Danubius Health Spa Resort Helia Budapest

Karpat u. 62 - 64, Budapest, 1133, Hungary
(4 star hotel)
#50
Rank 50 of 575 hotels
in Budapest
Good (3.0 out of 5.0) 2 reviews
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RhineRoll's Profile Photo

A Mixed Bag -- Some Good, Some Bad

Bad (2.0 of 5.0 stars)
by written on August 17, 2008

I stayed here for 4 nights in August 2008. I chose this hotel due to its location being a compromise between the inner city and the Sziget Festival site. I did not really use any of the thermal facilities. My room was okay, good wheelchair access in the bathroom. Good breakfast.

Up to this point, I'd give the place a solid "satisfied" rating. However, there are cons to be reviewed: First of all, the air conditioning is not working well -- when it gets hot in Budapest -- and it frequently does so during summer -- this is a problem. It was always too hot in my room even though I set the airconditioning to maximum level -- the technician which I had called told me it was working fine, just not performing any better.

The next negative thing is the inability of the management to take responsibility for mistakes by compensating their customers for them. In my special case, I had ordered an early room breakfast on my day of departure -- there was a special form for it which I filled out and handed it to the check-in on the day before. On the morning in question, nothing was brought to my door, and due to my early departure, the buffet restaurant wasn't open yet.

Mistakes do happen. What discerns good standards from poor ones, however, is the way they are dealt with. My complaint was dealt with in a way that you could compare either with Fawlty Towers, or the earlier Communist Regime covering up a mistake, or Donald Rumsfeld's very special way of showing responsibility when apologizing for errors without doing anything about them.

I got a totally inadequate reaction as they first simply denied the facts, then said they were sorry but that was it for them. I asked that the price for one breakfast be deducted from my bill which they refused by repeatedly stating that I had an all-inclusive price. This really made me mad because it showed they simply did not understand what I was demanding and why I was demanding it. Instead, I was offered a piece of cake for my trip to the airport. Fawlty Towers, indeed!

Unique Quality: Pros: Thermal facilities, good breakfast, good all-round value

Cons: a/c too weak, out of town, management has Communist customer relationship attitude

You will find better value for money, especially if you don't need the thermal baths.

MelanieBee's Profile Photo

Hotel Helia

Great (4.0 of 5.0 stars)
by written on January 28, 2006

This is a large conference hotel which was very quiet during my stay. Most rooms have a view over the Danube to Margaret Island. The rooms were a good size and very comfortable. A massage and also an aroma bath treatment was included in my stay, as well as breakfast and a lunch or dinner each day. (Lunch and Dinner is normally priced at 4900 HUF)

Although the hotel is out of the city centre, it is only about 5 minutes walk from Dozsa Gy ut Metro station on the blue line, and trolley bus 79 stops just around the corner from the hotel outside a convenient supermarket. This bus also goes past Heroes Square and the City Park.

Unique Quality: Dentist, Hairdresser and Spa and thermal pools on site!

Directions: From Dozsa Gy ut metro station, take the Drava ut exit and walk in the direction of the Danube. Turn left at the Profi supermarket and you will see the Hotel on the opposite corner on Karpat utca. Trolley bus 79 stops outside the supermarket.

Nearby Danubius Health Spa Resort Helia Budapest

Danubius Health Spa Resort Helia Budapest

We've found that other people looking for this hotel also know it by these names:

  • Danubius Health Hotel Helia
  • Danubius Health Budapest
  • Danubius Health Spa Resort Helia Hotel Budapest

Address: Karpat u. 62 - 64, Budapest, 1133, Hungary

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Amenities at Danubius Health Spa Resort Helia Budapest

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Pets Allowed
  • Continental Breakfast
  • Shuttle Service
  • Bar / Lounge
  • Free High Speed Internet

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