During the first week of April we booked a room for hotel Genio for July 14, 15, 16 &17 with this hotels website Leonardihotels.com When we arrived for our stay on July 14 we were informed that the hotel was overbooked and we would be staying at another Leonardi hotel named La Sistina which is located in the vicinity of the Spanish steps.
Since I had booked the room three months in advance it was difficult to understand why my room was not available. When I produced a copy of my confirmation and explained that I had booked through the hotels very own website his response was that the manager had overbooked and there was nothing he could do for me. I requested to speak with the manager but was told he was not available.
After repeatedly denying my request to speak with management the clerk agreed that I had a legitimate complaint but nothing could be done. His only assistance was to offer a taxi to the other hotel.
Their main concern was just getting us out of the lobby as quickly as possible so we wouldn’t alarm any other guest of the hotel.
Since we had nowhere else to go we had no choice but accept the offer for the hotel La Sistina.
To make matters worse the La Sistina was dirty had no hot water when we tried to shower in the afternoon and was in a terrible location.
hotel Genio’s policy of overbooking and then down grading your accommodations along with their arrogant and harsh treatment is bad business and definitely not a common practice in Italy. I traveled throughout the country over the last two years on two separate vacations and never encountered this problem.
This stressful and annoying matter occurring during my vacation was really unfortunate.
I definitely do not recommend hotel Genio or any other Leonardi hotel.
