Hotel d'Angleterre

2 bis rue de Fontenay, Versailles, Ile-de-France, 78000, France
#9 of 22 hotels in Versailles
Terrible (1.0 out of 5.0) 1 review
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Shocking service!

Terrible (1.0 of 5.0 stars)
by written on September 29, 2013

I'd planned my trip based on my graduation ceremony at the Palais de Congres in Versailles. I didn't want to hire a car, as my costs were already pretty high, so booked the Hotel d'Angelterre because it was just around the corner. I booked the room 1 month in advance. On arrival at 8:30pm, after a long flight, I was told that there had been an "accident", and I would be sent to another hotel. No questions were asked, like "where would be convenient", I was simply instructed to get myself to another hotel. With 30kg of luggage in hand, I asked how they expected me to get to the hotel, when I didn't have a car. After much to-ing and fro-ing, they managed to call someone to give me a lift. I asked them what would happen with my luggage when I needed to get to graduation, and they assured me that all would be sorted, and that I shouldn't worried.

They sent me to Hotel St Louis, which was absolutely disgusting - the room was tiny, dirty, old, and noisy. Twice, I checked with Hotel d'Angelterre to find out if they would transport my luggage to the graduation ceremony, and again, on both occassions, I was assured that they would make a plan. Graduation day arrived, and I sat waiting for 1.5 hours for someone to collect my luggage. No one arrived. When I tried to get the receptionist to call someone, she eventually, reluctantly did, although couldn't speak english, so we were having conversations using Google Translate.

I went back to Hotel d'Angelterre, to discuss why no one had arrived to collect me, only to be told that management don't operate on the weekend, and they had forgotten to collect me.

After complaining, the manager offered me a refund, although said that I should collect a cheque from reception, knowing full well that I had already left the country (after me explaining it three times to him over the course of a few days).

Avoid this hotel at all costs. It is a disgusting hotel, with disorganised, unfriendly and unhelpful staff.

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Nearby Hotel d'Angleterre

Hotel d'Angleterre

We've found that other people looking for this hotel also know it by these names:

  • D Angleterre Hotel Versailles
  • Hotel D Angleterre

Address: 2 bis rue de Fontenay, Versailles, Ile-de-France, 78000, France

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