Sugar Bay Resort & Spa

6500 Estate Smith Bay, St. Thomas, 00802, Caribbean
(4.5 star hotel)
#7 of 32 hotels in Saint Thomas
Bad (2.0 out of 5.0) 2 reviews
TripAdvisor Traveler Rating
Based on 216 reviews
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Value Score

Poor Value

Costs More and Rated Lower than similar hotels

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My views on Sugar Bay resort

Good (3.0 of 5.0 stars)
by written on November 14, 2011

I just returned from my trip to Sugar Bay resort. For a resort in its category, I think it's a solid three. First of all, my room was clean, but it needed a facelift. It was very comfortable though - nice bed and pillows. Cleaned nicely each day, and plenty of soap, etc. I had an ocean view, which was spectacular, breathtaking! Long hike each day to the pool and beach via the infamous steps or up to the main lobby for a shuttle. Not much they can do about that I think, except the shuttle, which I found to be reliable. Very helpful tour desk, and in general, I found everyone at the hotel very helpful and friendly. I do think being aware of and respectful of local customs and culture is important at the hotel and everywhere else on the islands. This includes not walking around the hotel lobby in bathing suits, and saying good morning, good afternoon or good evening and generally being polite... Not that much to ask, if you ask me. The food in all the restaurants and buffets was good, but choices were limited except at buffets. Boci, the Italian restaurant, was indeed the best although they need to put some art on the walls! The $20 breakfast buffet was delicious with almost nothing missing, but definitely, they need other options so that you don't have to pay the same $20 if all you want is a bagel. Gaming room with slots was fun - nice attendant there who wanted me to win! Pool is big, love the in- pool bar. Not much going on at night and not great quality when there was entertainment. The beach is small and must be very full during peak times. It is
also rocky, which was disappointing. But the beach was lovely even still, and the snorkeling was fun. Biggest issue at the pool and beach was never enough towels, which was very inconvenient. There is lots of wildlife of all kinds at the hotel, which I loved. Cats, ducks, gecko, iguana, birds....all are there amongst the guests. Would i consider this hotel again? Yes, but i would look at other options first. My biggest words of advice to the managers of the hotel would be to improve the breakfast options and correct the problem with towels at the pool and beach.

Unique Quality: Views are gorgeous.

Directions: Located close to Redhook.

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Terrible (1.0 of 5.0 stars)
by written on August 13, 2011

staff was pleasent but unorganized. They had a daily calender of events, but never did any of the events. They said it was kid friendly and there wasnt anything for them to do. The bummper boats were broke, the kids club did no activies with the kids.The food wasnt very good, never hot always cold. Very dissapointing. The rooms were outdated. They need to be updated and the rooms werent very clean. For the money we spent i was never dissapointed. The pool was dirty, there was a foamy gross film around the egdes of the pool. No resort shuttle from resort to other places. Cabs/ Taxis are very pricey (5 to 15 dollars a person to ride a cab/taxi). WYNHAM RESORTS NO LONGER OWNS SUGAR BAY!

Unique Quality: Water was outstandingly beautiful.

Directions: 37 east right to sugar bay resort.

Nearby Sugar Bay Resort & Spa

Sugar Bay Resort & Spa

We've found that other people looking for this hotel also know it by these names:

  • Wyndham Sugar Bay Resort St Thomas
  • Wyndham St Thomas
  • Wyndham East End
  • Wyndham Sugar Bay St Thomas
  • East End Wyndham
  • Wyndham Hotel St Thomas
  • Wyndham Sugar Bay Hotel

Address: 6500 Estate Smith Bay, St. Thomas, 00802, Caribbean

Amenities at Sugar Bay Resort & Spa

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Fitness Center
  • Spa
  • Free Parking
  • Business Services
  • Kids Activities
  • Suites
  • Continental Breakfast
  • Bar / Lounge
  • Free High Speed Internet

Saint Thomas Travel Forum

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