on April 7, 2006Service. Exemplary. Even if:
(a) United Airlines hadn't lost our baggage (which the concierge desk tenaciously pursued for three days until its arrival); or
(b) our plane hadn't been delayed over 5 hours (causing us to miss our concert at the State Opera House, upon which the Four Seasons employed their considerable weight to acquire balcony seats to a sold-out concert the following evening),
I'd remain perfectly convinced that we'd received the best patron service to date.
In the pre-planning stages, Four Seasons was helpful in procuring dinner and event reservations, not only for our stay in Budapest, but also for our cycling tour in Northern Hungary. Speaking of cycling, they tolerated our road bikes (and the accompanying sizable bike cases), conveniently storing both without being asked. While my husband and I were off cycling, the Four Seasons graciously kept our excess baggage until our return. And upon our return, we found thoughtful gifts, including champagne to celebrate our first anniversary. Chocolate covered strawberries, cookies and other Hungarian treats appeared each night thereafter.
My husband and I could only be classified as "difficult" clients at best and the Four Seasons rose to and superseded the occasion.
The only downside. If you crave immersion in decadent art nouveau, the experience ends once you leave the ground floor. Yet, pains of "art nouveau" withdrawal are felt only for a moment. The bedroom and bathroom offer modern luxuries that more than compensate.
Location. Perfect. Situated on the Pest side, within minutes you can reach the Chain Bridge, cross the Danube and find yourself wandering the Buda side. The best of Budapest's markets, theaters, night clubs, museums and restaurants are all within walking distance.
Advice. Even if capable and willing to do the groundwork and make reservations (as I am), request that the Four Seasons make the reservation on your behalf. The hotel is highly respected within the community and as such, their clients are treated exceptionally well. We were cared for as royalty everywhere the Four Seasons had made our reservation.
