Boterhuis

Boterhuis 6, Bruges, West Flanders, 8000, Belgium
#75
Rank 75 of 193 hotels
in Brugge
Terrible (1.0 out of 5.0) 1 review
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Rude!

Terrible (1.0 of 5.0 stars)
by written on June 15, 2011

To be on the safe side we made a reservation with the hotel on the phone, talking to the lady owner. Beds in this hotel are advertised as wide enough to be characterised as doubles, so I asked if a double room would mean 2 double-sized beds, and the answer was affirmative. I asked the lady if she thought our 6-year old daughter could sleep with her mom on such a bed, and she confirmed. We arranged for a double room.
We arrived at sunset - not a good time to search for another hotel - and we were 'welcomed' at the door with a scream from the owners daughter, that a double room was not enough for a family of three. It was an extremely unpleasant situation, since there was the woman I made a reservation with, who confirmed my story, but now reneged on her own promises.
We had to leave, since the price for the upgrade was quite unreasonable, and their attitude UNBELIEVABLY RUDE.
In the name of solidarity among travellers, I urge you to ignore this hotel, especially if you are parents.

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