In all the business and leisure travel we've ever done, we've never experienced this kind of treatment from a staff, especially at a boutique hotel.
Incidents included: being told we could not have extra blankets because they were locked up at night and couldn't be accessed.
Even more shocking, the hotel tried to charge us an extra 180 Euro a night. When we asked to see where this charge was outlined in the agreement we signed, we were told it wasn't and they could reduce the charge to 120 Euro a night. When we asked why we weren’t notified of the charges or penalties verbally, we were told it was our fault for not asking about potential fees or penalties. Overall, we were shocked by this treatment, especially for a 300 Euro a night suite in a boutique hotel.
