I am very disappointed with the poor customer service I received at the Domspatz Hotel and I cannot recommend this hotel to anyone. The staff was very rude, unfriendly, and arrogant, and they even forced us to check out earlier than the posted check-out time that had been advertised on their website -- and they didn't even care that we were inconvenienced! I have traveled all over the world and have stayed in some excellent hotels, and this is the absolute worst that I have ever been treated. When you're traveling and tired, you expect to be greeted by a friendly hotel staff, not a rude and snobish staff like this! While I recommend visiting this charming city, I do not recommend this hotel. Fortunately, there are many other wonderful hotels with competent and friendly staff in the surrounding area within an easy 1-2 minute walk.
Unique Quality: None. No pool, no exercise room, nothing unique.
DO NOT STAY HERE! The hotel staff is very unprofessional and rude. They weren't even able to give us valid directions to the hotel by car. I do not recommend staying here. I am a military officer and I stayed here with my girlfriend and her father who is a university professor. We all were upset with the way they conducted themselves and their poor attitude. Additionally, their advertised check out time was not what was posted on their website.
Unique Quality: They are outstandingly rude.
Trankgasse 1 - 5, Domplatz, Cologne
Domstrasse 26, (formerly Hotel Domgarten), Cologne
Kennedy-Ufer 2A, Cologne
Helenenstrasse 14, Cologne
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Address: an den Dominikanern 1, Cologne, North Rhine-Westphalia, 50668, Germany