Elegant but don't expect 'friendly'
The Grand Hotel Pupp is the paramount of Karlovy Vary accommodation and it truly is a grand hotel in the classic sense. From the outside the building dominates the landscape and is awe inspiring. Inside, every corner oozes elegance and class.
If only the staff were more friendly and willing to assist it would be worth the money. Given their complacent and sometimes adversarial attitude I doubt we would stay there again. Once was enough.
Unique Quality: The rooms are large (we had a junior suite) with very high ceilings. Nothing special otherwise, but certainly comfortable.
The other amenities include Roman Baths open from 10AM to 10PM, nothing special, there are better baths elsewhere in town if you want a more relaxing experience.
The Bechers Bar is worth a visit; a nice English style pub with live music and lots of cocktails to choose from.
The main restaurant was excellent in all respects. Despite the fact that they didn't have our reservation that we had confirmed earlier in the week they were able to find us a table after some doorway negotiations (one of several confrontations that tainted our visit). The food and the service here is some of the best I've experienced. Very expensive, even on European standards but worth it if you enjoy fine food, wine and the dining experience.
If you decide to request a late checkout so you can get a last minute facial or massage, be sure to get that commitment in writing. Having yet another negotiation with their "service" staff that you need to vacate the room immediately despite their previous acceptance of a late checkout is not a great way to end the stay.
All in all... a beautiful hotel spoiled by bad customer service; most unlike all other Czech hotels we have stayed at.
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Grand Hotel Pupp
Grandhotel Pupp in Karlovy Vary / Karlsbad
