My wife and I were going skiing for a week and we booked this hotel a week before we were due to travel and paid a deposit on my credit card. That same night my son broke his kneecap in an accident so less than 24 hours after I booked the room I emailed them to explain that we would now have to cancel as we would obviously have to look after him. At worst I thought I would lose my deposit however the hotel, without my authority or agreement decided to take a 70% cancellation fee straight off my credit card and have refused to refund anything despite knowing the circumstances and having the booking for less than a day. When I threatened to report them to my credit card company they then chose to ignore me. They are not remotely interested in being helpful, this is purely an easy money making opportunity for them and that's abundantly apparent. If this is their business ethos and the way they like to treat their clients then you would be far better off elsewhere as there is plenty of choice in the area!!!
Unique Quality: None!
Salzburgerstrasse 371, Schladming
Salzburger Strasse 27, Schladming
Alpine Weg 142, Schladming
Coburgstrasse 54, Schladming
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Address: Salzburgerstrasse 371, Schladming, A-8970, Austria