The Waterside House Hotel Dublin

Donabate on the beach, Donabate, County Dublin, Ireland
#74 of 355 hotels in Dublin
Terrible (1.0 out of 5.0) 1 review
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This hotel meant I had the worst holiday ever

Terrible (1.0 of 5.0 stars)
by written on October 23, 2009

The last thing you want when you go on holiday is to be stuck at the airport ot stuck at a remote hotel trying to get around the city in order to sight-see (or even trying to get back to the airport to go home). Yet if you stay at this hotel this is what you can expect to occur.

The falsely advertised free aiport transfers does not exist-like us you will probably be left stranded at the aiport waiting to be picked up. It was a terrible start to our holiday. This occurred despite the (false) advertising of free shuttle transfers and despite my calling ahead (four days prior to arrival) and then calling ahead AGAIN an hour before we arrived. I was reassured on both occasions we would be picked up by the hotel and we werent. A lovely staff member was kind enough to put us in a nicer room to make up, which was appreciated, but the transport problems got worse.

On departure, again we tried to book the "free airport transfer" service but were told no as the manager couldnt be bothered to get to the hotel early enough to take us. We ended up being charged £24 for a taxi back to the airport. This inflated cost was astounding: we couldnt believe what a rip off the taxis were.

Although i pointed out to to the hotel that free transfers was advertised, the manager refused to honour this and is continuing to falsely advertise a service which will never materialise.

Also the hotel is actually located 30 mins walking distance from a main road. With no other options - the hotel offers nothing even if it says it will, dont believe them, we experienced it ourselves- you will either have to walk or pay £10 (unbelievable cost) just to get a taxi to the main road. I dont recommend this hotel for the elderly or the budget traveller as this downside to this accomodation will outwieght the postives. I also couldnt recommend this hotel for families or young couples.

A very remote hotel, you will need to hire a car from the very start of your trip as, despite advertising airport transfers, there are none provided and taxis are very expensive- £22-£26 (more in dollars) to get to the hotel from the airport. The hotel itself may appear ok price-wise to book but the transportation costs is phenomenal as the hotel is so remote- its in a tiny village and 30mins walk from main road.

Our holiday was ruined and Im disappointed that this was due partly to my thoroughly checking reviews before we went- and not reading anything that warned what a terrible place it is to stay in. I came back from my trip exhausted, feeling annoyed and frustrated with the management and seriously out of pocket.

We suffered other issues with the hotel: poor service and being to wait at an empty reception on numerous occasions; room key cards failing to work 5 times, (some but not all) rude staff, very noisy cleaning staff who disrupted our sleep as they were shouting in the hallway, being accused of not paying our bill when we had settled it while we checked in, being treated overly, very poorly but some staff.

The only positive points were a couple of staff, including bar staff and one reception staff, being very helpful and respectful. It astounds me that any guest could be treated this way- particularly professionals who were spoken to as if they were idiots.

Not recommended, try Travelodge in Swords instead- better transport links, cheaper, and cleaner, and best of all nice staff all round. If you want a city break and want to see Dublin and its famous sites avoid this hotel like the plague

Unique Quality: Beach views

Directions: A very remote hotel, you will need to hire a car from the very start of your trip as, despite advertising airport transfers, there are none provided and taxis are very expensive- £22-£26 (more in dollars) to get to the hotel from the airport

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Nearby The Waterside House Hotel Dublin

Amenities at The Waterside House Hotel Dublin

  • Restaurant
  • Wheelchair Accessible
  • Room Service
  • Free Parking
  • Business Services
  • Kitchenette
  • Suites
  • Shuttle Service
  • Bar / Lounge
  • Free High Speed Internet

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