Blue Palace Resort & Spa

5 out of 5 stars5 Stars

PO Box 38, Elounda, Crete, 72 053, Greece
Blue Palace, a Luxury Collection Resort & Spa
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90%

Satisfaction Excellent
Excellent
58%
430
Very Good
22%
168
Average
10%
77
Poor
5%
37
Terrible
3%
26

Value Score Average Value

Similarly priced and rated as other 5 star hotels

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Good For Business
  • Families73
  • Couples83
  • Solo62
  • Business100

More about Blue Palace Resort & Spa

Wonderful!!!

by TripAdvisor Member Hitchins

We went to the Blue Palace from 26th July until 2nd August for our honeymoon, and we loved every minute. The rooms were tastefully decorated and the private pool was great (get some li-lo's). We were lucky as we had a room at the end and miles away from the funicular, felt quite sorry for people with pools near that as you don't get much privacy. I recommend you have your beakfast on your terrace rather than the buffet, we did and it was a lovely way to start the day. To eat regularly in the hotel is very costly, but a five minute walk down the road is Plaka which has some quaint little restaurants, great if you like fish! And if you prefer something a little more lively, take a taxi into Elounda, really nice, not too hectic either. Taxi cost 6 euros and took about 10-15 minutes. I must say when we were there the hotel was full but there was no problem with children and sunbeds etc, the children there were very well behaved and not left to run riot. The only problem that we had towards the end had nothing to do with the hotel but more the people in it, other guests were very ignorant and dare I say it snobby! I think it was because me and my husband speak with a very Yorkshire accent and tend not to dress ourselves top to toe in gold! But if ever we said hello to anyone we were just looked at, at the end of the day we paid the same money as other people! But that was my only gripe, I could not recommend the Blue Palace enough and I long to return.

all the hype for nothing

by A TripAdvisor Member

we just came back from our trip in crete last weekend. blue palace was the first hotel we stayed and later we changed to another hotel.
i agree with some of the critics of the blue palace posed in this cite. it looked very enticing on the brochure, but on the bruchure or publicity they never mention there is a road cuts through this property. you might very well end up with a road connects with your infinity pool (which is about 2 1/2 meter all around). we had a seaview superior bunglow with pool. our view was mostly the road infront of us. their soundproof system was poorly designed. while you were in your room, you would hear kids passing by the hall way, or your upstair's neoghbor moving around their chairs!!
the reservation manager was never transparent about the rates you will pay. first he quoted me that for the superior bungalow with pool for 740 euro, then i told him i saw the online rate of 540 euro, then he said ok. but he didn't mention the starwood preferred guest rate of 440 at high season, 170 at low season.(it is not worth to get the pool, we never even set foot in it, most of time,you will be by the beach and next to the main pool)
we were charged 110 euro to just have a rollaway bed for our 4 years old daughter, initially the reservation manager quoted me of 180 euro to just add a rollaway, can you believe that? i will say this hotel is only worth paying 200-300 euro per night, above that it is not worth the 500 or 740 euro they want to charge you!
another really big problem that the others didn't mention is that their location (in the north bay facing east) is terrible with the north (sometimes north west)winds on crete island, their beach often gets 100 and above kilometer wind blowing at you, it is really an effort to just keep your things together and not let them fly away, when you come out of swimmimg pool with wet hair, the strong wind really gives you a headache! because of this reason, later we changed to elounda bay palace hotel shelted in a bay with high montain behind), which was more protected from the north wind you often get on the greek islands. the blue palace do have wonderful views of scenary if you are ready for the 100 or plus kilometerwind and a road cuts infront of your view
this hotel seems very designed and sleek, but there is lack of thought in the dealing with winds situation and noises. given the quoted price you will definately get better hotel and service elsewhere.
the only ok restaurant is the isola grill which serves decent food which is slightly overpriced. don't even bother with the blue door, the grilled octopus was very hard to chew, the fresh fish (very small one) will cost you 50 euro. one thing i must say that near the elounda area the food is really so so. nothing to get excited about.
over all, we will not go back to this hotel. there are other better options in crete.

NOT worth the money.

by A TripAdvisor Member

My wife and I recently visited Crete and stayed at the Blue Palace. The condition of the resort is very nice given it is only a couple years old. The amenities are nice, the restaurants are good, but overpriced, and the rooms are clean but relatively small.

The photos on the website are very misleading. The biggest disappointment was the room with private pool. The private pool is definitely not worth the extra money. The pool is nothing more than a wading pool, less than 3 ft deep and only as wide as the room (less than 10 ft across, and less than 10 ft deep). The photos on the website make it appear that the pool is much larger. You cannot swim in it, it feels more like a jacuzzi (without the jets). As for privacy, the neighbors pool is separated by a wall that is only about 12 inches higher than the water level. I found the people in the room next door sitting on what was supposed to be the wall separating our pools, with one foot in their pool and one foot in my pool. Zero privacy! There is a row of pools, and you can see all the way to the pool on either end of the row.

The resort is near a town called Plaka, it's about a 300 meter walk. The town consists of a couple restaurants with average food, poor wine/drink menus and bad service. There are a few small hotels, apartments, and a few abandoned buildings. The next town over is a 10 euro cab ride. You can rent a car from Hertz which is delivered directly to the hotel. Very convenient, although the hotel marks the price up to where a sub-compact costs 55 euro per day. Without a car, there is not much to see. The view is nice, but not much to look at for more than a day or two.

The pool by the hotel is nice, although it's virtually impossible to find a lounge chair bet. 11 am and 3 pm. They are all occupied, many by children under 12. There is a kid's pool further down, which is large and good if you have children. The beach is rocky and very small. There are lounge chairs, but we were not able to find a chair by the beach during our entire stay. Again, many occupied by young children. You cannot lay on the beach, and when the lounge chairs were all occupied, the only option was to lay on the grass behind the beach or lay on the cement by the pool. Not well thought out.

We ate at two of the restaurants and the prices were ridiculous even considering that the food was very good. The wine list is extensive, but marked up 3 times.

We ended up cutting the last night off the trip because we were so disappointed with the hotel. If you bring children, the resort is okay (but very overpriced). If you are not bringing children and you want privacy, quiet, things to do besides laying in the sun, Blue Palace is not the place to be.

Fantastic holiday

by TripAdvisor Member kris5

My wife and I have just returned from a fantastic two break at the Blue Palace in Plaka. The hotel is only a few years old so benefits from a very modern design. We stayed in a room without a pool and this was excellent and very comfortable. We were intending to upgrade to a pool room for the second week of our stay but decided that this did not look worth the money as the pools were not that private and we were enjoying spending most of our time down by the pool and beach. The hotel has two pools but we spent most of our time in the lower pool which was very clean and refreshing.

We stayed B&B and the breakfast was excellent as was the lunches. In the evenings however we would venture out to eat in Plaka (5 min walk), Elounda (5 min taxi €6) and Agios Nikolaos (20 min taxi €12) and had some wonderful meals. One of the things we really liked was the quieter location of the hotel away from the busier towns but also within easy taxi reach of them when required. The hotel does have a number of restaurants but the prices were very high in comparison to the local restaurants, however we did eat in the Asian restaurant one evening for a change and this was very nice (especially the sushi). It was very easy to organise taxi's through the reception and they were generally picking you up with 15 mins.

The hotel has a lovely bar with a Moroccan decor feel with amazing views overlooking the island of spinalonga. The prices of drinks were higher than the local prices but if you are used to London prices then they were pretty much the same and nothing less than you would expect from a 5* hotel.

Service was first class, efficient and friendly. The hotel also has a Spa and their treatments were also very good.

This was a great hotel to visit as a couple but I would also recommend this hotel for people with children. The staff really make an effort with children and I was very impressed by this. However, the hotel is not overrun with children to its also good for couples.

Fantastic hotel, fantastic holiday and we have put this on a list of the hotels that we will definitely return to.

Absolutely Love it!

by A TripAdvisor Member

My husband and I just returned from a 5 day holiday at the Blue Palace to celebrate our anniversary and had a fantastic time. The overall experience was sheer relaxation and one we highly recommend to those searching for a laid back and relaxed holiday in a gorgeous setting. The actual resort itself, from the architecture, design and pool & gym facilities were superb and one that definitely merits being a 5 star luxury resort. After reading a few of the reviews complaining about cocktail prices, I just have to say, you’re coming to a 5 star resort, if you’re paying that much for a room, you should expect to pay an amount proportionately for your drinks and food…it shouldn’t be a shocker! Being Starwood gold members, we were upgraded from a regular room to one with a private infinity pool – and while it was 4 rooms down from the elevator going down to the beach, we didn’t feel any lack of privacy and enjoyed every dip in the pool from sunrise to sunset...just be ready because the water is really salty in this pool. I recommend requesting a room that is specifically not near the road and at least a minimum of 3 rooms down from the main elevator. While the service we experienced was fantastic, especially from the front desk and waitresses at the main pool bar outside the lobby, the one strange thing we found was that no one at the hotel would recommend any other restaurants other than the ones inside the hotel…they need to fix that! The only person who gave us some recommendations was Gianni in the jewelry shop, who is an interesting character and actually gave great recommendations! I highly recommend going to the Jetty at the Elounda Beach Hotel for drinks at sunset; as you sip your cocktails in the middle of the ocean and watch the moon rise, it’s an experience not to be missed. The only complaint we have is the food at the Blue Door restaurant, which while the setting is very rustic & romantic for dinner, the food was pretty tasteless. Lunch at the Isola restaurant above the pool is good, but I would recommend going outside the resort for dinner.

Nice but wouldnt return

by TripAdvisor Member perkypeach

We stayed at the blue palace for 1 week in May. Booked a room with a private infinity pool but really one could say it is just an extended tub or jacuzzi at the end of your room the walls that divide the pools are very very low which puts privacy to a min level. Also the hotel gardener had a tendency to peep in whilst you were on your terrace or in your pool so definately not appropiate to sunbathe topless which you should be able to do if the room was as private as marketing promoted. We were quite fortunate having req a room in advance as far away from the funicular lift as possible but for those people who were unfortunate to have been put there it really was a complete nightmare. People constantly looking at you from the lift and the constant burring of noise from the lift. There is only 1 lift in the hotel down to the beach and really is very slow and boring.

The hotel rooms were decorated to a high standard with nice furnishings sadly fruit in room replaced only once during our stay. The bathroom has a walk in rain show and you can even open a window so you can have your shower without missing your sea view also there was a lovely range of complimentary Molton Brown bathroom goodies.

Sadly the rooms were poorly soundproofed and you could hear the neighbours and anyone who was outside in the corridor.

Breakfast Buffet was good and plentiful pancakes made only to order there was only 1 woman making them or reheating them??? which was a bit of a joke as there could be 10 people waiting at any one time.

Restaurants in my opinion overpriced uninspiring and the waiters didnt know the menu. Plaka the small village nearby was worth visiting in the evening for fresh fish and a nice atmostphere which was certainly lacking in the hotel.

In my opinion the hotel had an empty feel to it and the staff although they tried they were generally young and inexperienced and a little snooty at times and if you are used to staying in luxury hotels you will notice that they dont provide the service that one can expect from a hotel in this price bracket.

To summarise this is a nice hotel but just doesnt make the grade missing out on those fine details that make a true luxury hotel. Having travelled extensively throughout the world I wouldnt stay again at the BP the price just doesnt justify the service and quality

Try Dubai or the Penisular Bangkok instead the hotels are far more superior and provide an impeccable friendly service that the BP cannot match

Not good for Honeymooners -- Kids everywhere!!

by A TripAdvisor Member

My husband and I were so excited to go there as part of our honeymoon. Little did we know that it is out in the middle or nowhere and it's a family resort -- similar to an all-inclusive Vegas resort. The resort itself is huge and beautiful, but the beach is all rocks and you can't get a beach chair (at the beach or the pool) to save your life. From the advertisement, we thought it would be a luxury spa/resort, but with all the kids running around, there was no privacy. If you wanted to go anywhere outside the resort, you'd have to rent a car or taxi for over $85 a day -- twice what you'd pay if you rented a car in Iraklion (which is 1.5 hr. taxi ride away). We also booked a room with a private pool -- it's not at all what you think -- there is a small partition between rooms and the "private pool" which is more like an extended tub off the balcony.

If they were to separate the adult part from the kids part of the resort -- we acutally would have stayed the full time -- instead, we were so miserable, we cut our trip short.

a beautiful few days

by A TripAdvisor Member

We thought the hotel was lovely. The private infinity pool was a real treat. We did not eat at the hotel restaurants (although room service was quite good) -- we spoke with other guests who had problems with a maitre-d with attitiude and overpriced (even for a five *) meals. We did have EXCELLENT meals at Georgios at the Plaka (walking distance). First, for lunch after visiting Spinalonga (well worth the excursion), and the next night for dinner. Too far from from the tourist attractions on Crete - we decided to just hang at the beach and enjoy the amenities of the hotel. We didn't see much of Crete, but really enjoyed the resort. Only complaint - the funicular was slow, hot and unenjoyable (it's supposed to be scenic!). Still, a really nice few days.

Great Hotel

by TripAdvisor Member Password11

Just back from a 2 week holiday at the BPR&S and had a great time.
My initial reaction was surprise how big the resort is but after a short exploratory walk or golf buggie ride! you get to know were most things are. We had a room with private pool, I would recomend having a room either from room 201 to 216, as these are closest to the pool /beach and shorty walk to the lift for reception. I had planned to upgrade to a suite however the standard of the bungalow was fantastic, with possibly the coldest air con I have ever experienced, which was perfect as it was hitting 40 degrees at 10am!!
The Breakfast was fantastic, huge variety. Lunch by the pool too was very good, fantastic service although expensive yet limited wine selection wasnt the best. The choice of dinner venue was also impressive. Asia Blue was very good, Blue door, expensive for such average food and L Orangerie was good and has to be tried at least once, again expensive poor wine selection.
Like most people we walked to Plaka and had great meals at Palirria, for a lot less.
If bored, do the Spinalonga trip and the fishing trip was excellent too.
Overall a very high standard hotel with great service.

NO value for the money

by A TripAdvisor Member

Went for our honeymoon, booked this property after doing alot of research.

We found the hotel service extremely poor. At check-in we were put in a room that was right beside the main road. As soon as we saw the room, we asked to be moved but were told this was the only room available. We didn't sleep the entire night due to noise (I thought it was interesting that none of the marketing materials explain that there is a main road that cuts through the property).

My husband spoke to the GM the next morning, and we were then moved to another room, which was much better in terms of noise, but still did not provide us with too much privacy. (All the marketing materials present a property that will surpass expectations, soothe and inspire - not so!)

We had booked a suite with a private pool which was presented as "a private infinity pool that looks like it merges seamlessly into the sea". Unfortunately the suite we had made it seem like the pool merged seamlessly with the road below, and the elevator (filled with other hotel guests that had a very clear vision of our private pool, veranda, and could even see inside our room)!

We tried every restaurant in the property and found the food to be quite average, and the service incredibly slow - especially given the prices!

The bar service was horrific - sometimes it took up to 30 minutes to get a drink. Not to mention the unbelievable prices ($50Cdn for a Grey Goose Vodka - we were not even warned prior to receiving the drink and the bill!)

When we expressed our concerns to the General Manager he said he was very surprised, but did nothing more than to give us to Facials at the spa (a value of about $150Cdn, after we had spent over $8000 at the property).

I am extremely surprised/disappointed at the level of service and quality of the property given that it is a five-star Starwood, and given the amount of money we paid to be there.

I would never return, nor recommend this property.

Photos

Plaka villagePlaka village

Elounda Beach w/giant Orno Thriptis on horizonElounda Beach w/giant Orno Thriptis on horizon

hotel jettyhotel jetty

Mosaics, Spinalonga, CreteMosaics, Spinalonga, Crete

Forum Posts

BLUE PALACE HOTEL

by 8BALLUK

Hi everybody

I am interested in staying at the Blue Palace Hotel in Crete. I understand its a health spa kind of place. The pictures of this hotel look great and the views look fantastic.

Has anybody stayed there. Does anybody have any details on the place regarding things to do and see etc.

Thanks

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 Blue Palace Resort & Spa

We've found that other people looking for this hotel also know it by these names:

Blue Palace Resort And Spa
Blue Palace Hotel Elounda

Address: PO Box 38, Elounda, Crete, 72 053, Greece