More about Hilton Garden Inn Rome Airport Hotel
Don't bet on the service promised
My wife and I were traveling with our son and his new wife, spent most of our time in Florence and wanted to spend one night in Rome before our flight out early Sunday morning. We booked based on the blurb..
" The Hilton Garden Inn Rome Airport offers quick and complimentary connections to Leonardo da Vinci International Airport and with the sights and sounds of Rome just a short distance away, the hotel offers guests a shuttle bus service to the Rome city center. The hotel is located at the front of the recently opened Rome Cargo City and situated near one of the largest shopping malls in Europe."
On our arrival at the airport it took over an hour to find the "complimentary connections to Leonardo da Vinci " since it is not located near the Hotel shuttles. It is a loop bus service for employees of the air cargo center. And drops you at the stop across from the hotel which is in the middle of nowhere. And you will need a vehilce to find any kind of "shopping"
We checked in and then we asked where we could find the "shuttle bus service to the Rome city center" and were told that the service would not be available since the hotel was not fully occupied. What??
Yes, there was no shuttle. But the Hilton at Leonardo has a shutle but No you cannot get on that since they are fully occupied.
There was a huge sterile dining area with no one in it where we were seated. The food was not excellent and did not come close to an evening in Rome.
The flight crews who were partying all night in the halls, kept us awake as did the prank phone calls in the middle of the night.
The morning shuttle back to the airport was late and caused more angst.
I think Conrad was rolling in his grave, but maybe Paris needed new shoes.
A Good Hotel at Fiumicino Airport
We stayed at the HGI in early July 2007 for one night in order to catch an early morning flight out of Italy. The hotel is new and shows it. The whole place is spiffy, clean and bright. It was a pleasure to spend the night there. Our room and bath room were adequately sized, and the room provided air-conditioning, a flat panel TV, high-speed cable internet access, a mini-frig, a safe, and coffee making equipment. Everything worked well. When there was a problem with the TV, the maintenance men appeared in about 15 minutes to solve the problem. The place was very quiet. Separately from one’s room, the hotel also offers a room with washing-machines and irons, a sizable gym, a micro-wave room to prepare snacks along with a small shop to buy snack foods. The lobby area is spacious as is the restaurant/bar area. At Euro 135 the room rate is acceptable given what the hotel provides although it is not a bargain at the early July exchange rate against the US dollar...
The hotel is located in a commercial/industrial area away from the terminal. Its location is not scenic, and it takes about a 10-15 minute shuttle bus ride to access the airport terminal.. The HGI offers shuttle bus service from/to the terminal, but does not offer shuttle bus service into downtown Rome. It is not clear where the author of the July 3 comment received the information that the hotel provided a shuttle into town. It is not stated on the HGI website. We were clear on that from the start. However, the Hilton at the airport terminal will allow HGI guests to use their shuttle into town on a space available basis and even guarantee HGI guests a seat on a specified return shuttle. To work this, one needs to use the HGI shuttle to the in-terminal Hilton. One of our party carried out this jaunt into town with no problems. The Hilton people were very helpful in this regard. Five other members of our party decided to take a private van into and back from town which was arranged by the front desk at a cost of Euro 60 into town and Euro 100 for a late night pick up and return.
The HGI is not free of problems. First, service in the restaurant can be annoyingly slow. When four of us went for lunch in mid-afternoon, there were 3-5 other guests in the restaurant. Despite the lack of clients, it took the kitchen 45-60 minutes to produce our order of sandwiches. Meanwhile the excess wait staff wandered about trying to look busy. It is evident that there is a staffing imbalance--too few staff in the kitchen and too many waiters. While we are on restaurant topics, be aware that while the quality of the food was acceptable, its cost was not. We thought Euro 12 or so (about US$16-17) for a cheeseburger with some garnishings was a bit much. So with some drinks, a light lunch for four topped Euro 50. In our view this was price gouging taking advantage of the remote location of the hotel, and it left a bad taste in our mouths. .
Second, shuttle service in the morning is sheer chaos under present conditions. One must make a reservation for a seat on a morning shuttle to the airport since the demand exceeds shuttle capacity at that time of day as many guests are intent on getting to their flights. There were two shuttles running on the morning we left, but nevertheless capacity was insufficient at that peak demand time. Given inadequate capacity, the problem became the lack of enforcement of the reservation list. Anyone who claimed to have a reservation for a specific departure was allowed to get on the shuttle if he could elbow his way forward and get the driver to load his bags and let him on. The only attempted verification was that the driver called out the supposed shuttle reservation time. Otherwise it was strictly the honor system, and not all guests felt honorable when they realized that they should have made a shuttle reservation—but did not—and needed to get to the terminal to catch their plane. The hotel needs either to increase its morning shuttle frequency by adding more mini-buses for the morning runs or to enforce the reservation system by having front-desk personnel check IDs or room numbers of guests given access to a specific shuttle. Without these resolutions, getting to the terminal in the morning will remain an unpleasant experience, and leave guests with an unfavorable last impression of the hotel.
Other than the morning rush none of our party of nine had any problems with the operation of the HGI shuttle. Our experience is that the shuttle is a dedicated HGI shuttle which picked us up at the terminal and dropped us at the front door of the hotel. It was not our experience that the shuttle was a loop service for employees of the air cargo center as stated in the July 3 comment.
Third, there is a shortage of baggage carts at the hotel. The hotel has four large baggage carts for guests with more bags than they can easily roll or carry themselves. That supply might be adequate if guests played fair—but they do not. When we arrived in the afternoon, the carts were readily available. But in the morning of our departure, we walked all five floors of the hotel looking for a baggage cart but none could be found. Evidently the issue is again one of honor. Some guests just had decided to keep the carts in their rooms in order to be certain that they had quick access to a cart in the morning. The front desk tried to meet our need for baggage cart capacity by having a maintenance man and one front desk person help carry our bags to the lobby. But they did not reappear for second helping round. The lack of baggage cart capacity could easily be solved if Hilton would spend some money on increasing the cart supply available to guests. They do not need to be upscale. Just grocery store type carts would do.
Good airport hotel
This is a quite new hotel: bed very comfortable, bathroom perfectly clean.
As other people said the shuttle service is not so good. When we got in Rome Airport we had to wait for 45 minutes after our first call to the hotel (we did 2 other calls before the shuttle arrived and the hotel is only a 10-15 minutes driving form the airport). The shuttle stops in an area dedicated to hotel shuttles, but other drivers do not pay attention to this so there is a lot of confusion and you might gest anxious not to notice your shuttle stopping.
As others said you have to book the shuttle; we had no problems with our shuttle in the morning at 6 am, no delays.
We had dinner at the hotel: average food, not so expensive, but do not expect to eat real Italian food.
We skipped breakfast: too expensive. We had plenty of time at the airport for a cappuccino and croissant, before our flight.
Great place to recover from jet lag
We stayed at this conveniently located new hotel after arriving late in the afternoon from overseas via London Heathrow, so were quite exhausted from the long flights and the 5 hour lay over at Heathrow.
The hotel is new (same ownership as the Hilton Rome Airport) and very contemporary in design. The staff were mostly new trainees, however they did make a strong effort to do the job right.
We walked through the terminal to the Hilton that is attached to the airport and were able to get the HGI shuttle from there. Check-in was quick and uncomplicated and we were able to get a good night's sleep with no noise disturbance. Breakfast was extensive and went beyond most other HGI properties we have stayed in.
This is a good hotel to stop off in after a long journey before moving on to see the sights. It is not convenient to Rome (about 50 - 60 minutes away). We were able to take the HGI shuttle back to the Hilton at the airport and then use their shuttle into the city. As a base for touring Rome, it would not be convenient.
Wonderful Stay..Great Amenities
After spending seven nights at the Westin Excelsior in Rome and three more in Sorrento, this was the perfect "final" stop before returning back to the states. Our lunch was delicious in the restaurant with good service. Our room had every comfort that we could ask for: free internet service, a very comfortable bed, good workspace, small refrigerator, a coffee maker (which we have not had for the past 10 days), an attentive staff, and a nice sized bathroom. It is quiet even though it is right next to the airport and super convenient as a last night stay. Free shuttle service is provided to the airport. The hotel also has a library for reading material, a free workout room, room-service, and a late night pantry for a snack or a forgotten travel item. We could not be happier!
Go ahead and pay the extra and stay here, you won't be sorry
This hotel was a wonderful end to a nightmarish evening. We decided to save money and stay away from the airport. Ha! After our taxi drove away from the hotel we had reserved by the beach in Fiumicino, we found out they had given our room away. After a fiasco, they finally sent us by cab to another hotel they had found, which was in the dark back parking lot of a fish restaurant and was very scary to say the least. The cab driver took pity on us and drove us to the Airport Hilton. Between the Airport Hilton desk staff and our cab driver, we decided to go over to the Garden Inn. By this time it was almost midnight and we had to get up at 6 the next morning to catch a plane. The girl who checked us in at the Garden Inn was friendly and helpful despite the line and that we didn't have a reservation. She got us into our wonderful room right down the hall on the first floor. I would loved to have spent more than 6-7 hours there, but that was all we had. Next morning, we checked out and walked right out to the waiting shuttle and on to the airport. Too bad we didn't go ahead and reserve this place to begin with. Nice room, very new. Very comfy bed, nice TV, good bathroom.
Plan B getting to and from. . . . .
Please note - although it touts itself as an airport hotel the travel to and from the airport is not gaurenteed. As most travelers will be staying there the night if they have an early international flight, the one bus that seems to be working is infrequent and unreliable.
WE had confirmed with the hotel in august that they would be able to get us from the terminal and get back since thier shuttle busses run every thirty minutes. We arrived at the rome airport terminal after our last day in the city since we had a 7 am flight (not international) the next morning. The shuttle did not arrive to pick us up for an hour and a half and repeated calls to the hotel which were not answered. Finally when a shuttle, with a hand written sign showed up it took us to the hotel. Being a bit wary upon check in we asked if the 6 am shuttle would be ok. The responce, oh no that one is full. After a breif conversation with the manager we were able to "get on" a shuttle at 5 am for our 7:30 departure plane.
Besides that the room was clean and comfortable. How ever you might want to look at the other regular hilton which is attached to the terminal itself. Or just sleep in the terminal being after the delays we only got 3 hours of sleep.
No view but adequate
Read reviews about all the issues with the airport shuttle. They were all correct. We arrived at the airport and met another couple looking for the shuttle. We were advised by airport personnel to go down to lower area to catch the shuttle. Dragging 4 suitcases up and down through the airport was not exactly easy. After waiting 30 mins. we saw the shuttle. However, it never stopped. We asked again for help and were advised to go back on main level by "B" next to green pole. After another 30 mins., finally the shuttle reappeared and this time did stop to pick us up.
Once we arrived at the hotel, we were promptly given our rooms. They were clean and had everything we would need for one night.
We did take the shuttle back to the airport to go in to Rome. It was easier returning to the airport by shuttle (especially without luggage). There is no shuttle to Rome (city) from this hotel. They advised us that the Rome Airport Hilton doesn't provide transportation for the Garden Inn Hilton. However, once at the airport it is easy to get on the train directly to Rome (Termini). There is also an airport shuttle (orange bus) that will take you to the hotel free. However, with luggage it may be a little difficult to lift it on the bus. We did use it without luggage and it worked fine.
The breakfast that we had at the hotel was a little limited. There were lots of rolls and bread. The scrambled eggs were runny. The fruits were mainly canned. The best part was the coffee machine that made many different coffee drinks. We were charged 15e for each breakfast. That seemed a little high for what we received. Check the buffet first to see if you really want it before going with it. It might be cheaper just to order seperatly if possible.
Convenient Airport Location.
Booked this hotel because it was $100 less than the other airport Hilton and I just wanted to be close to the airport for an early morning flight. Hotel looks brand new and room was a nice sized standard Hilton Garden room. Took the train to the airport, walked to the other Hilton and caught the shuttle to the Hilton Garden from there. Took the shuttle from the hotel to the airport the next morning and the convenience was worth staying at this hotel. There's a restaurant and they also have a 24-hour pantry where you can purchase a microwave dinner (microwave ovens centrally located) and other snacks. Staff were very accommodating, Hotel was quiet. Got a good night's rest and a stress free start to a long flight back home.
outstanding staff and services
Our recent experience at this hotel was excellent. Upon arrival at the Rome airport we followed the signs to the Rome Airport Hilton (which is not the Garden Inn). When we arrived at the other Hilton the staff told us that the shuttle could take us over to the Garden Inn, and the shuttle showed up in about 15 minutes and took us over.
The staff was extremely pleasant and easy to work with. All the things we had been missing at our other stops on our European trip were present at this hotel: free internet, 24 hr business center (free), 24 hr ability to purchase to food, drinks and misc travel items (a comb, aspirin, etc.), staff that actually answered questions with useful information.
Lots of little things done right added up to great stay. Larger bars of soap, detailed instructions on how to configure the computer to get online (including the all-important step to write down your old config before modifying it), staff fluent in multiple languages.
Many reviews here complain about the airport shuttle. The staff explained that after mid-day the shuttle picks up down by the baggage claim area where people are arriving, not upstairs at the "departures" area. My guess is many of the people that had problems w/ the shuttle would have been helped by this info- but the staff was at least aware that it's a common source of confusion.
Room quality was outstanding and the staff was helpful in getting us good information about getting from the hotel into downtown Rome to be tourists. We took the hotel shuttle back to the airport and took the train into town directly from the airport.
You can see the broken pots on the hill !
Santa Francesca Romana, Roma, May 2007
Palazzo Giustizia - View from Castel S.Angelo
help pls..1 and half day in rome
hi all VT,
this site is very very useful to me...great site...i can solve of my question here!
i wil be travelling to rome on one of the weekend in September during my stay in Milan for one month.
I will be arriving around 12pm, still looking for nice hotel, mostly will take hotel miami, not sure yet.
From the travel guide and forum, seems like the Roma Pass is a good choice..so will take it,
ok...is there any places which i cant miss in Rome? I planned to go to Colosseum, Spanish Steps, Trevi Fountain and Vatican...
but i was quite confused with my trip..cause i heard that Vatican Museum is close on Sunday, so i hope to go to Vatican on Saturday once i reach and slowly proceed downwards. May i know approximately how long i need to wait at the Vatian Museum?
Re: help pls..1 and half day in rome
1. The Vatican Museums are closed most Sunday - but on the last Sunday of each month, the Museums are not only open, but they are free (and usually crowded ;-) ). See http://mv.vatican.va/3_EN/pages/z-Info/MV_Info_Orario.html for the hours fro each day in 2007.
2. The wait in the morning can be long - other VTers report more than an hour (or two). But some VTers recommend that you go to the Museums after noon when the lines are much shorter, which would suit your Saturday schedule anyway. Note, however, that on most Saturdays, that the ticket office closes at 13:30 and you have to leave the Museums by 14:45.
3. Are you expecting to arrive at 12 noon on Saturday? If you are taking a train, there is one that leaves Milan at 05:30 and arrives in Rome at 10:30, which would give you an extra hour and a half. Also consider the possibility of taking an overnight train Friday night at 23:20 and arriving in Rome at 07:15 Saturday morning. This train will have various sleeping arrangements, such as couchettes (4 bunk only, it seems), 2 and 3 bed compartments (with sink), etc. It is another way to buy a few more hours in Rome.
4. The Roma pass comes with a three day ATAC bus/tram/Metro pass. Depending on how long you are there, this may be more than you need. It's easy to spend one day just walking around (the center of Rome is not that large), and use the one day pass on the other day (although I admit to not being sure how many days you will be there). The Roma pass also has free admission to the first two museums you visit and discounts on the rest - but only on certain museums (the Vatican Museums, for example, are not included). So review what you think you will visit, and see if this pass still makes sense.