Very poor for a Hilton - try the Hyatt instead
Stayed at the Hilton Cologne for a weekend in December with Mrs. Nollag to visit the Christmas markets. One night was at their pre-paid rate of €148, and the other was on points.
Overall rating: 2/5 – this hotel is well below standard for a Hilton
Directions from the hotel: 1/5 – Poor. I was told it was a block away from the main railway station. Had to keep asking locals for directions.
Check in: 1/5 – three staff talking amongst themselves when we arrived. I eventually had to interrupt them, very politely, to get someone to attend the booking. The check-in girl could not find my reservation, at first, and then there was no upgrade available. No instructions in terms of how to find things like the elevators, the gym, or where breakfast was served
Room: 3/5 – good clean room. However the bathroom was small, the shower door did not close, and the storage space was limited. Tried to work the coffee machine but gave up in frustration. The instructions for the room safe did not match the key pad on the machine, and it took two visits from the front desk to figure out how to operate the machine. No apologies offered. Insufficient towels and toiletries – had to call housekeeping for more.
Gym – 0/5 – poor facilities. Only opens at 10am !!!! No complimentary water available, but you can purchase mineral water for €1.50 a time.
Breakfast – 1/5 – poor service. Front desk at breakfast spoke no English at all, other than to take your room number. Serving staff seemed quite happy to take orders, which in my case were for simple things like more milk, or fruit juice, but never got round to fulfilling them. The table next to ours was cleared while the diners had gone to get something more to eat, despite the lady leaving her handbag on display at the table
Lobby bar – 5/5 – Philipo and Thomas were excellent, and really knowledgeable local guides. More staff like this needed
Exec Lounge – 0/5 – none available
Check out – 4/5 – good service from Theresa, who asked me how the stay went, and was very understanding when I listed my concerns in a quiet and respectful manner. She then gave us a small gift from the hotel, some chocolates, and promised the hotel manager would call. She also wrote off the bar bill. The Operations manager called me within 24 hours, but I have yet to call him back. So at least they are trying to make amends
Overall, I think I’ll stay at the Hyatt next time though!!! Looks like a much better location also, overlooking the river.