Kaerntner Ring 1, (formerly A Westin Hotel), Vienna, Vienna, 1015, Austria
We stayed in this hotel in August of 2011. We highly recommend the concierge service. They were helpful, and knowledgeable. However, while there our luggage was broken into and money was stolen. We received no help whatsoever from the managers. They sent us to the police on our own, never an offer for a taxi, never a question of what we needed. They basically try to sweep the incident under the rug, and were surprised with our police report. They did not even think for a moment we would take the time to file a report. To add insult to injury they made us wait for a half an hour until the reception manager came to work when we tried to check out. She wished us "happy travels" and gave us a one pound tort. Great parting gift considering we were on a 4 week vacation in Europe. If you value your safety, don't stay in this hotel. It's not worth it.
Unique Quality: Concierge services was outstanding.
Old World Elegance with all the modern amenities
This hotel takes you back to the 19th century with all the glory and beauty you would find at a palace or chateau. The room decor is Viennese with chandeliers, the finest marble and elegant drapes. The robe and slippers par excellence. The elevator has tufted banquets to sit and each floor is decorated uniquely with antiques.
Unique Quality: Charming and elegant - well worth a stay if you are planning to do cultural events like Opera, music or theatre. Location could not be better, right on the Ring across the street from the State Opera. Staff is effiicient and helpful, and somehow they always know your name (still can't figure out how they know that).
Directions: On the Ring by the Opera.
More Thoughts on a Great Hotel
The views of the Opera from our window ( images 1,2 ) were spectacular, especially at night, not done justice by the pictures.
We were extremely impressed with the concierge service, knowledgeable and dedicated. After the theft of the pocketbook, it took seconds for the concierge to find a source both for stolen medications and eyeglasses. But most important - in asking about a trip to the Schonnbrun Palace, we expected the offer of a tour or private driver. The concierge, correctly, advised us to use the metro as the fastest direct route and then sold us at cost metro tickets without a markup. Unanticipated and appreciated. Their knowledge was encyclopedic, walking directions perfect, advice wisely heeded. Not the Salzburg Sacher.
The wood panelled Bristol Bar and the adjacent ovoid lobby ( image 3 ) was quiet, comfortable, and restful after long days trooping through Vienna. At 7 Eu for a coffee, no refills, it is as it should be. Our travelling companions did not consider an afternoon complete without stopping here, something we would normally not even consider at these prices. But it was delightful, with the usually highly professional service.
The last pictures are from a suite ( images 4,5 ) we entered upon finding the door open - never overlook an opportunity. What a way to live. These suites are favored by the luminaries performing at the Opera as well as by visiting politicians - a long list.
Superb Five Star Hotel
The Bristol Hotel may be the finest center city hotel in our experience, earning every one of its five stars, and without a single defect in service, ambience, and decor. With 140 rooms including a number of suites, the hotel is large enough to offer all expected services including two upscale restaurants, business and fitness centers ( the latter overlooking the Opera ), and a knowledgeable and helpful concierge service. The hotel dates back to 1892, named after the British city of Bristol, and recently renovated for 5M euros.
Rooms are large and lavishly furnished with antique-style furniture with large comfortable beds, multiple tables and dressers, and exquisite wall paper and heavy window treatments. But modern touches abound - flat screen TV sets, WiFi and internet access, individually controlled heat and air conditioning. The rooms are entered through fairly long hallways allowing for more closet space than one could possibly use. There are separate doors for the toilet and the rest of the bathroom. And the large bathrooms are all marble and mirror, with plenty of space for toiletries etc. And the views from one side face the Opera - amazing, especially at night when the building is well lit.
The breakfast buffet room is minimally cramped for space but never seemed crowded except when an upscale Tauck bus tour stayed here. The offerings are extensive and complete, replenished long before empty. Eggs and omelets, pancakes, french toast - made to order, and quickly. But most impressive was the service. Efficient, effective, yet unobtrusive, very professional.
The Bristol is expensive but also offers upgrades and possibly real discounts to preferred travel agents, worth keeping in mind. Magazine surveys regularly include the Bristol in the best hotel lists for Europe, often in the top ten. With good reason.
Directions: On the Ringstrasse at Kartnerstrasse, overlooking the Opera.
This Hotel is lets say 30 years old luxury. Everything here is the best but you feel like travelling through the time few years back. It is not my style... But ok, food is good, service aswell and the atmosphere for Opernball is here the right one.
Unique Quality: This Hotel is next to the Oper in Vienna, so great lokation to go next door for a great evening.
Directions: Next to the Oper of Vienna
OK, I must admit it, I did not stay in this hotel when I was here in Vienna, not sure if it worth it, its great location, looks beautiful, but I think I could spend that extra 200 euro it charge more useful in this beautiful city.
More about Bristol
Old style luxurious hospitality Vienna style
We went to Vienna on 4th January for a four day break and stayed in this beautiful hotel. It is know as one of the three most luxurious hotels in Vienna along with the Imperial and the Grand and is in the most central part of Vienna. We had a gorgeous room looking out over the opera house. The decor is suitably sumptuous for the setting full of chandeliers and old style brocaded curtains.Heavenly beds are as comfortable as always and the bathrooms simple enough but clean and spacious. The mini bar was well stocked and there was a huge amount of wardrobe space for any ball gowns you might have brought with you! There were two small problems with the room. The first was the temperature-it was just too hot. The air conditioning didn't seem to work when we attempted to turn it down, even when assisted by a staff member from housekeeping. The second problem was that we could hear the occupants of the adjoining rooms intermittently. These weren't huge problems but for €400 a night you'd expect not to have them. The staff were excellent. Extremely obliging and friendly. We ate in Restaurant Sirk on our first night which was wonderful. Our waiter was very engaging and pleasant and assisted us with our scant knowledge of german. The food too was excellent. One drawback is that in Austria you can smoke virtually anywhere-and that includes restaurants and Restaurant Sirk is no exception. We also ate in the sublime Korso bei der Oper-an experience in itself. Again, wonderful staff and professional, exquisite service. But this comes at a price. Prepare to spend a minimum of €150 a head. The barman in the adjoining bar was a little uptight but it didn't take away from the overall experience. Overall the advice is this-if money is no object head to the Bristol for a taste of Viennese opulence and luxury. If going there means stretching your budget to its limits then the small imperfections may cause you disappointment.
Very comfortable hotel old style hotel
I just returned from Vienna and stayed at the Bristol and its sister hotel the Imperial. I thoughly enjoyed the stay at the Bristol--had great large room and the location was wonderful. Actually preferred to the Imperial (which was still great) -- the tradeoff is between palace like setting and an oldstyle Vienna hotel which is what the Bristol is. If i return to Vienna, will probably stay at the Bristol. You can get great rates if you look. Paid under under 190 euro a night through a deal at westinhotels.com--well worth the price.
Very comfortable classy hotel
We stayed in this hotel for 2 nights in May. The hotel is a high class affair with ornate decor and antiques aplenty. The rooms are excellent and the service is as you would expect from a hotel of this class. There seemed to be staff everywhere when required although its perhaps a little disconcerting for first time visitors to see their luggage disappear through one door of the hotel while guests enter through the main entrance - the bell hop knock on the room door a few minutes later was anxiously awaited. The staff are efficient and courtious and there is no problem leaving luggage in the hotel after check-out if you have a flight connection later that evening.
The hotel is excellently located with the breakfast area overlooking the opera house. For those with a mind to shop the cream tram to the SCS shopping centre (350 shops) departs from directly across the street.
All in all an excellent hotel although I believe it has to be to justify the prices that this hotel charges for its rooms. While the prices support the high standards if I was paying for the stay, there are better value hotels located nearby. I suspect that the people staying in this hotel are probably not too worried about the room rates !!
Opulent and excellent
A magnificent and charming "old world" style hotel with all the modern ammenities. Great location on the Kartner Ring, 1/2 block walk to the Kartner Strasse, one of the main pedestrian boulevards with lovely shops and restaurants. Across the street from the Opera House and a short walk to the Hofsburg Palace. A gorgeous lobby and salon where we often had a glass of wine in the late afternoon enjoying the complimentary international newspapers. The room was very close to a small apartment, a long hallway with loo and sink to the left, walk in closet with safe to the right, lovely marble bathroom with great thick towels, then opening to a king size bed with more pillows than even we could use! The rest of the room was a good size sitting room with a desk, leather chair and hassock and french doors opening to a view of the roof tops and Opera.
The staff was the best I've ever seen - and I used to manage a hotel! Prompt, extremely courteous, all English speaking, and after one day greeted us by name. Our luggage disappeared from the taxi into the hotel so quickly I didn't even see it happen!
The concierge directed us to a wonderful charming not very pricey restaurant called Zum Weissen Rauchfangkehrer (the Chimney Sweep) and we loved it - great food and a piano led to a great evening! (One of the most highly rated restaurants in Vienna, the Korso, is located in the Bristol but we after two weeks in Europe wanted simpler food.)
We saw a well equipped fitness center on our floor (5th - top) but didn't use it after walking Vienna all day. My husband did use the business center to check his email - no charge!
Room service was almost scarily quick - one night we asked for an ice bucket and glasses for wine we had bought at a shop and you'd almost think they were waiting outside the door - and didn't charge us! Chocolates on the pillow delivered by a sweet girl in the traditional maid's outfit made my husband's stay complete!!
The Bristol is a Westin property - so all this and miles too! Wonderful!!!
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We've found that other people looking for this hotel also know it by these names:
- Hotel Bristol Vienna
- Bristol Hotel Vienna
Address: Kaerntner Ring 1, (formerly A Westin Hotel), Vienna, Vienna, 1015, Austria