to get in and swim. Be forewarned, I wish I would have known this ...You will need a car unless you want to stay only at the resort. Even with a car you will have to drive to eat anywhere and do anything at night. The nightlife is almost non existent in my opinion compared to other islands. The restraunts are again ok the entertainment is next to none. Charlotte Amalie locks up tight as a drum by 5:00P.M. and the locals said it isn't safe at night and you'd be better off to go to Red Hook or Frenchtown. Again not much going on at either place. Charlotte Amalie is crowded during the day but the shopping is decent. St John is a worthwhile trip and very beautiful, but it is alot like St Thomas only on a smaller scale. There are severeal nice beaches and upscale shopping. Overall I think if Magens Point would gut the rooms and put new everything in the place could be nice. I don't really see it happening any time soon. It is a shame because the location isn't bad and Magens Bay is nice if you like a quiet type of vacation and don't want to do much. The resort does have cats but they are friendly and I only saw maybe half a dozen at the most. There is a Rooster and he will wake you up, but hey it is the Carribean. Overall if you want a very much American feel to a Carribean vacation the USVI may be for you, but I can honestly say I think this is the only time we have traveled and thought I can't wait to get home and it really wasn't that great. I love travel and we love the Carribean, just not St. Thomas. If you are younger 20's to late 30's you probably won't like it. There are much better places to go where the beaches are just as nice and there is alot more to do to have fun. If you do go be prepared. I really didn't think it would be quite as bad as the reviewers had written, unfortunetly they were right.
Our week at Tropic Leisure Club began less than auspiciously, but in the end, it turned out to be one of the best weeks we have spent travelling.
We arrived on St. Thomas, in transit to St. Croix, for two days. Knowing we were to stay at this resort later in the week, we took the few hours between plane arrival and Fast Ferry to St. Croix and visited the resort to inspect our room. This property was a timeshare trade, and I was concerned about quality after reading some negative reviews online. Thankfully, our unit was clean and secure. We left for St. Croix, confident that we could comfortably return to St. Thomas and have a good stay.
Unfortunately, our assigned unit was rented on a short term (two-day) rental while we were on St. Croix. Housekeeping seems to be spotty at the resort, because the unit had not been cleaned, and despite waiting four hours beyond check-in time, our unit never did get cleaned. The front desk staff was kind enough to give us fresh sheets and towels. We changed our own linens, prepped our own unit, and went to bed annoyed. It would have been worse if the kitchen had been used, but fortunately, that was not the case.
The next day was beautiful. Our unit faced Magen's Bay, with a nice veranda. The sun streaming in the patio windows made the previous day's frustrations melt away. We walked around the property for a bit, when I was suddenly approached by a petite woman who identified herself as the owner's wife and apologised for the housekeeping mistake the day before. Big points -- I appreciated the honesty, and as we got to know her better over the next few days, I got a unique perspective on the trials of running an island property.
The property is in decent overall condition, clean but showing age. Not really upscale, but a good value for the price. The pool was clean and well-tended. The waterfall ran erratically, and the hot tub was inoperable, with seemingly no plans for repair. Pool chairs were intact (I hate broken chairs at resorts!), and the view to Magen's Bay was fantastic. Some landscaping was scraggly, and there is construction planned which may detract from the overall atmosphere. We did not see any construction activity during our stay, but the footprint of new construction was obvious. The poolside bar was very nice, with good, friendly staff and reasonable drink prices. The restaurant, run poolside and at bar tables, was EXCELLENT. Called Indigo, the restaurant is run by a husband-and-wife team. I have written it up separately to provide more detail.
Our studio unit had a basic mini-kitchen setup (cooktop, no stove). Some supplies were missing, but nothing significant. We requested a couple of the missing items, and they were delivered the next day. The bed was comfortable, and the sofa unit was fine, but not inviting. The bathroom was small and clean, and the comfortable walk-in shower was perfect for after the beach. This is the closest large property to Magen's Bay beach. A shuttle service runs, but not too often (a single van makes multiple runs to various destinations).
Clientele during our visit tended toward Middle America-type families and middle-aged-to-older couples. The on-site hospitality coordinator (Barbara, but you can call her "Barbie".... really!) was very sweet and truly enjoyed her work. She led many group excursions that the other guests seemed to entirely enjoy (we did not attend, having been to the island before). Everyone we talked to thought she was a definite asset to the property. The other management staff were also friendly and efficient. It's a well-run property -- the only rough spots seem to be the housekeeping/maintenance staff and the property wear-and-tear.
Overall, we liked this property for its good value and excellent location, close to the parts of the island we enjoy most. We will stay here again.
The restaraunt IS the saving grace of this place. I wonder if they are still there?
We too, "purchased" a building condo.............which has NOT been started. Everything from hurricanes to permit givers have been blamed...... The resort was sparkling and bustling when we were there the first time in Jan 2002. Not so in May of 2004.(please see photos)
We managed to insist on better quarters (which were not @ the resort itself)for our stay the week we were there, but left with a bad taste for all of St Thomas as a result.
Between the myriad of cats, fleas in the room, worn out trampled furniture, rotten food in the fridge, filthy surfaces, rotten dead cat carcasses, cigarette butts discarded weeks before, broken hot tubs, dead plants sitting neglected in store containers, air conditioning that didn't work lamps without shades........ETC!
Anybody else want their money back?
We stayed at Magens Bay from February 19th to the 26th, 2005...Let me tell you that what everybody says is correct!
The rooms were terrible, the place is falling apart, it really is true that it needs to be gutted and rebuilt!
I did not want to sleep there at night...nor did I want to be there in the daytime either for that matter...I felt very uncomfortable...I could hardly wait to get up and get out of there in the morning!
We all felt the same way!
We had one beach towel each that we could never trade in for a clean one...there was never any available for whatever reason, and there were many reasons....
The roosters didn't bother me, nor did the cats as we were never there long enough for that to happen!
We never ate in the restaurant so I can't tell you what the food was like.
The maids seemed to be in and out of our room, however the room was never clean...the same mess was on the floor when we left that had been there when we arrived!
I had a few items missing, nothing of significance, but just the same it was still missing!
We found out after our arrival that we could not use travellers cheques to pay for anything nor would they cash any, this was very inconvenient.
They had an evening of planned entertainment, which turned out to be people selling their wares.
There was a small area by the pool to sit that was next to the restaurant, but there was never any room... we could never find chairs, they were almost non-existent to begin with.
When we asked where we might find some we were told to go ask somebody else... this from someone who is supposed to be promoting the resort...
We spent our money everywhere else but here.
The front desk staff... tried to be accommodating however, the whole time we were there, we came upon upset patrons complaining about everything.
The staff were constantly making excuses. I know because we heard lots of different ones during our stay.
Unfortunately for us we discovered this website too late or we would not have even considered this place. I don't know why after reading these reviews, people would actually spend good money to experience this.
They (the resort owners) are certainly not trying to make any efforts to improve things that I can see just from reading all of other reviews prior to this one.
I would definately NOT recommend this place to anyone!
Magens Bay, St. Thomas
I am interested in sharing stories with timeshare owners of Magen's Point Resort in St.Thomas, USVI, an RCI resort property. How can I get a list of owners and their e-mail addresses? My recent visit May 2006 as well as several other guests afforded us the opportunity to get to know the VI Police Department. Like all resort properties, crime is kept secret from unsuspecting guests. There must be a better way to keep visitors from becoming victims. I think tourist crime needs a web site where crime victims can post their stories. Interestingly guests may not know that on the back of their registration card is a waiver of all liability on the part of resort management for any act of negligence, any event, any time. If you miss it they will be sure to point it out if anything happens during you're stay.
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RCI posts travel advisories. Maybe they can ad crime stories to the information they provide.
When researching a travel destination, Two things I check are local newspapers on the internet and the CIA factbook (http://cia.gov/cia/publications/factbook/index.html). That are the only places I have found that comes close to giving a snapshot of crime in the area. You also have to read a bit between the lines sometimes.
We are owners at this resort and have had enough of the mismanagement of funds and lack of accountability on the part of the owners. Believe it or not, they have just sent our account to a collection agency because we REFUSE to pay any more "maintainence money." We are turning this over to our attorney. Anybody else having this paradise experience? I would like to contact other timeshare owners of the "resort."
We haven't been back since we purchased in 1994; mostly used RCI to trade our week. But I'm also fed up with the management.
Wonder if other property owners have thought about class action suit?
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Address: Magens Bay Road, , 00802, Caribbean
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