HOTEL DES PRINCES

33 rue Geiler, Conseil de l'Europe, Strasbourg, Al
(3 star hotel)
#7
Rank 7 of 110 hotels
in Strasbourg
Terrible (1.0 out of 5.0) 1 review
Write a Review

Value Score

Average Value

Price and Rating Equal to similar hotels

See Hotels with Better Ratings

Tags

Family Travel
See Amenities
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices

Horrible! They kick us out in the street at 11pm!

Terrible (1.0 of 5.0 stars)
by written on July 16, 2012

*********Unfortunately this is true!*******
As usual, we used priceline to book our hotel. The website was attractive so we gave it a try. Unfortunately, nothing was attractive once we arrived.
We just had visited Europa Park, stayed there for one of their nice evening buffet and arrived after 10pm knowing that priceline would guarantee our booking.
We pulled in front of the hotel to unload our suitcases and asked where we could park. We were told that there were no parking and we had to find a place in the streets. We were surprised but settled for it as late, we were tired and had no choice afterall.
Later, I walked up to the front desk to check in. When the hostess realized I was travelling with my 2 young boys, ******she refused to give us a room stating that the hotel does not accept more than 2 adults per room.******
I have been travelling in hotels with my little family for many years and never was refused to include my children in the room.
Fine. So I asked if we could buy an upgrade to any accommodation that would allow us to have our kids with us. They told us they have no alternative except for us to buy a second non adjacent room.
Never, was I going to let my children sleep in a separate room at the other end of the corridor! Wecame to the conclusion that the only solution this hotel had to offer was for me to sleep with one child in one room and my wife in a second room with the second child. Is this what any one expects when travelling thousands of miles to Strasbourg for a Christmas holiday? Luckily, I am happily married and definitely prefer to sleep with my wife!
As every priceline user knows, there is no place to indicate how many kids are travelling with you, so we could not have prevented this. In addition, I invite any one to visit the hotel website and read that the rule is strict: only 2 adults will be accepted…
Realizing that we had no cooperation from the hotel manager, we were forced by the hotel to reload our luggage (there was no bellman) and find another hotel at 11pm. It was the end of December 2011 and all hotels were booked. Luckily, we were able to find a room at one of our most favored American hotel chain Hilton. Of course, there, we found plenty of place to park and were able to all fit in a nice room.
****Of course, we had to pay twice for our stay and Hotel des Princes, after many follow up letters never reimbursed us a dime of the 341€ we prepaid in advance!***
When you visit this hotel's website, they display spacious attractive rooms with parking. We would have never known that hospitality professionals would ever kick out a family of 4 in the street at 11pm in the middle of the winter.
Do not trust the reviews: they must be written by users paid to do so as we were never confronted with any one friendly the day of our arrival nor later when we wrote our follow up letters. They have no compassion for their guests and no sense of hospitality.

Unique Quality: None whatsoever!

Directions: Quartier des Quinzes

Nearby HOTEL DES PRINCES

Amenities at HOTEL DES PRINCES

  • Wheelchair Accessible
  • Room Service
  • Pets Allowed
  • Free High Speed Internet

Strasbourg Travel Forum

Need advice about Strasbourg, France? Visit the Travel Forum for Strasbourg and ask our Answer Gurus.

Latest Strasbourg hotel reviews

Holiday Inn Strasbourg City Center
Best (5.0 out of 5.0) 1 Review
Hotel Arc-En-Ciel
1 Review
Formule 1 Strasbourg Pont de l'Europe
Great (4.0 out of 5.0) 1 Review
Maison Rouge Hotel
Very Good (3.5 out of 5.0) 3 Reviews
Hotel Cathedrale
Good (3.0 out of 5.0) 3 Reviews
Ciarus
Great (4.0 out of 5.0) 2 Reviews
Ibis Strasbourg Centre Ponts Couverts
Good (3.0 out of 5.0) 1 Review
Auberge de jeunesse Rene Cassin
Great (4.0 out of 5.0) 1 Review
Etap Hotel Strasbourg Centre Gare
Great (4.0 out of 5.0) 2 Reviews
Novotel Strasbourg Centre Halles
Good (3.0 out of 5.0) 1 Review
Hotel Michelet
1 Review
Hotel Regent Petite France
1 Review
Hotel de l'Orangerie
Great (4.0 out of 5.0) 1 Review
Best Western Hotel De France
Great (4.0 out of 5.0) 1 Review
 
Explore Deeper into Strasbourg
Les Ponts Couverts
Things to Do
The European Parliament
Things to Do
Barrage Vauban
Things to Do
Palais des Rohan- Museums
Things to Do
Boat Trip on the Rhine River
Things to Do
Église Saint Pierre le Vieux
Things to Do
European Parliament
Things to Do
La Petite France
Things to Do
Cathedral tower climb
Things to Do
Au Brasseur Strasbourg
Restaurants
Modern art along Avenue de Gaulle
Things to Do
Walking along the canals
Things to Do
Swans in Strasbourg
Favorites
Egyptian house
Things to Do
War memorial at Place de la République
Things to Do
Statues of Strasbourg
Things to Do
Place Gutenberg
Things to Do
Canal Locks
Things to Do
L’Eglise St-Thomas - St Thomas Church
Things to Do
Les Ponts Couverts
Things to Do
Maison Kammerzell
Things to Do
Astronomical clock
Things to Do
Cathédrale Notre-Dame - interior
Things to Do
Cathédrale Notre-Dame - exterior
Things to Do
The opera house on Place Broglie
Things to Do
The Cathedral
Things to Do
The Altar - Notre Dame Cathedral
Things to Do
Stained Glass - Notre Dame Cathedral
Things to Do
Notre Dame Cathedral - The Organ
Things to Do
The Lockes
Things to Do
Petite France Waterway & Buildings
Things to Do
Notre Dame Cathedral - Side Entrance
Things to Do
Galeries La Fayette - Upmarket Shopping
Things to Do
Light Rail - Trams Around City
Transportation
Batorama River Tour
Things to Do
Carrousel - Such a Delight
Things to Do
Tourist Information Centre
Things to Do
Astronomical Clock - Displays
Things to Do
Notre Dame Cathedral - Strasbourg
Things to Do
View to Central Railway Station
Things to Do