Nice hotel shame about the chewing gum
Don't get me wrong this is a lovely hotel, and our initial impression was strong - in fact I would probably have awarded a 5* review, bar for the chewing gum found in the hazel nuts in the breakfast buffet. Afraid that the staff seemed unconcerned, and made little attempt to either apologise or investigate.
Also note this hotel is slightly out of town (15 minute walk), and the concierge, thought helpful places a high mark up on his activity. The DVD is a nice extra (TV choice is limited), but why charge so much to hire the discs?
I had read so much glowing praise about the hotel, but I was rather disappointed.
Yes the staff were friendly, but am I alone thinking that all staff in all hotels should be friendly ?
The hotel was lovely from the outside, but at the end of a fairly run down street.
The room was the biggest disappointment because it was fairly small and certainly did not have the "wow" factor that such a huge price tag would justify.
Again, for the price, I would have expected a pool and more advanced leisure faciliites -what there was was good but nothing special.
The breakfasts were excellent however.
In short, very good but vastly overpriced.
Great hotel, but small room
We stayed at Le Palais after reading the glowing reviews on trip advisor. Yes, the hotel was beautiful, service was all one would expect of a five star hotel, and facilities in the rooms were possibly the best I have known (free mini bar, DVD player, toiletries etc...). However, our room was tiny, there was simply not enough storage space - with no proper wardrobe. We were on the fourth floor and all the rooms on that floor are in the roof so the rooms have sloping ceilings and velux windows - my tip would be to ask for a room on one of the lower floors which are surely bigger?! The location is great if you are happy to walk the 10-15 mins to Wenceslas Square and the old town - this means you are in a more residential area, but also means that there are plenty of beautiful old apartment buildings (this is quite a top area for people to live). There are some good restaurants too which are much more reasonably priced. I would also recommend booking taxi collection from the airport with ---- as they are much cheaper than the hotel pick-up. They were on time, as well as giving some great advice and recommendations for things to do, eat, drink and see. Both drivers also spoke excellent English and did not fish for tips!
One of the Finest Hotels Ever.....
We stayed at the Le Palais for 4 days in early May enroute to a European Cruise. My wife and I travel extensively.
We would rate this hotel as one of the finest in the world in terms of service, ambience, location, the works. On arrival we were given a briefing at the 24 hour (!) bar by the Manager and Concierge, drinks on them, on Prague, what to see, how to see it, and how to enjoy our stay. They have a hotel Mercedes with rates equal to the taxis on the street, and getting around (when we not on foot) was made so much easier.........
The exterior, interior, and furnishings are spectacular - the origins of the Palais are a wealthy butcher who purveyed meats to Kaisers, Bishops and Emperors around Europe. His palace has been renovated into an amazing but discrete boutique hotel (72 rooms I believe).
Don't miss Le Palais if you get the chance to travel to beautiful Prague. Our sincere thanks to Petra Janouskova, the Resident Manager, Libor Hosek of sales and marketing, and the entire staff which did such an amazing job during our stay......
The finest Hotel with excellent service and facilities
We have just returned from a 3 day stay at the Hotel Le Palais. From first entering the Hotel you are treated as one would expect in a 5* establishment. The service was second to none, from the guided tour with duty managment to ensuring all your wishes are catered for. The Hotel is a beautiful old building in an excellent state of repair, extremely clean and beautifully decorated.
The room was of an excellent standard and of a good size, the mini bar was restocked each day and there is no charge, which was such a change from the normal expensive bars.
The bathroom was marble and chrome with heated tiled floor, power shower, huge bath and every available toiletry. There is a health centre which would rival most health and fitness clubs with a full range of modern fitness machines, as well as spa bath, sauna, steam room. A full massage service was also available.
One cannot describe the breakfasts other then it will cater for the fussiest of eaters? We were fortunate to go when the weather was hot and we sat outside on the breakfast terrace.
How anyone cannot be impressed with the quality and service of this Hotel is beyond me.
The Hotel is a 15 minute walk to the start of the main tourist centre of Prague. However, within 5 minutes of the Hotel is a tram stop (No 6) which takes you into the heart of the city for 20Kr (40p GB) the tram and metro system is second to none. We bought a 80kr 24 hour pass which entitles you to use any of the trams and metros, and believe me we certainly got around. If you are just slightly adventurous this is the way to travel, it really is not difficult, if you can use the metro in London, Paris, new York, then this is far easier.
Prague is a beautiful City and we have visited many, however this is one we will return too. The restaurants are inexpensive and everyone is very friendly and extremely helpfull.
There are a few beggars and blackmarket con merchants wanting you to change money, but ignore them and they go, but this is a very minor part of city life, we were never hassled or felt threatened in any way and we used all the public transport and walked miles ; (
Prague is a beautiful city and the Le Palais does it justice, I would not imagine there is a better Hotel then this one. You will not be disappointed.