Hotel Hassler

Hotel Hassler

Hotel Class: 5 out of 5 stars5 Stars - 4 Reviews and 174 Opinions

Piazza Trinita dei Monti 6, Rome, Lazio, 00187, Italy

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86%

of people enjoy staying here

4.5 our of 5 stars 178 Opinions

Excellent
 
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  • avh116 profile photo
  • Reviews: 1

1 out of 5 starsUser Rating

Hassled at the Hotel Hassler!

I did my research on tripadvisor and saw some negative reviews of the Hassler but they were all OLD reviews I thought It surely was different as I saw nothing but GREAT reviews since.

My wife and I were doing a cross country tour of Italy and Rome was our last stop, great hotels everywhere except for Rome who woulda thought of it at $1000.00 a night? We got there at 12pm and room not ready ok I UNDERSTAND we were early but the reception said it would be a couple of minutes, 2 hours later it is still a couple of minutes, 30 minutes later it is still a couple of minutes we were ready to leave I mean this is crazy we couldve gone sight seeing or sat on the spanish steps if we knew it woudlve been a 3 hour plus wait Oh and I did tip the receptionist since he told me INSIDE tips about Rome, I was tired I wanted to go the room to shower and go see Rome not hotel lobby, but that didnt get things either.

Finally into our SUITE, we did get high floor with a City View, but its the most over rated room in my life as it looked like a tacky hotel with dirt on the walls in the restroom and paint chipping off in the restroom as well. Service was terrible I mean yes its nice that they smile at you and tell you that your room is not ready but after waiting for hours do they expect you to still tip for having the bags taken up to your room or for them showing you your room at that time I was ready for privacy and yes I did tip the guy who brought bags I know its not his fault.

The restroom was totally inadequate and I dont understand how they can call our room a suite with a bathroom suitable for a motel 6,( no disrepect motel 6) but I am in a luxury hotel expecting luxury, no Residenzia del Moro here as the price of the room shouldve been $200.00 tops yes it did have a view of the spanish steps but we had to hang our heads out the window, maybe if your a celebrity you get better views.

If you want to overpay for poor service small suite rooms with small dirty restrooms this hotel is for you, I will NEVER again be back to this Horrible Hotel Hassler!

Unique Quality: On top of the Spanish Steps everything else is downhill from there literary and figurativley...

  • Opinion of Price: most expensive
  • Related to: Luxury Travel
Hotel Hassler Photo: Non Luxurious Suite Restroom

Hotel Hassler Photo: Non Luxurious Suite Restroom


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  • TONY786 profile photo
  • Reviews: 121

5 out of 5 starsUser Rating

hassler hotel rome



  • Opinion of Price: most expensive
Hotel Hassler

Hotel Hassler

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  • Reviews: 128
Hotel Hassler



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  • Reviews: 955

1.5 out of 5 starsHelpfulness

Premier Spanish Steps Accommodations



Unique Quality: Hotel Hassler is Rome's most distinguished Hotel which has been owned by the Swiss Wirth family for over a century. Hotel Hassler is affiliated with The Leading Hotels of the World. Each room is unique and elegantly furnished with antiques, while equipped with all the modern amenities in the traditional Hassler style. Occupying one of the highest and broadest locations in the center of the city, the Hotel overlooks the Spanish Steps and many magnificent Roman 'Palazzos' and Churches.

  • Opinion of Price: most expensive

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More about Hotel Hassler

HASSLER HOTEL - ROME

by TONY786 about HASSLER VILLA MEDICI-ROME

i stayed at the fabulous Hassler hotel which is situated at the top of the spanish steps. expensive even though we stayed just 4 days in the basic room it cost 2400 euros. unique location , staff amazing , surroundings and service out of this world...there are better hotels i suppose but Imagio restaurant on the 6th floor with panoramic views onto a lit st peters and rome skyline is a sight never to forget...amazing , romantc, expensive. I drank a belini in the same bar that princess Diana drank at and countless American moovie stars have stayed at. amazing and the best believe me but you must have very deep pockets. one night i drank 2 cokes , and 2 chocolate bars from the mini fridge and was billed 80 euros ...so get saving also full of very noisy and rude rich Americans which is a shame.

Il Palazetto, International Wine Academy

by TripAdvisor Member JuleJule1

The Wine Academy has four rooms run by the Hotel Hassler. We stayed in room one. It was one of the best experiences we have ever had in a hotel. The room was absolutely beautiful, the service and staff (from the Hassler) were outstanding...and the view...oh, the view. You are sitting in your window about 15 feet from the middle level of the Spanish Steps. We couldn't have asked for more. Our breakfast was at the Hotel Hassler and was outstanding. We also had dinner at sunset at the restaurant and our food and service were just fantastic. If I ever get back to Rome (I threw my coin in the Trevi fountain), I will not stay anywhere else.

Excellent hotel, convenient location to all sites

by TripAdvisor Member natc143

After spending months reading reviews on this site, we booked four nights at the Hassler for our honeymoon 5/29-6/2/2006 (followed by a ten day mediterranean cruise). Since it was a honeymoon, we wanted to stay at a luxury hotel, conveniently located. Since we were on a budget our worry was that the Classic Room (most affordable room), would be terribly small. We chatted online with other travellers and read reviews. I got mixed replies.

We landed Monday the 29th and got a cab to Hotel Hassler atop the spanish steps. Upon arriving at the hotel, we were excited and exhausted. The adrenaline was enough to keep us awake for a few more hours. As I mentioned, my only hesitation with our honeymoon was the room we booked at the Hassler, was the smaller available (our budget was limited). So my husband knew these next four night might be tight, but it was worth the sacrifice for the great location.

As we received our key, the gentleman told us that we would be staying in the deluxe suite. I was a bit exhausted so I didnt realize that he failed to say "classic room". We went up to the 4th floor and down to our room. Upon entering I was DELIGHTED to step into the foyer... and proceed into the large bedroom with dining for two. We had a flat screen TV and gorgeous room! Our bathroom was spectacular that I immediately began taking photos of it. It was a green granite or marble wall to wall bath. There was a double sink, separate toilet area and larger tub. My husband was very thankful and gave the staff a very nice tip.

The concierge was helpful with all dining reservations and directions. They got us cabs daily and were so warm and friendly. Everyone spoke excellent English at the Hassler.

Needless to say, I would HIGHLY recommend you stay here for a future trip to Rome.

Natalie & Chris
(I'll attach pictures)

Overpriced Snobs

by TripAdvisor Member MaxKatz

It's an elegant hotel, without question, but when you consider the long climb up the Spanish Steps, the fact that you can't eat dinner in either of its overpriced restaurants unless you are dressed up, and the way they nickle and dime you for little things, it's not worth the price. We have stayed in several other 5-star hotels in Italy and other countries, and this was the least satisfying.

As a comparison, when we stayed at the Savoy in Florence, we had free Internet access in the Business Center, and high speed access in our room for E 10.00 for 24 hours. At the Hassler, there was a fee to use the business center, and high speed access in the room was E 20.00 for 24 hours.

The buffet breakfast was skimpy compared to other hotels at this level, and certainly not worth E 45.00 per person. (Fortunately, our travel agent got it included in the price of our room.) I'm sure you could get more for less at McDonald's, which is just down the street. The Hassler claimed breakfast started at 7:00, but they were never ready at 7:00, or even 7:15 -- very irritating if you need to move quickly and get somewhere early.

We always felt underdressed. One night we asked the concierge to recommend a casual restaurant based on the way were were dressed (nice, clean casual clothes, buttoned shirts, not t-shirts, long pants, athletic shoes) and he clearly thought it was a hopeless quest. The restaurant he finally sent us to was so rude we left and ate somewhere else. The fact is, many nice restaurants in Rome are happy to accept casually dressed clients. Since the Hassler has two restaurants, we wondered why they couldn't at least allow casual dining in one of them.

They do deserve full credit for sending a technician to our room very quickly at 10pm when we had a problem with the Internet connection, and for quickly getting us transportation to the airport the morning the taxi drivers went on strike, for having very prompt and tidy housekeeping, and for being as quiet as a hotel probably can be when it's in such a naturally noisy location. The air conditioning worked well, and we enjoyed the fruit platter that was placed in our room (gratis). The staff was courteous and responded efficiently to our requests. Nevertheless, at these prices and in this location, I can't recommend the Hassler to anyone of any age, unless you are the kind of person who really likes to dress up in full makeup and jewelry for breakfast and always packs a sports coat even when the temperature is 100F.

Some Highlights and some real Lowlights

by TripAdvisor Member PMarquez76

The Hassler is a beautiful hotel- with the exception of our room.

Here are all the good things-

Great location
Beautiful hotel
Very helpful concierges
Fantastic service at the 6th floor restaurant

Bad things-

Awful room (size, noise, furnishing, location, disrepair)
Awful reception desk (rude and not helpful)
Terrible service at the terrace restaurant (thank God the breakfast was included in my rate otherwise I would have lost my mind)

For the price and rating of this hotel I expected a lot more. I left the Hassler sorely disappointed. Our room was small, poorly decorated and it was located right next to the room service kitchen. I awoke at night and early in the morning to sound of clanging dishes. Also our room (and all the rooms) are equipped with IR sensors that turn off the lights in the closet- our light was broken and the light blinked on and off all night. Even after repeated phone calls it wasn't fixed. Eventually we convinced the "repair" man to just pull the whole fixture out.

The bed, the concierge and the restaurant on the 6th floor were highlights (the 6th floor restaurant is extremely expensive though.) Everything else was Howard Johnson/Red Roof Inn equivalent. Save your money, stay elsewhere.

Great Hotel, Great Service

by TripAdvisor Member EssexBoy

We stayed at the Hassler in July 2006 for 4 nights and were delighted with it. All of the staff that we met were charming and could not have been more helpful. Some traditional hotels are stuffy and act as though they are doing you a favour but we did not find this here. The hotel is in a great position and our 2 rooms (we stayed in a grand deluxe and our kids in a standard twin) were extremely comfortable. The breakfasts were by no means the best ever but were certainly not bad. We did not stay for dinner. Overall we thoroughly enjoyed our stay and would certainly go back.

Photos

front entrance to the Hassler Hotelfront entrance to the Hassler Hotel

hassler hotel on right  imagio restaurnant on tophassler hotel on right imagio restaurnant on top

Forum Posts

Hotel Hassler Rooftop Restaurant - Price, etc.

by jmparker

Has anyone eaten recently at the Hotel Hassler Rooftop Restaurant? If so, would you mind sharing the approximate cost of a meal per person WITHOUT wine? Also, what was your impression of the restaurant? How was the food? Decor? Service? Also, if we take a cab to the Hassler, do we walk up the Spanish Steps, or can the cab drop us closer? Thanks so much for any responses.

Re: Hotel Hassler Rooftop Restaurant - Price, etc.

by nicolaitan

the taxi drops you off right at the entrance, and because therre is another large hotel right next door there are always taxis available should you choose to use one when you leave. As for the cost, bring a credit card with a large unused balance. This is a great dining experience.

Re: Hotel Hassler Rooftop Restaurant - Price, etc.

by Lacristina

Ciao!

The Hotel Hassler is on Via Sistina, right at Piazza Trinita' dei Monti, which is the top of the Spanish Steps. There's an official taxi stand there - so there are almost always taxis available.

Five years ago I took my father (and niece) to Italy, to celebrate his retirement. He wanted to have a special last-evening-in-Rome dinner at the fanciest place I could find. The Hassler fit that bill. Very fancy place with a nice view.

Prices are likely higher today with inflation and the weaker dollar. But they were pretty outrageous then. After all this time, I still remember the prices!

I'm glad I did it for my father - he really was impressed and it was a once in a lifetime occasion. (But I wouldn't go there again.)

My father's entree alone (lobster fra diavolo) was $125! I think he had a martini - and we likely had some wine with dinner. But my niece probably only had a salad and pasta dish, as she's a very thin vegetarian. Still, the bill was $400 for the three of us!

Is there a reason you want to go to the Hassler?

Cristina

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 Hotel Hassler is Rome's most distinguished Hotel which has been owned by the Swiss Wirth family for over a century. Hotel Hassler is affiliated with The Leading Hotels of the World. Each room is unique and elegantly furnished with antiques, while equipped with all the modern amenities in the traditional Hassler style. Occupying one of the highest and broadest locations in the center of the city, the Hotel overlooks the Spanish Steps and many magnificent Roman 'Palazzos' and Churches. 

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 Hotel Hassler

We've found that other people looking for this hotel also know it by these names:

Hassler Hotel Rome

Address: Piazza Trinita dei Monti 6, Rome, Lazio, 00187, Italy

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