| Hotel Rating: |  | | Reviews: 4 | Photos: 3 | | Trankgasse 1 - 5 Domplatz |
 | Cologne Excelsior Hotel Ernst Reviews | 1 - 4 of 4 |  |
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 | Excelsior Hotel Ernst: Not impressed
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If we were to go back to Cologne, we would definetely stay at another hotel. This place wasn't horrible, but for the price, it could be so much better.
We chose this hotel based on recommendations on a variety of different sites, leaving us a bit discouraged. When we got there the room wasn't ready, so we walked around and did some sightseeing and had some lunch. They told us to come back at 2:30, when we showed up at 2:45, the room still was not ready. About 3:15-3:30, we checked again, this time they told us, they had upgraded us since our room wasn't ready yet. They were going out of their way to make up for it...so we thought. The reason it was called an upgrade, we had a room with an air conditioner. When we got to our room, there were 2 single beds that were pushed together. No big deal, other european hotels have single beds. The shower didn't have a shower curtain, everytime we showered, the bathroom floor was flooded. They had a dress code to walk through the main lobby of the hotel in order to maintain a high class look to it I guess. You cannot wear shorts, sleeveless shirts, flip flops..etc. The staff was nice, however they were not very helpful when it came to tourist questions. They gave us bum directions to the Nurbergring race track, telling us to take the train to Bonn and a taxi from there, costing us a large Taxi fare. For anyone going to the track, take the train to Koblenz then the shuttle bus to the track. This will save you atleast 100.00 Euros Theme: HotelPrice: US$180 and up » Currency ConverterComparison: more expensive than averageDirections: Directly across from the Cathedral and the train station.
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| Excelsior Hotel Ernst: excellent hotel, great location
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 View of the hotel from the
south tower of the Dom by SurfaceTravel
We did have a misunderstanding about the price. I had found this place on the web earlier in the trip, but didn't get around to booking it until reaching the Cologne airport train station (where we had dropped off our rental car). I called them up on the mobile, got some room options and some prices. The price sounded really good, so we booked a Superior Double, and I did ask twice, "This price is for both nights, right? We're there for 2 nights." Answer, "Yes". Upon check-out, we were astounded that the price was, in fact, for each night, not both nights. Well, I argued because I had indeed double and triple checked this when I booked it over the phone. So we ended up negotiating and we ended up paying about 30% more over my understood price, much less than their 2 nights' price.
I would still stay there again. It is excellent, but perhaps not quite the value for money it might have been. Theme: HotelPrice: US$180 and up » Currency ConverterComparison: most expensivePhone: +49 (0)221 2701Directions: Right downtown across the street from the Dom and one block west on Trankgasse from the Hauptbahnhof (main train station).Website: http://www.excelsiorhotelernst.de Other Contact: info@excelsior-hotel-ernst.de
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