Hilton Cologne

5 out of 5 stars5 Stars

Marzellenstrasse 13-17, Cologne, North Rhine-Westphalia, 50668, Germany

4 Reviews

Hilton Cologne
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93%

Satisfaction Excellent
Excellent
41%
266
Very Good
40%
254
Average
12%
81
Poor
3%
21
Terrible
1%
12

Value Score Great Value!

Costs 29% less than similarly rated 5 star hotels

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Good For Solo
  • Families84
  • Couples81
  • Solo85
  • Business77
  • rajiv00's Profile Photo

    Nice hotel in the heart of Cologne

    by

    I have been loyal to Hilton hotels (and their family hotels) for over 5 years now and the Hilton Cologne was a typical Hilton with standard professionally expected service and amenities. The location is very good, 3 blocks from the railway station and 1 block from the Dom (Cathedral).

    It's about Euros 9-10 taxi ride to where all the night life is (near Rudolphplatz) but otherwise, perfect location.

    Unique Quality: Great views of the Cathedral and the other churches in the area. The reception staff are extremely helpful and efficient and cover for the lack of concierge (which is replaced by a limited choice computer-concierge machine).

    Directions: The location is very good, 3 blocks from the railway station and 1 block from the Dom (Cathedral).
    It's about Euros 9-10 taxi ride to where all the night life is (near Rudolphplatz)

  • Nemorino's Profile Photo

    Hilton Cologne

    by

    Photos:
    1. Entrance to the Hilton Cologne
    2. One of their larger conference rooms

    I've never stayed overnight at this hotel, but I once did a presentation here and found it very convenient.

    I used one of their smaller conference rooms (much smaller than the one in the second photo) and had no trouble rearranging the furniture so people could sit in a circle and not just look at the backs of each other's heads.

    The only time I ever stayed overnight at a Hilton Hotel was when I had a seventeen-hour stopover at O'Hare airport in Chicago before my flight departed for Frankfurt. It was expensive, but worth it since I was able to catch up on my sleep after a week at a convention in San Antonio.

    In Cologne I rarely find it necessary to stay overnight in any case, since there are direct ICE trains to Frankfurt on the new high-speed line at least once an hour until shortly before 11 in the evening.

    (But if you miss that one you've got a problem, since the next train goes along the old Rhine River route and takes two hours and twenty-four minutes to get to Frankfurt, arriving at 2:17 if it's on time, which it wasn't the last time I took it.)

    Directions: Close to the main railroad station.
    GPS 50°56'34.31" North; 6°57'21.47" East

  • MacDaddie's Profile Photo

    Good hotel close to train station

    by

    Always have had good stays here.....its very convenient to the train station. Literally two blocks away...about a 5-6 minute walk. See the Cathedral as you walk out of the station.

    Decent workout facility that the hotel allow you to use late, which is a huge plus in my book. Buffet breakfast is also generally very good in the morning. Rooms have always been very clean and the staff is generally pleasant.

    Directions: if you walk past a McDonalds IN the train station on your way out the door - your going the wrong direction. Dom Cathedral should be on your left when you exit. Down the street with the taxi's and at the light go to the right and half a block - Hilton

  • Geoggirl's Profile Photo

    A Beautiful hotel with a perfect location

    by

    We were there for a one night stay and loved this hotel. The service was wonderful at all times. The location was just steps away from the Dom and also very close to many restaurants and shops. The room was very modern and attractive.

More about Hilton Cologne

Very poor for a Hilton - try the Hyatt instead

by TripAdvisor Member nollag

Stayed at the Hilton Cologne for a weekend in December with Mrs. Nollag to visit the Christmas markets. One night was at their pre-paid rate of €148, and the other was on points.

Overall rating: 2/5 – this hotel is well below standard for a Hilton

Detailed review:

Directions from the hotel: 1/5 – Poor. I was told it was a block away from the main railway station. Had to keep asking locals for directions.

Check in: 1/5 – three staff talking amongst themselves when we arrived. I eventually had to interrupt them, very politely, to get someone to attend the booking. The check-in girl could not find my reservation, at first, and then there was no upgrade available. No instructions in terms of how to find things like the elevators, the gym, or where breakfast was served

Room: 3/5 – good clean room. However the bathroom was small, the shower door did not close, and the storage space was limited. Tried to work the coffee machine but gave up in frustration. The instructions for the room safe did not match the key pad on the machine, and it took two visits from the front desk to figure out how to operate the machine. No apologies offered. Insufficient towels and toiletries – had to call housekeeping for more.

Gym – 0/5 – poor facilities. Only opens at 10am !!!! No complimentary water available, but you can purchase mineral water for €1.50 a time.

Breakfast – 1/5 – poor service. Front desk at breakfast spoke no English at all, other than to take your room number. Serving staff seemed quite happy to take orders, which in my case were for simple things like more milk, or fruit juice, but never got round to fulfilling them. The table next to ours was cleared while the diners had gone to get something more to eat, despite the lady leaving her handbag on display at the table

Lobby bar – 5/5 – Philipo and Thomas were excellent, and really knowledgeable local guides. More staff like this needed


Exec Lounge – 0/5 – none available

Check out – 4/5 – good service from Theresa, who asked me how the stay went, and was very understanding when I listed my concerns in a quiet and respectful manner. She then gave us a small gift from the hotel, some chocolates, and promised the hotel manager would call. She also wrote off the bar bill. The Operations manager called me within 24 hours, but I have yet to call him back. So at least they are trying to make amends

Overall, I think I’ll stay at the Hyatt next time though!!! Looks like a much better location also, overlooking the river.

Good central location

by TripAdvisor Member ExitSeat

Three night stay at Hilton Cologne during visit to Christmas Markets. Room only rate of £84 per night booked through Expedia.

Hotel easy to find and just a five minute walk from the main station. No wait at check-in. Staff were friendly and helpful with directions to room and restaurants.

Room was clean. Sufficient hanging space but no drawers at all in desk or next to bed. Closer inspection of the bottle of water revealed a 5 euros price tag.

Restaurant Konrad only used for breakfast (22 euros!). Good selection of cereal, fruit, cold meat, cheese, bread, hot food. Tea/coffee served promptly.

Bathroom well lit and with heated towel rail. Shower fitted halfway along bath so not easy to use with fixed shower screen. Toothbrush arrived within ten mins of request.

Room service arrived after stated 25 mins. Food was hot and well presented on trolley.

Check-out efficient.

Although all conference facilities appeared to be in use every day the hotel didn’t feel full. Other guests were mix of business and pleasure visitors. Ten minute walk to choice of good restaurants.

Nice, but not German

by TripAdvisor Member odog828

After several wonderful German hotels, we didn't really want to stay here, but it was all that was available for the price in Cologne. The ambience of the small hotels is so nice. We were pleasantly surprised at the friendly and helpful staff. Room was small, but adequate, with a nice bathroom. Also, a breakfast wasn't included, which seemed to be usual in German hotels. Great location, just a block from the train station and a block from the Cathedral. Easy walk to everything to see in Cologne.

Too much for the basics

by TripAdvisor Member Happyhubby&Daddy

The room was very clean, bed comfy, and the bathroom above average. Yes, the location cannot be beat if you are a tourist...
As the previous reviewer stated, this is a BUSINESS hotel...read..nothing is included! To use the wifi was ridiculous..as was the breakfast...
There is a place for internet just down the street that charges 1 euro for a half hour versus 25 euros to use the internet in your room..
Overall, very clean and quiet..

perfect stay for Xmas markets

by TripAdvisor Member Countrymaid

Last weekend in November for the Xmas markets.Well worth spending a bit more for a decent hotel. The Hilton is 2 minutes from the main railway station.The staff are happy.professional and helpful.The twin-bedded room was simplistic luxury with really comfortable beds...so comfortable that after a full day exploring the town ,alternatively washing food down with beer amd Gluhwein, we couldn't be tempted to leave them and fell asleep before 10pm!

Comments

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 Hilton Cologne

We've found that other people looking for this hotel also know it by these names:

Hilton International Cologne
Cologne Hilton International
Hilton Cologne Hotel Cologne

Address: Marzellenstrasse 13-17, Cologne, North Rhine-Westphalia, 50668, Germany