I spent 2 nights there last January and I found it an average hotel with expensive prices!
My room was clean, comfortable ,but small and not up to 5 stars and the same applies to the bathroom. Toiletries were nothing special either. TV had mostly news channels from all over the world, no entertainement channels.
The location is excellent and can't be beaten , right off the Grand Place and the breakfast was really good. I think these were really the only things I liked about the hotel.
I was a woman travelling alone and I felt as being invisible to the staff and didn't feel welcomed. The 2 times I tried to get some information from the concierge I wasn't given any atention.
When I arrived at the hotel I was showed the room and then I came down to eat something at the restaurant as I was really hungry. It was 14.15 and the restaurant was supposed to serve until 14.30.
As soon as the waiter saw me entering the dining room he came to me saying that they weren't serving lunch anymore at that time. I asked him where I could eat, to recommend me a restaurant nearby ,and he just said I could find many restaurants outside on road something ( it was my first time in Brussels and I didn't even know where I was ).
I have stayed in better 4 star hotels! Anyway, I don't plan to return to Brussels, but I wouldn't stay here again.
Good location next to the Grand Place.









