Via Wagner 4, Rome, 00159, Italy
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Satisfaction Excellent
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Good For Couples
  • Families0
  • Couples100
  • Solo100
  • Business100

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Forum Posts

Where to write to lodge compliant to Trenitalia

by Sambawalk

I tried the website of Trenitalia, but unable to locate, at least in english,the email address to write to compliant about overcharge or misrepresentation of the train sleeper cabin.

I paid 185 Euro for a single cabin from Siracusa to Roma. The sale indicated that it was a Excelsior Single with services comparable with those of a high-class hotel with shower.

The carriage ended up to be, I believe, Tourist sleeper carriage with 17-18 cabins per carriage, which is the 3rd rank category of the sleeper, whereby the 2nd rank is classic sleeper carriage with 12 cabin carriage.

I understand that the solo classic or touristic carriage were charged 125 Euro and less for touristic carriage respectively.

Can anyone dorect me the email address to lodge the compliant? Thanks.

Re: Where to write to lodge compliant to Trenitalia

by paulhanson

I had a look at the Trenitalia website and it didn't take long to find a page - in English - with information about how to complain:

Re: Where to write to lodge compliant to Trenitalia

by marielexoteria

You were unable to locate an e-mail address in English because they prefer that customers use this form (in Italian but Google Translate can help you out).

Re: Where to write to lodge compliant to Trenitalia

by qaminari

I don't know whether it helps or hinders your complaint, but it may be that Excelsior cabins don't exist any more as such, or not on that train (bit ambiguous on As a matter of interest, irrespective of how many cabins there were in the carriage, did you have single occupancy plus a private toilet and shower?

Re: Where to write to lodge compliant to Trenitalia

by Sambawalk

I have lodged compliant already, but not sure if I can get money back. See my update and pics on the Excelsior sleeper single cabin.

The cabin was narrow. There was no toilet or shower. but continental breakfast. Website says welcome drink, I didnt have. Oven-fresh rolls and croissant, see pic for yourself on its freshness.

Re: Where to write to lodge compliant to Trenitalia

by qaminari

Good luck with your complaint! No private toilet + shower = definitely not Excelsior class, so you shouldn't be charged Excelsior rate!
I presume you also noted the information on what to do if you don't get a satisfactory answer, on

Travel Tips for Rome

Spanish Steps at Night

by syllybabe

Walk to the sights starting at the Spanish Steps to the Parliament, Trevi Fountain, Pantheon, Piazza Navona, Campo di Fiori, Campidoglio, The Roman Forum and the Colosseum.
Grab a map and walk all these places pretty easily the whole day, stopping at cafes and restaurants whenever hunger strikes. Sitting in front of the Spanish steps at midnight when it was practically deserted. Cold because it was February but absolutely romantic!

Shoes to wear in Rome

by tropicrd

Bring your most comfortable shoes (walking and dress) with you. You do a lot of walking in Rome and new shoes will most likely cripple you. I took my old faithful worn in leather ankle length boots with me to walk around Rome and other cities throughout europe--best thing I ever did and my feet thanked me--I took a pair of black leather dress pumps with a low heel for evenings--they went with everything.
I never would pack new shoes to take on a holiday,remember if you are travelling long distances or do a lot of walking then your feet swell.
Thin soles are a no-no but then again those gel pads you can get will cushion your feet and work well.
True and tested shoes are the answer.
Enjoy Rome--Dorrise


by anne_h about Ethic

This is my favorite clothes store in Rome. Nice, original clothes, not too expensive, and of good quality. You see a lot of the same stuff in shop windows in Rome--Italians are big on trends--but you can count on this store to have different things. I got a great red winter coat here.


by sandysmith

The Metro system has only two lines, A and B, which cross at Termini (main train station) shown as the orange and blue lines in the pic. Its handy for hopping on and off if your hotel is nearby but if not the bus network integrates very well and can save a lot of legwork - especially when you try to pack so much into a few short days.
Tickets must be purcahsed in advance - available from many outlets - tabacchis, bars, or vending machines at metro stations and major bus stops - and validated to gain access in the metro.

A Standard ticket, valid for one Metro ride or 75 minutes on all buses costs € 0.77
Daily (24hr) ticket, valid for unlimited metro, bus, and train travel within the Comune di Roma are good value at € 3.10 if you intend to make several journeys and for longer stays € 12.39 for a weekly ticket is ideal.

We found the system really easy to use and maps of the lines are frequently found to enable you to travel in the right direction!

Island Ice Cream

by illumina about Gelateria...

I unfortunately didn't note down the name of this lovely gelateria, but you can't miss it, it's in the middle of the Isola Tiberina, just before you cross the Ponte Quattro Capi onto the north bank. They had lots of different flavours, as you would expect in Rome, and the berry ones were absolutely delicious.

A small cup with 2 scoops I seem to remember was E2.50.

Edit: the name was on the receipt which I've just found: Gelateria Antico Caffe dell Isola!


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