Kempinski Hotel Grand Arena Bansko Bulgaria: 5 Star luxury with only minor flaws
Satisfaction:
Updated By Lisala on October 7, 2009
by Lisala
As this house is a member of the Leading Hotels of the World, you will receive everything what you expect from a 5 star Kempinski. Spacious and comfortable rooms, excellent staff, gorgeous spa.
Two things, I did not like so much:
- Cleanliness: Beside the bed, I found the eyeglasses of a previous guest.
- Hard work, to get a bottle of french champagne in the Lobby Bar. First they claimed, that there's only sparkling wine available. Stay obstinate - after some discussion they'll provide a bottle of real champagne. Or two... A happy problem, of course, but in this beautiful ambience this is quite the appropriate drink.
Kempinski Hotel Grand Arena Bansko Bulgaria: Pamper yourself here
Satisfaction:
By neilward on September 30, 2007
by neilward
Absolutely fantastic,the staff were friendly and very professional in all aspects of their job.the Spa center is first class,I had a sauna and then spent 10 minutes in a "Snow Room" it was surreal. The whole 5 star hotel experience is something that I could get used to.
The room was excellent,the "Turn Down" service surprised us. When we came back to our room,the bed had been turned down,and chocolates left on the pillows.....mmmmm They were lovely too.
