Am Lerchenfeld Hotel

Vienna's Worst Nightmare Hotel

Do not go to this hotel unless you are into a bad experience with Austria! After making a reservation for a weekend stay at Am Lerchenfeld Vienna I realized that I did not upfront announce my late check in (22.00). When I called the hotel at the day of departure at 18.00, a few hours before our flight was departing, it appeared that the hotel was open till 21.00. Despite the fact I called them in a very polite way and that I was speaking German, to my astonishment the owner reacted in complete anger and hostile way and he was extremely rude. How stupid I was and that it’s my own fault and that in no way they wanted to wait or for another solution. After 21.00 no check-in possible (too much work for any other solution) I could try it before that time or the next day. All this despite my pleads and polite request for help. Anyway, after cancellation I was forced to pay the complete period of reservation (please check the details of the agreement!!) without seeing any hotelroom yet, and a few hours before departure I had to find a new hotelroom. On top of that a bad start of the trip and bad experience and impression richer. I was not only touched by the inflexibility of the owners but moreover by the exceptional unfriendly, harsh and rude treatment and words of the owners!