More about Boscolo Hotel Aleph
Poor service!
by A TripAdvisor Member
We had TERRIBLE service at the Aleph. It took the bartenders an average of twenty minutes to bring our drinks. When we tried the rooftop bar, we were never served at all. The spa was closed on Sunday, the rooftop restaurant was not open until 8:00 PM. The consierge gave us very poor directions to our restaurant. The sole wake-up call that we requested came an hour early. Our sheets were never changed during our one week stay, and the bathroom was simply wiped down rather than cleaned. I will not stay at this hotel again.
A LOT OF GOOD, A LITTLE BAD...
by TripAdvisor Member TEEVEE
The Aleph, for the most part, was a wonderful spot.
We had 2 separate stays in August 2004. Both stays, the rooms were very large. But, on the 2nd stay, the Deluxe Room on 4th floor with a private outdoor terrace was the one to go for!
Only problem was the AC seemed to not be working real well and it was very hot.
Big rooms for Europe and great amenities.
Hotel design is lovely and very fun.
Staff was either very good....or better suited for a modeling career. The concierge was great, doormen & bellmen were excellent, front staff was good for the most part. Could use some better staffing in the restaurant.
Only 1 computer in common area was rarely available. We asked for a keyboard for the advertised in-room internet access, but it never worked.
We got a great rate (with breakfast & Vat included) on the Boscolo website. Making our stay all the more worthwhile, as location and overall amenities were great. Would not pay 26 euro's for the breakfast had it not been included.
But, we would definitely return as the good far outweighed the occasional poor service and malfunctions.
we'll be back
by TripAdvisor Member spencsj
We had a lovely midweek stay at the Aleph, we found the staff friendly and helpful and facilities to be excellent - great design and quality.
The location is fantastic being so close to Trevi and the Spanish Steps. The nearby Metro (Barberini) and bus routes helped us get around using Rome's excellent transport - 4 Euros for a day pass.
The concierge recommended a lovely restaurant in Trastevere and we had a fantastic meal out there.
The room was kept spotless and the shower stall is huge. We enjoyed the Spa to cool down on hot afternoons.
Great hotel. Shocking prices for food and theft.
by TripAdvisor Member buono
We stayed here in September after enjoying the sister hotel, the Exedra.
The hotel is in a decent location for the Spanish Steps and Via Veneto.
We found the staff very helpful at reception.
The hotel itself is very well designed, the spa downstairs is literally unbelievable and almost worth the price of the stay in itself.
The room was excellent. A superb shower and just very good quality facilities all round.
It did fall down on a few points. 30 euros for a toasted cheese and ham sandwich? There is just no justification for a price like that. It was literally just a toasted cheese and ham sandwich. There was no salad, fries, diamonds or gold!
I can only assume that they expect their guests to be stupid rather than wealthy. It was a shame because it meant we would not be using the bar any more during our stay which we did a lot at the Exedra.
We too had a theft of cash from our room.
The Housekeeping information states that any laundry given before 0930 is returned by 2000 the same day. My wife had given a blouse and trousers just to be ironed for dinner that night. at 1930 I phoned as they had not turned up. The man at reception said he would look into it as housekeeping was engaged all the time.
30 minutes later I called again. This time rather than tell me what he had found out, he just put me through to housekeeping who gleefully told me that laundry does not come back until 2130.
That said, we did not get charged for it as it was ironed only to go in to the suitcase.
It is a great hotel but I think there is a certain element of trying to keep out the riff raff with their bar pricing policy.
Trendy & Friendly
by A TripAdvisor Member
We stayed at Aleph for 4 nights on our honeymoon and loved it. The decor was very trendy but comfortable and the staff very friendly. The location was great (near the lower end of the Via Veneto)... just a stroll away from everything. We got real five-star treament. Fresh towels nightly, plus turn down with Champagne the first night and Godiva Chocolates the rest of the nights. The bartenders (Anuncio & Mimo) were very friendly and attentive. I highly recommend Aleph.
Nice Hotel but ridiculously priced bar
by TripAdvisor Member Sami21
I spend 7 days in August 2004 at this hotel although it was trendy and comfortable, the food and bar was ridiculously over priced. There is a nice rooftop area but the service was poor and it closes too early. The pool was also inviting but the water was too cold to enjoy. The best thing about this hotel is that it's ideally located near via veneto and trendy. Definitely not a 5 star hotel by USA standards.
Great European hotel
by TripAdvisor Member DG0217
My husband and I stayed at the Aleph in August and had a great experience. We will definitely stay here again. We travel often and have stayed in all sorts of European hotels - so we know how deceiving travel sites can be - but this place was a very pleasant surprise! It was definitely an upscale hotel.
It was extremely modern and clean, great decor, great bathroom and water pressure (which is hard to come by in Europe). They had night turndown service, fresh towels and chocolates! They also gave us slippers.
It was within walking distance of several sites and a half block from the subway.
The staff was very pleasant, with great English. They were extremely helpful with train schedules and travel advice.
I would recommend to the most discerning traveler.
Very memorable
by TripAdvisor Member Explore
This hotel is AMAZING and will ensure that your holiday in Rome is very memorable. Stayed here for 4 nights in July. When you walk through the doors you'll know you've made the right choice - the work of a clever designer, with a 'heaven' and 'hell' theme. Visit the boscolo group website for photo's of the place - it won't disappoint. Even the lifts contain television screens. Our superior room was very pleasant with the largest bed I've ever slept in! Nice bathroom. Staff were very friendly and pointed us in the right direction for all the major sights in Rome. Had a meal in the rooftop restaurant which was delicious but lacked atmosphere so I'd recommend dining outside the hotel to add to your Rome experience.
The pool area looked great although too small for a swim - more like just a quick dip! Steam room great though and the relaxation area was cool. If you're into modern design hotels, this is the only hotel to stay in when you come to Rome. Good location too.
A little more Heaven, please
by TripAdvisor Member Mike55129
As expected for the money we paid, this is a nice modern hotel in a good location. The deluxe room we rented was very comfortable and stylish. But we were just a bit uncomfortable with all the emphasis on sin and Hell. Yes, we understand the theme.. that it's patterned after Dante's Inferno, but the so-called "heavenly" part of the place (on the bottom floor) is also presented in a seductive "pleasures of the flesh" kind of way. This is not a hotel for the going-to-the-Vatican crowd.
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