Westin Excelsior - Rome
Overall, this hotel was super nice. It was in a good location, close to main attractions but not too close. The rooms were large & the beds were wonderful, as are all Westins! We enjoyed the view of the streets. You can open up your large windows & let the fresh air & the sounds of Italian culture come right in. We found out once we got there that there were many gentlemen's clubs nearby! We weren't looking for them but we kept finding them.
Lovely lobby and outer appearance, but that's where it ends.
As a connoisseur of 5 star hotels worldwide, and a marketing specialist, I know quality. In my opinion, attention to detail is what makes a hotel memorable or forgettable..
Let us first remind ourselves; the 5 star in Italy is not the 5 star of Sydney or Paris. However you can find a lot better hotels in Rome, namely the Hassler hotel, or even the Intercontinental or Baglioni.
The chauffeur from the airport was a female who was sour and unfriendly, (how they expected her to lug my 4 large luggage pieces I'll never know, I've never been sent a female driver before, it's not good for women's reproductive system to lift heavy objects), then when I made a few attempts at conversation she prattled on about boys and clubbing and didn't stop...
The room was very large but very shabby, with no broadband connection in the room ('you must go down to the business centre' - like I'm going to get dressed and go out of my room at 2 or 3am when needing to check or send quick emails for overseas company time zone!), Nor did they have a dvd player in the room. When I asked if one could be supplied, they didn't have it. (!) The hotel Hassler had multizone dvd & ISDN installed before I even arrived.
The Westin Rome is a very average hotel, no doubt not the worst, but not great. Its fine for regular people looking for a decent place to stay. If you prefer the best you can find, not just average, go to the Hassler instead.
Dinner at the Westin Excelsior, Rome