Regular visitor to The Palace
Over the course of the last year and a half I have been working in Copenhagen and have regularly stayed at The Palace. Leaving early and returning in the evening from work means that The Palace is now my main recollection of Copenhagen. The hotel is comfortable and I have always found the staff to be friendly and willing to be of any assistance. The breakfast room and bar are reasonably well stocked and the restaurant menu is not unreasonable for a hotel in such a central location (although I have tended to eat out in the evenings preferring a short walk to the many eateries available locally). I have never used the business facilities and so cannot comment.
The rooms on the front overlooking the Town Hall and square are spacious and named after famous celebrities with memorabelia in each room. On my last visit I stayed in the Audrey Hepburn room. Other notorieties to name but a few include The Beatles, Horatio Nelson, Louis Armstrong, Marilyn Munroe, Michael Schumacher and David Essex.............David Essex ! Not forgetting of course local Danish dignatories. My favourite room is named after the hotel's architect where the bathroom mural matches the mermaid on the hotel tower.
The furniture and decor of the hotel are without question dated and the plumbing and drainage systems sometimes can't cope. Having said that if there is any problem with a particular room the staff have always responded to any maintenance requests.
Starwood are in the process of undertaking a phased upgrade of the rooms and are nearing completion of the rooms towards the back of the hotel. During the renovation I have not noticed any inconvenience or disruption to hotel guests although during normal working hours I have not been present in the hotel to comment. The new rooms are modern and clean with the traditional solid gold keys replaced by plastic door entry cards. I guess that will mean that eventually The Palace will become like any other hotel in any other town. Personally I can put up with a few scuff marks here and there preferring instead the tradition, nostalgia overall friendliness and comfort of the hotel.