Arrogant service & no hot water or heating
by TripAdvisor Member AltChic
Stayed in a Rose Cottage. There was no heating and a leaking radiator which made the carpet wet. Some plug in heaters were provided. There was also no hot water and this was not resolved for our one night stay.
The staff in the Lady Helen Restaurant were arrogant, rude and argumentative, the menu was over priced and lacked choice. We finally walked out and went to the Golf Club restaurant where for both dinner and breakfast the service and food were outstanding.
The manager was accommodating when we met him in the morning and reduced out bill but we would rather had paid the full amount and received the luxury accommodation we were expecting from this brand as Hilton Diamond Club members
Warm, friendly and a real treat
by TripAdvisor Member mrsatroy
My sister and I spent took a mini break to Mount Juliet and I couldn't fault the experience. We arrived around 12 and as our room was not ready we had coffee and fresh scones in one of the many drawing rooms in front of a roaring fire. Our room was ready within a half hour and our bags were delivered promptly by the bell staff. I had 2 treatments at the nearby spa which were wonderful and much appreciated as I am 8 months pregnant! I would advise if you intend to have some treatments at the spa that you book them well in advance. We had dinner in the evening in the Lady Helen restaurant and it was lovely, particularly as we had a table by the window and could look out across the sweeping countryside. Our room was very comfotable and the big fluffy feather pillows and duvets were a welcome relief from the usual sheets and blankets encountered at most hotels. Breakfast was delicious with a great choice, with lots of fresh fruits, breads, danish pastries as well as a choice of hot dishes. All of the staff we met were pleasant and courteous and went out of their way to make our stay as pleasent as possible. I am looking forward to a trip back soon!
A lovely place
by TripAdvisor Member mariacnn79
We visited Mount Juliet for 2 nights in May and it was just as beautiful as described.From the moment we got out of the car to the moment we left, the service was flawless.It so so beautiful, relaxing and gorgeous countryside. The hotel offers such activities like fishing, horse -riding golf. So we went horse-riding, walking, ate, drank, relaxed and then did it all some more in the most beautiful away from it all place I have been so far in the whole of Ireland.
So not impressed
by TripAdvisor Member DannyCork
I recently stayed in Mount Juliet as I was attending a wedding which took place there. The wedding rate was by no means cheap and I was very much looking forward to it, but truthfully I came away feeling disappointed and looking forward to going home.
Mount Juliet lacks atmosphere and is badly in need of a refurbishment in parts. The reception/sitting rooms are gone beyond shabby chic and the furniture is very much like a mixture of a bit of this and that.
Upon arrival, the reception area is a little room into the right of the entrance hall and I was left to my own devices to find where my bedroom is (just follow the corridor, the receptionist told me) and no one offered to assist with my bag and suit carrier.
Following a late night I missed breakfast so decided to order sandwiches and tea at around midday along with other wedding guests who missed breakfast too. I decided to pay my bill and pack the car beforehand and discovered that I had been charged for breakfast! Before departing, I finished my sandwiches and tea along with other guests, however we had to ask for the table to be cleared after 30 mins of finishing as others joined us and were about to order.
A word of warning to others, take your euros elsewhere as there are so many beautiful new and existing Hotels around Ireland that can offer so much in terms of service and facilities than Mount Juliet can.
I certainly wont be going back .
very, very nice
by TripAdvisor Member Bucksmom
We spent four nights at Conrad Mount Juliet and it was a very pleasurable experience. Staff in all areas, especially restaurants were very accomodating and went out of their way to please. We stayed in the Hunters Yard rooms were nicely and comfortably appointed, not lacking for ammenities. AM and PM maid and towel service was appreciated and a real plus. My husband golfed and I went riding all four days. Equestrian facilty was well run, I greeted my tacked and groomed steed every morning at 10 for three hours of guided estate riding--which was very pleasant and well paced, many good oppotunities for cantering and galloping and long trots on estate paths.
The property is beautiful and well maintained, very quiet and serene.
Service and staff at the President's Bar were good, food was prompt and quite good, dinner in Kendals was great service and food was very good. Lady Helen Dining room in main house was a little overrated, but not terrible. I don't really enjoy that level of pretense when dining, so if we were to go back I would probably skip Lady Helen dining room, and opt for the more casual Kendals.
Mount Juliet estate is a lovely place to spend a few days.
Sign in with Facebook
