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Hotel Class: 
5 Stars - 2 Reviews and 356 Opinions
40 Nissi Ave, Ayia Napa, 5344, Cyprus
of people enjoy staying here
358 Opinions
Mike-Star
User Rating
A nice hotel but not 5 star, swimming pools are good. more than one,clean and warm.
Hotel grounds are kept clean and tidy.
Rooms ok not that big and two single beds pushed together.
Housekeeping staff good very friendly.
Food is absolutley awful cheap and nasty. lots of choice if you like roast dinners, cottage pie, pasta thats overcooked with over salty sauce,chicken nuggets,pancakes at every meal which are then rolled up to make caneloni and the batter used to encase the dry and undersized fish in a jacket of goo. the salads are ok but covered in mayo and plain salad leaves are suspiciously like shredded cabbage
Hospital food and cheap cavery pub food springs to mind.
No local dishes at all and the meat all very cheap and thin and over cooked.
Breakfast not bad the fresh fruit selection is good.
Left overs from the day before can be found lurking in the salads, like roast meat etc.
The staff in the restaurant are too quick to clear your plate and table before you have even finished, should you all go to the buffet together watch out as your table will be cleared and given to someone else this happened three times to us
There is no wine list its by the glass house red rose or white and its not good.
The bar staff are slow beyond belief and ignore you.
Happy hour is a joke, its the only time drinks are reasonable but if you get more than one drink you are lucky due to eterntiy you wait to be served.
A Cypriot wedding reception was held at the hotel during our stay, we were not told about alternative dining arrangements an watched bemused as thousands and I mean thousands od locals descended on the hotel to see the happy couple, you could not move in the hotel or bar and the poor guests staying in some room had wedding guests sprawled all over their terraces til past midnight.
The food on offer in the a la carte is the old table d' hote menu and its sad as it shows the hotel has declined and you do have a wine list.
The dress code the hotel claims to have is not adhered to, male guests are allowed to wear shorts to dinner, football shirts,jeans and flip flops are accepted.
Swim suits are allowed for lunch and breakfast.
You can get a sunbed but people do still get up at dawn to reserve them, the hotel says it collects towels put out before 8am but it doesnt.
I would not stay here again while it remains all inclusive the standards will continue to drop, the pool was the best bit.
I will never stay in a hotel that offers all inclusive again,
ratherton
User Rating
I went here with my girlfriend and her 7 year old daughter for 10 days. We had a wonderful time. The hotel is located far enough away from all the serious nightlife but it is still accessable.
The childrens entertainment staff were excellent. The 2 girls and 2 guys were all from Ukraine which was great for my girlfriends daughter who only speaks Russian.
While we were there, it was my girlfriends birthday and I got the hotel to organise flowers for her. In addition, they also gave us a small birthday cake and a bottle of win.
We had a wonderful holiday and would recommend this hotel to anyone.
Unique Quality: As you can see from the aerial photo, the swimming pool is massive. I read somewhere, it's the biggest one in Europe
Aeneas Hotel Photo: Aeneas Hotel, Ayia Napa, Cyprus
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I used to work at the Aeneas Hotel in Ayia Napa. It is very expensive but a great hotel. It has one of the largest pools in Europe and has rooms that open out directly into the pool. It is really luxurious. huge pool - biggest in Europe
Luxury hotel with a great pool, great service and great breakfast. The breakfast had to be seen to be believed. All the things you could think of and then some. Then it was off to lie by the pool.
Largest swimming pool in europe, although I didn't manage to do many laps.
Did manage to lose at table tennis and crazy golf though.
It has no its own beach, but has wonderful atmosphere and nice restaurant. The beach is 5-10 min. walk Islands and bridges on the territory
nice hotel for family but not a 5 start hotel so depends on the price you pay. Looks very outdated and looks like little effort has been put in for maintenance. They are building new rooms so looks promising but the old exisiting rooms still looks questionable. you also want to avaid the hotel this summer as there is quite alot of building noise. Service is poor as the majority of the staff are fresh from the new eastern european community. Not their fault and they are very pleasant but very inexperienced and probably have had little training, ordering food as an experience. Breakfast is average to good at best. The hotel is not on the beach but is only a short walk however the other 5 star hotels are on the beach and provide sunbeds. The pool is nice but we found it to be dirty at some places. we were annoyed to find that the pools towels were at the gym which was a 10min walk from sunbeds. Kind of defeats the purpose of having a pool near the rooms. There are other true 5 hotels at the same price.
We stayed at the Aeneas for 10 nights at the end of May. This was our second stay there, last year just the two of us, this time we took our three kids. We booked a family suite this time, arranged by email direct with the hotel – email communication was handled efficiently. This enabled us to book long before our required dates were available on the online booking system (which has recently changed). Our room request was also successful, and we got the room that caught our eye on our last trip.
The hotel was full but never seemed too crowded, however “reserving” sunbeds was essential for morning fun by the pool. Some towels were even put out the night before, it seems.
Our suite was in the main building. We had a main room with a sofa bed and foldaway bunk beds, and a separate large double room with a very large bed. Both rooms have balconies and separate air conditioning. Small gripe – for a family of up to 6, there is little drawer space (although separate wardrobes in each room) so travel light if possible!
Since our last stay the hotel ownership has changed (now part of the Atlantica chain). The only visible change in the room was replacement of the old TVs by LCD models (although only a very few channels for free). Also the main restaurant (for most dinners) has been completed since last year, and the buffet style meals were fine. One night dinner was outside instead and that was not so good – the buffet was arranged on mobile buffet stations but this caused a long queue, which we never experienced inside. They appear to be finishing off another new dining area inside at present. Breakfasts were in a different restaurant 2 minutes walk from our room. Great choice, also buffet style, although the sausages were not exactly “British style”. The cooked breakfasts, cereals, fruits, cold meats were pretty much identical every day.
The extension building work did not disturb us, but there are many rooms that back onto the new area so as others have noted this could be a problem after a night on the town. During our stay they were working on the landscaping and irrigation and finishing the pool tiling so the work looks close to being finished. The new area by the way has a huge new freeform pool and what seems like 32 new rooms, mostly “Executive Suites” apparently. This is rather disappointing as from the outside these look like “Family Suites” and we were excited at the prospect of booking a new room next year but no – maximum room capacity will be 4, we were told. A shame as there are only a small number of “Family Suites” in total.
Top tip for visitors (and for us as we plan to visit again next year and need to cut down our crazy amount of luggage) – there is no need to take beach towels with you as these are provided. You can get fresh ones – one per person – each day if needed, although they seem to run out rather early so change them on the way to breakfast! – no problem if you are in the main building but a bit of a walk if you are at the other end of the pool.
As others have noted, a great location – about 3 minutes walk across the road to Nissi Beach. Bit of a trek into the centre of Ayia Napa but we had a hire car so no problems there, and plenty of free parking around the town. Taxis in plentiful supply for later at night trips into town.
All in all a great holiday – we are already planning next year’s return trip.
We stayed at the Aeneas the last 2 weeks of May and also got married here.
We had reservations prior to arriving due to the reviews on this website and the reports of building works and although there was work taking place it did not affect our holiday or wedding in anyway. There are some rooms which directly overlook the work but the management were more than happy to change your room if you were unhappy with it.
The hotel and pool is lovely although we did encounter a few problems with reserving sunbeds, this was not everyday and the lifeguards did bring out more beds during busy periods.
We stayed half board the food was always lovely with plenty of choice.
The staff are really friendly and make you feel more than welcome, especially the staff at the Papagio wet bar.
Would definately recommend this hotel.
My girlfriend and I booked the Atlantica Aneas Hotel through Thomson’s and were genuinely excited about the holiday…..until we were advised by a friend of ‘building work’. We contacted Thompson’s to corroborate this and were told it was “painting and decorating only”. I wish! They are currently building more accommodation on site and have JCB’s, Industrial Cutting Machines and various other ‘Construction Site Tools’. (We have lots of pictorial evidence, which Thompson and Watchdog will have soon!)
The Hotel is NOT 5 star. The Food is 3 star, at a push. The Complex is tired, dated and not clean. The rooms are fitted, with a “new” carpet, which would not look out of place in 1975. If you request a “pool-view”, you might get one. The pillows, towels, bed sheets and furnishings are awful. We had a cushion missing from the sofa bed….5 star!? I think not.
If, you are still on your way to the Aneas, do not use the “complimentary slippers” in the room. You get charged! Same goes with “Complimentary Bathrobe”. If you put anything into the mini-bar….guess what? You get charged - £5 a day!!!!
We arrived on Sunday 3rd at 1pm. Sat on the coach in blazing sunshine for well over an hour, BEFORE the rep decided to speak to anyone, and take us to the Hotel. On arrival we waited for a further 40 minutes to get checked in, and when we finally got settled, and went down to dinner, it was a buffet CARVERY! Roast chicken, Roast Pork, Roast Beef, Roast Duck, Roast Gammon, Roast Roast Roast! The food did not get much better. Yes, there is an a la carte menu, which is served in same dining hall. And, it's not great either. Avoid the Duck, Lamb....Avoid the Aneas!
The entertainment is equally bad. 50 minutes of “school show’s”. Awful. Oh, and 2 reps left their jobs, during our holiday. Not a happy camp. Although Thompson tried their best to cover this up, by saying "they have gone to another hotel. Nonsense.
On hearing from Lynsey - the rep, that “This is 5 Star Cyprus”. We went across the road, to The Adams Beach. Proper 5 Star. We checked prices. Direct CYP£100 per room. Cleaner, Higher Class, Better Pool, Better Food, On the Beach. SIMPLY A BETTER OPTION.
However, the place is really nice. The people a helpful and friendly, and Nissi Bay (2 mins walk) is beautiful. Gorgeous beach, clear blue sea, and banging tunes! I really hope this helps. We work very hard and deserve honesty from Tour Operators.
Thompson has stitched us up twice now, in 7 months….i will never use them again.
My girlfriend and I stayed at the Aeneas during the finel two weeks of May. Whilst the rooms and pool area were amazing, the service was a disappointment. We stayed all inclusive which meant we ate every meal at the hotel. Once we were seated for our meals we were usually forgotten about and it would take 10 minutes for someone to ask us what drinks we would like, and a further 10 minutes on top of that to actually recieve our drinks! In one instance, we had finished our starter and main course before our drinks arrived at the table! I would say that this really dented the whole holiday experience for us. There is building work going on at the hotel and on our first day we were woken at 7.30am by the sound of drills. However, I went straight to reception to ask to be moved and they were only too happy to move us, although we had to wait til 3pm that day to move. A couple of the many reception staff were helpful, however the majority of them were not. Many did not understand english so we were passed on to a number of people before someone actually understood us! On our final day we were told we could not have a late check out room and when we asked if there was anything else they could do for us, the answer was simply no! However, after spending all day sat in the recpetion area (as we were not being picked up til 11.30pm), we overheard a couple asking for the key to the courtesy room they had been promised as there were no late check out rooms available. We were never even offered this!! Had we been offered this room we would have been able to spend the day by the pool, making the most of our last day of holiday, before using the courtesy room to freshen up as you are allowed to use the rooms facilities for half an hour. Instead we had to spend our last day of holiday that we had paid for in the hotel reception after checking out at midday! Other than the service, the hotel was lovely. The pool was amazing and the sunbeds were very comfortable. However I would not class this hotel as 5 star and would not return or recommend this hotel as the poor service really put a downer on our holiday!
Does anyone know how far the Aeneas Hotel is from the centre of Ayia Napa? I'm keen to stay there as it looks like a good hotel but as I've got kids I don't want to be near the town centre or be able to hear any of the 'liveliness' that Ayia Napa is famous for - all I want is a nice, quiet, relaxing holiday far from the crowds!
Hi Aeneas Hotel Hotel is about 20mins walk to the centre of Agia Napa. There are a few bars in the area and is close to Nissi beach. It is in the quiter part.
Agia Napa is nice resort especialy in winter.
As you can see from the aerial photo, the swimming pool is massive. I read somewhere, it's the biggest one in Europe
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Address: 40 Nissi Ave, Ayia Napa, 5344, Cyprus
