Please do not be fooled by the glamorous and sophisticated website which gives the appearance of and I quite “a superb boutique Hotel”. The website designers have done a fantastic job of polishing you know what.
Once pas the reception which in farness was hosted by a truly charming and very helpful young lady who could not do enough for us, the cracks started to emerge.
From the uncomfortable narrow stairways and hallways, to the door of our room (very old laminated hollow frame - cheap) which would not close unless locked, we were already unsure about the quality of the accommodation before we set eyes on the room itself.
The bed had been given their “new” colours and sheets about 3 years before our arrival (in the brown shade you see on the website). What you do not see on the website is the ripped and torn dress cushions that decorate the bed itself, the broken and stained cheap lampshade on the bedside locker (which rocked due to an uneven floor) which would not sit properly on the lamp itself, the horrible yellow stains on the bed sheet underneath, or feel the creaking noise of the dilapidated bed underneath you when you climb onto it.
Then there was the issue with the bathroom. Upon getting to a hotel I like to shower and freshen up. This would have been an option had the water been running. I phoned reception to enquire and I was told the plumber was on his way and the water would be back on in an hour’s time. One hour passed and we waited to get washed up before going out for a meal. Still no water, despite assurances from reception that it was being sorted.
The next morning when I woke I again tried the taps, without success. So from 2 o clock on Saturday afternoon to 12 noon on Sunday, there was no access to running water.
The décor in the bathroom was supposed to be “old charm” with Victorian fittings etc, which would have been lovely if it weren’t for the disgusting black grout everywhere, the exposed fittings behind the sink and toilet, the damp on the ceiling, the tired and dated shower etc etc.
Then there was the issue about the hotel car parking. The car park consisted of a narrow back entrance to the hotel, which fitted two cars beside each other at a squeeze, and 3 along. So if you were first in you had to wait until the cars behind you were all moved out of the way first. This would be fine if firstly the man designated to do this was around, or secondly he had access to all the car keys, otherwise this was a waste of time.
The second issue with the “car park” was that it was actually doubling up as the smoking/outside entertainment area for the downstairs night club!. I had known about the existence of the club and was fine with this and fully expected to hear late night revelling going on as we intended to be a part of it. However, what we did not expect was to have our new car parked in the middle of an area full of smokers and drunks, with glasses being dropped, drink spilt, cigarettes put out on goodness knows what etc etc. Quite unbelievable.
Breakfast was served between 8 o clock and 10 which seemed fine. Upon entering the dining area, there were no tables with a complete set of cutlery, butter or jam, etc etc. There was one man servicing the whole area before the receptionist had to chip in. When we arrived there was no cereal of any kind left, no ham, salami, or cheese selection left, no croissants left, no other pastries etc etc. Oh and the coffee was luke warm at best. Breakfast consisted of asking for each of the items above to be brought from what seemed to be the other side of the world given the time it took, so a very long, tedious and drawn out process indeed.
Overall a thoroughly disappointing experience, not to be recommended to anyone you would consider a friend.
Grafton Street, Dublin, County Dublin
21-24 Upper Merrion Street, Dublin, County Dublin
27 St Stephen's Green, Dublin, County Dublin
Croke Park Stadium, Jones's Road, Dublin, County Dublin
Latest Dublin hotel reviews